********** Online Customer Experience

My wife bought a set of a training bra with a matching short/tight. The delivery took place in the afternoon just before 17h00. She fits the stuff, the bra is the wrong fit and she proceeds to send them a mail the following day at 7am asking for an exchange, this is to get a size up. Not a refund.

The brand replies that the bra does not meet their return standards and they send a picture with what they say is a mark on the item, mind you, this is on the outside of the bra, not the body facing side given that she fitted it. The bra also still has the price tag on it. Take into account that this is a matching set of which she kept the tight back because she was expecting to receive the right size bra back.

Like when would she have used the bra in a space of 13 hours when you consider the delivery time and the mail she sent the following morning asking for an exchange? With the price tag intact? Why keep the tight?

I have worked for SAs biggest fashion online retailer and for some big retailers and this sort of customer experience is unwarranted. Merchandise can easily get marks in any other manner, even from the factory itself during production, to the handling in the DC.

Horrible customer experience for a business that sells online, STAY AWAY!