AA
Auto Alpina Springs
Unclaimed Business
AA
Auto Alpina Springs
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCRDaP
Custom Ridez Detailing and Performance
1 reviews | Active since Jan 2020
19 Jul 2023, 11:30
BAD SALES & BUSINESS CONDUCT
as a Business ourselves we pride ourselves with giving our customers thye right type of business i Guess not at Auto Alpina I went to buy a seal only to be given the wrong stuff and made me pay for it as we speak the Sales rep Mr Willam Lategan gave me a attitude knowing very well what he did and kept the old seal as they made me buy another one the issue was not buying another one the issue was the business conduct they have towards customers and the owner him self razing a voice at me like a kid he knows the ethics and knows the terms my advice is never go to the people im gonna makle sure i get what is due to me
Helpful (0)
|Replies (0)CRDaP
Custom Ridez Detailing and Performance
1 reviews | Active since Jan 2020
19 Jul 2023, 11:30
BAD SALES & BUSINESS CONDUCT
as a Business ourselves we pride ourselves with giving our customers thye right type of business i Guess not at Auto Alpina I went to buy a seal only to be given the wrong stuff and made me pay for it as we speak the Sales rep Mr Willam Lategan gave me a attitude knowing very well what he did and kept the old seal as they made me buy another one the issue was not buying another one the issue was the business conduct they have towards customers and the owner him self razing a voice at me like a kid he knows the ethics and knows the terms my advice is never go to the people im gonna makle sure i get what is due to me
0
Replies (0)KM
Karabo M
1 reviews | Active since Jan 2020
11 Jul 2023, 17:46
Dump site dealer
The service at Auto Alpina Springs is.... Wow. This is actually the perfect place if you looking for a place to dump money. Apparently they deal with premium brands but there is nothing premium about their service. Car went in with a fault 2 weeks later the same fault with the same simptoms comes back. Took it back... I guess there is no warranty on their work because I was slapped with a new quote and apparently I didn't mention anything about the fault but funny part of the story it's on the job card... What happened to do it rite first time? Anyway after the 1st, 2nd quote to fix a problem that was not fixed initially. The classic go away quote came lol now it's a entire cylinder that is faulty and someone worked on the car... 😌 Report? Nix, nothing to support all of this just to prove it's all thumb sucking and no diagnosis.
Helpful (0)
|Replies (0)KM
Karabo M
1 reviews | Active since Jan 2020
11 Jul 2023, 17:46
Dump site dealer
The service at Auto Alpina Springs is.... Wow. This is actually the perfect place if you looking for a place to dump money. Apparently they deal with premium brands but there is nothing premium about their service. Car went in with a fault 2 weeks later the same fault with the same simptoms comes back. Took it back... I guess there is no warranty on their work because I was slapped with a new quote and apparently I didn't mention anything about the fault but funny part of the story it's on the job card... What happened to do it rite first time? Anyway after the 1st, 2nd quote to fix a problem that was not fixed initially. The classic go away quote came lol now it's a entire cylinder that is faulty and someone worked on the car... 😌 Report? Nix, nothing to support all of this just to prove it's all thumb sucking and no diagnosis.
0
Replies (0)IQ
Izzy Q
1 reviews | Active since Jan 2020
4 Jan 2022, 21:59
Poor service and damage to prooerty
I took my car in for service at Auto Alpina springs on 21/12/2021 at 08h00. They called me around 14h00 Grace called to tell the vehicle was completed and the driver will pick me up. An hour later I took a bolt from Nigel to springs to go collect my car. I a realized my TYRE had a bubble and rim was damaged. I went back to complain and service manager said "I can't believe it happened here". A guy who did the checklist on the vehicle was called and the bubble on the Tyre and damage on rim was not mentioned on the checklist but he confirmed verbally with a shaky voice that it was there. Then after I was attacked by the entire center staff verbally as I came to steal. I sent a complain through their website and Servino replied also denying accountability of the damage on my car. I feel very bad with the service I got and being ill treated.
Helpful (0)
|Replies (0)IQ
Izzy Q
1 reviews | Active since Jan 2020
4 Jan 2022, 21:59
Poor service and damage to prooerty
I took my car in for service at Auto Alpina springs on 21/12/2021 at 08h00. They called me around 14h00 Grace called to tell the vehicle was completed and the driver will pick me up. An hour later I took a bolt from Nigel to springs to go collect my car. I a realized my TYRE had a bubble and rim was damaged. I went back to complain and service manager said "I can't believe it happened here". A guy who did the checklist on the vehicle was called and the bubble on the Tyre and damage on rim was not mentioned on the checklist but he confirmed verbally with a shaky voice that it was there. Then after I was attacked by the entire center staff verbally as I came to steal. I sent a complain through their website and Servino replied also denying accountability of the damage on my car. I feel very bad with the service I got and being ill treated.
0
Replies (0)JB
JB
Jacobus B
1 reviews | Active since Jan 2020
9 Jun 2021, 12:28
Scam action
Auto Alpina had my GWM D/C for two days to do service and "no problem" timing chain - 75000km. Got my bakkie back, the white oil filter was not even properly whipped, the oil not changed, the blower filter was not replaced as charged, and the timing chain cover never had a spanner on it, nor was the original gasket touched. How many fools do they think lives in Springs. DO NOT GO THERE
Helpful (0)
|Replies (0)JB
Jacobus B
1 reviews | Active since Jan 2020
9 Jun 2021, 12:28
Scam action
Auto Alpina had my GWM D/C for two days to do service and "no problem" timing chain - 75000km. Got my bakkie back, the white oil filter was not even properly whipped, the oil not changed, the blower filter was not replaced as charged, and the timing chain cover never had a spanner on it, nor was the original gasket touched. How many fools do they think lives in Springs. DO NOT GO THERE
0
Replies (0)JP
Joey P
1 reviews | Active since Jan 2020
20 Jan 2020, 12:28
Excellent experience!
I would like to thank the staff of Auto Alpina Autobody Repair Centre in Springs. After being in a motor vehicle accident, I was pleasantly surprised with the workmanship, level of service and kindness of every single person I dealt with. Thankyou Clayton, Jenny and Isobel for exceptional service!
Helpful (0)
|Replies (0)JP
Joey P
1 reviews | Active since Jan 2020
20 Jan 2020, 12:28
Excellent experience!
I would like to thank the staff of Auto Alpina Autobody Repair Centre in Springs. After being in a motor vehicle accident, I was pleasantly surprised with the workmanship, level of service and kindness of every single person I dealt with. Thankyou Clayton, Jenny and Isobel for exceptional service!
0
Replies (0)EW
Erniel W
1 reviews | Active since Jan 2020
17 Feb 2018, 13:30
Poor quality of service
I'm extremely disappointed after receiving my vehicle back from Auto Alpina Springs you olny start noticing issues with poor workmanship after a couple of days first I thought my vehicle wasn't fix correctly when I saw oil leaks and after taking it to my local BMW dealer we saw that it was previous oil from the accident the wasn't even cleaned and then today in the shade I notice the poor paint quality of the vehicle with paint spots on it. I'm extremely dissatisfied with the work done on my vehicle.
Helpful (0)
|Replies (0)EW
Erniel W
1 reviews | Active since Jan 2020
17 Feb 2018, 13:30
Poor quality of service
I'm extremely disappointed after receiving my vehicle back from Auto Alpina Springs you olny start noticing issues with poor workmanship after a couple of days first I thought my vehicle wasn't fix correctly when I saw oil leaks and after taking it to my local BMW dealer we saw that it was previous oil from the accident the wasn't even cleaned and then today in the shade I notice the poor paint quality of the vehicle with paint spots on it. I'm extremely dissatisfied with the work done on my vehicle.
0
Replies (0)NJ
Nomsa J
1 reviews | Active since Jan 2020
28 Mar 2017, 07:53
Auto Alpina Springs treated me as a pariah
<p>I took my car bmw 120i for a routine service on Thursday the 23rd March 2017 ''I SPECIFICALLY REQUESTED THE DEALER TO DO A VEHICLE CHECK FOR ME'' I took my car that afternoon and drove back home parked the car never used it till Saturday the 25th i drove about 18 kilometers and the car stopped in the middle of the road and would not start again without any sign or warning that there is something wrong, i immediately called my husband for assistance as it was outside working business hours for Auto Alpina Springs my husband came and the still would not start he had to call his cousin to come and assist to tow the car back home. On Monday morning i then called Auto Alpina Springs and spoke to Dannie and explained to him what had happened and how i need their assistance he told that is not their fault and if i need the dealer to look at the car again i must make means to bring the car back to the dealer for diagnosis and that will come with a charge(charge amount not disclosed) i explained to him that i do not have money to cover for the diagnosis nor do i have money to hire a towing truck and Dannie replied in a form of a question do you not have ''AA'' call them to come and tow the car....i asked him to put me through to their complaints department or to a senior person so i can escalate the matter he refused to connect me through to his line Manager and said i would get him to call you back as i need to discuss with him first what you are saying trying to put a blame on us i told Dannie i would appreciate it if he can get his line Manager to call me back,i received a call after 30 minutes from a guy called Azhar Abed who then repeated everything that Dannie said to me that they don't have a towing truck i will have to get one my self and get the car checked out and i will be liable for the diagnosis and labour as they are not responsible for whatever might be wrong with the car,i asked him how would you know that if you are not even willing to check what exactly is the problem and why was i not made aware of extra findings that might not be mechanical on the car he told he is not taking any responsibility if i want the car to be checked i must bring it and what ever that will be a finding from the diagnosis will be my bill including towing he even offered ... i quote him ''i can organise our towing guys and negotiate discount for you'' i am so disappointed with the service i received from them and regret why ever entrusted Auto Alpina Springs with my car.</p> <p> </p> <p>I expected the dealer to be symphatetic to my situation atleast take ownership to come to my house tow the car have it tested or checked to see what is wrong and take it from there as they were supposed to check and avoid such from the initial service point.</p> <p>My car never ever stopped while driving i have never had such an experience and am terrified of a thought what if this happened to me at night and far from home.</p> <p> </p> <p>Dannie and Azhar this is not the way to treat your paying customers.</p>
Helpful (0)
|Replies (0)NJ
Nomsa J
1 reviews | Active since Jan 2020
28 Mar 2017, 07:53
Auto Alpina Springs treated me as a pariah
<p>I took my car bmw 120i for a routine service on Thursday the 23rd March 2017 ''I SPECIFICALLY REQUESTED THE DEALER TO DO A VEHICLE CHECK FOR ME'' I took my car that afternoon and drove back home parked the car never used it till Saturday the 25th i drove about 18 kilometers and the car stopped in the middle of the road and would not start again without any sign or warning that there is something wrong, i immediately called my husband for assistance as it was outside working business hours for Auto Alpina Springs my husband came and the still would not start he had to call his cousin to come and assist to tow the car back home. On Monday morning i then called Auto Alpina Springs and spoke to Dannie and explained to him what had happened and how i need their assistance he told that is not their fault and if i need the dealer to look at the car again i must make means to bring the car back to the dealer for diagnosis and that will come with a charge(charge amount not disclosed) i explained to him that i do not have money to cover for the diagnosis nor do i have money to hire a towing truck and Dannie replied in a form of a question do you not have ''AA'' call them to come and tow the car....i asked him to put me through to their complaints department or to a senior person so i can escalate the matter he refused to connect me through to his line Manager and said i would get him to call you back as i need to discuss with him first what you are saying trying to put a blame on us i told Dannie i would appreciate it if he can get his line Manager to call me back,i received a call after 30 minutes from a guy called Azhar Abed who then repeated everything that Dannie said to me that they don't have a towing truck i will have to get one my self and get the car checked out and i will be liable for the diagnosis and labour as they are not responsible for whatever might be wrong with the car,i asked him how would you know that if you are not even willing to check what exactly is the problem and why was i not made aware of extra findings that might not be mechanical on the car he told he is not taking any responsibility if i want the car to be checked i must bring it and what ever that will be a finding from the diagnosis will be my bill including towing he even offered ... i quote him ''i can organise our towing guys and negotiate discount for you'' i am so disappointed with the service i received from them and regret why ever entrusted Auto Alpina Springs with my car.</p> <p> </p> <p>I expected the dealer to be symphatetic to my situation atleast take ownership to come to my house tow the car have it tested or checked to see what is wrong and take it from there as they were supposed to check and avoid such from the initial service point.</p> <p>My car never ever stopped while driving i have never had such an experience and am terrified of a thought what if this happened to me at night and far from home.</p> <p> </p> <p>Dannie and Azhar this is not the way to treat your paying customers.</p>
0
Replies (0)