Auto Platinum
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Auto Platinum delivers a consistently praised car buying experience, with customers frequently naming individual sales consultants such as Alton, Simon, and Etienne for their patience, honesty, and professionalism. Staff Professionalism (4.6) and Sales & Purchase Experience (4.5) are standout strengths. Communication & Aftercare (4.4) also performs well, though limited data on Vehicle Quality & Reliability and Service, Repairs & Maintenance prevents a complete picture.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name Alton, Simon, and Etienne as patient, friendly, honest, and professional. Repeat buyers credit specific staff for creating trust and making purchases stress-free over multiple transactions.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#27Ranked In Car Dealerships
19h 15mReply Time
81 NPSVery Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 5 hours 18 min
TrustIndex
0
Ranking
#27
in Car Dealerships
Avg Reply
19h 15m
NPS Score
81
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 5 hours 18 min
Review Distribution
4.8|81 Reviews
Jun '25 - May '26
5(91.7%)
4(4.2%)
3(1.4%)
2(1.4%)
1(1.4%)
5(91.7%)
4(4.2%)
3(1.4%)
2(1.4%)
1(1.4%)
Recent reviews (81)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJ
EL
Enillcre L
1 reviews | Active since Jan 2020
13 Mar 2026, 07:13
FINALLY APPROVED!!!
Thank you Ettienne for going over and above to get me approved. It is greatly appreciated.
Helpful (0)
|Replies (0)EL
Enillcre L
1 reviews | Active since Jan 2020
13 Mar 2026, 07:13
FINALLY APPROVED!!!
Thank you Ettienne for going over and above to get me approved. It is greatly appreciated.
0
Replies (0)W
PM
Phumlani M
1 reviews | Active since Jan 2020
21 Feb 2026, 08:25
Polo
Thanks Mr horn for my polo I will enjoy it
Helpful (0)
|Replies (0)PM
Phumlani M
1 reviews | Active since Jan 2020
21 Feb 2026, 08:25
Polo
Thanks Mr horn for my polo I will enjoy it
0
Replies (0)d
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MJ
JP
Jacobus P
1 reviews | Active since Jan 2020
17 Feb 2026, 16:54
Hyundai H100
I bought a second hand Hyundai H100 from Platinum Auto on 17 Feb 2026. Simon from Platinum Auto assisted me. I did extensive research on the specific vehicle that I bought and everything checked out. Service & Accident history, police report, ect. Everything was in order. Excellent service from Simon, very happy with the deal I got.
Helpful (0)
|Replies (0)JP
Jacobus P
1 reviews | Active since Jan 2020
17 Feb 2026, 16:54
Hyundai H100
I bought a second hand Hyundai H100 from Platinum Auto on 17 Feb 2026. Simon from Platinum Auto assisted me. I did extensive research on the specific vehicle that I bought and everything checked out. Service & Accident history, police report, ect. Everything was in order. Excellent service from Simon, very happy with the deal I got.
0
Replies (0)