BM
Bamboo Mattresses
Claimed Business
BM
AI Review Summary
Based on recent customer reviews, Bamboo Mattresses faces severe criticism around delivery failures and refund delays. Customers consistently report not receiving orders within promised timeframes, being given conflicting information, and having to chase the company repeatedly for updates. Refund processes are described as drawn out with broken promises, leaving many customers feeling ignored. Additional delivery fee surprises and incorrect products further erode trust. While a small number of buyers praised their product quality and received compensation for delays, the overwhelming sentiment reflects deep dissatisfaction with communication and fulfilment.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.5|15 Reviews
Jun '25 - May '26
5(6.7%)
4(6.7%)
3(0%)
2(0%)
1(86.7%)
5(6.7%)
4(6.7%)
3(0%)
2(0%)
1(86.7%)
Frequently Asked Questions About Bamboo Mattresses
Based on recent customer reviews, Bamboo Mattresses faces severe criticism around delivery failures and refund delays. Customers consistently report not receiving orders within promised timeframes, being given conflicting information, and having to chase the company repeatedly for updates. Refund processes are described as drawn out with broken promises, leaving many customers feeling ignored. Additional delivery fee surprises and incorrect products further erode trust. While a small number of buyers praised their product quality and received compensation for delays, the overwhelming sentiment reflects deep dissatisfaction with communication and fulfilment.
Bamboo Mattresses has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Bamboo Mattresses across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAN
Adivhaho N
1 reviews | Active since Jan 2020
5 Dec 2025, 16:28
Poor service
Their service is very poor, and I cannot recommend anyone to buy from them. Honestly speaking, I bought two beds worth R11,000.00 online on the 15th of November, and even now I have not received any delivery. The worst part about Bambo Mattress is that they don’t call to update you about your delivery; they expect you to call them all the time. I don’t think I will ever buy from them again in my life. To show how poor their service is: after paying the R1,700 delivery fee, I was later asked to pay an additional R800 on top of that. I paid the extra R800, but even after that, I still have not received my delivery.
Helpful (0)
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Adivhaho N
1 reviews | Active since Jan 2020
5 Dec 2025, 16:28
Poor service
Their service is very poor, and I cannot recommend anyone to buy from them. Honestly speaking, I bought two beds worth R11,000.00 online on the 15th of November, and even now I have not received any delivery. The worst part about Bambo Mattress is that they don’t call to update you about your delivery; they expect you to call them all the time. I don’t think I will ever buy from them again in my life. To show how poor their service is: after paying the R1,700 delivery fee, I was later asked to pay an additional R800 on top of that. I paid the extra R800, but even after that, I still have not received my delivery.
0
Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
14 Nov 2025, 18:21
Disappointing service
I bought a bed on the 31 Oct 2025, through them and didnt know they only deliver around Gauteng only. I paid and they called back and informed me that the delivery price that i paid was for Gauteng province. I then requested a refund since i am in Limpopo and they promised to refund me within 7 working days. When i call them my calls are being ignored and their whatsaap robot keeps on promising and promising to pay. I even send them proof of my banking details . My Order number: BM2732
Helpful (0)
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Tebogo M
1 reviews | Active since Jan 2020
14 Nov 2025, 18:21
Disappointing service
I bought a bed on the 31 Oct 2025, through them and didnt know they only deliver around Gauteng only. I paid and they called back and informed me that the delivery price that i paid was for Gauteng province. I then requested a refund since i am in Limpopo and they promised to refund me within 7 working days. When i call them my calls are being ignored and their whatsaap robot keeps on promising and promising to pay. I even send them proof of my banking details . My Order number: BM2732
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Replies (0)TW
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Wandile L
1 reviews | Active since Jan 2020
13 Nov 2025, 15:28
Bamboo Matresses ****
The worst experience ever, they are a **** and are not well trained to provide good service. Bought a bed in July which was discontinued but it was on the website and I only found out after I was following up on a delivery for the alternative which was cheaper as we seal I’m yet to see my credit from the variance. I have emailed, called an texted keep hearing that accounts will sort it out before the end of business each time so I’m really disgusted by this 😡
Helpful (0)
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Wandile L
1 reviews | Active since Jan 2020
13 Nov 2025, 15:28
Bamboo Matresses ****
The worst experience ever, they are a **** and are not well trained to provide good service. Bought a bed in July which was discontinued but it was on the website and I only found out after I was following up on a delivery for the alternative which was cheaper as we seal I’m yet to see my credit from the variance. I have emailed, called an texted keep hearing that accounts will sort it out before the end of business each time so I’m really disgusted by this 😡
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Monise M
1 reviews | Active since Jan 2020
29 Oct 2025, 18:22
****ED OFF 😡
I am ****ed off by this company Bamboo mattress. I bought a queen sleigh bed in July via PayJustNow, they called me and told me that the bed was out of stock so they were going to upgrade for me. I had no problem with that a month later I received my order only to find out that it is small in size it’s not the queen they told me to take measurements I did, they then told me that they see the problem was on their side so they offered to give me 2 options 1st would be that I take the bed and they will refund me R2000 2nd would be that they come & collect then they will refund me. I chose option 2 coz I had already brought bed for my other rooms. They took ages to come & collect eventually they collected on the 29th of September. They have been giving me a run around with my money they have not refunded me and I have to be the one who’s always asking what is holding up and they always tells bulli**** and they say they will get back to me of which they never did I have to be the one who’s always asking about my refund. This company is bull**** I wish people could stop buying from them they are big ****mers. I WANT MY MONEY
Helpful (0)
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Monise M
1 reviews | Active since Jan 2020
29 Oct 2025, 18:22
****ED OFF 😡
I am ****ed off by this company Bamboo mattress. I bought a queen sleigh bed in July via PayJustNow, they called me and told me that the bed was out of stock so they were going to upgrade for me. I had no problem with that a month later I received my order only to find out that it is small in size it’s not the queen they told me to take measurements I did, they then told me that they see the problem was on their side so they offered to give me 2 options 1st would be that I take the bed and they will refund me R2000 2nd would be that they come & collect then they will refund me. I chose option 2 coz I had already brought bed for my other rooms. They took ages to come & collect eventually they collected on the 29th of September. They have been giving me a run around with my money they have not refunded me and I have to be the one who’s always asking what is holding up and they always tells bulli**** and they say they will get back to me of which they never did I have to be the one who’s always asking about my refund. This company is bull**** I wish people could stop buying from them they are big ****mers. I WANT MY MONEY
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Replies (0)CM
Charlotte M
1 reviews | Active since Jan 2020
27 Oct 2025, 15:19
****s and ***********
The worst business with the most *********** staff!!! Firstly u have to chase up them to follow up on an order and then get give a delivery date with no show but endless excuses . They tell me a mattress got broken while loading in delivery truck from warehouse , why then don’t they take another one right on that moment? Next thing they say they have refunded and its been 8 days nothing and when u contact them- u get taken from pillar to post… i do not think these people are running a business to serve customers- they are a bunch of ****s and i want my money back!!! And today when i follow up again since morning they have been telling me that they will get back to me and then nothing. Please help me get my money back from these ************* people
Helpful (0)
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Charlotte M
1 reviews | Active since Jan 2020
27 Oct 2025, 15:19
****s and ***********
The worst business with the most *********** staff!!! Firstly u have to chase up them to follow up on an order and then get give a delivery date with no show but endless excuses . They tell me a mattress got broken while loading in delivery truck from warehouse , why then don’t they take another one right on that moment? Next thing they say they have refunded and its been 8 days nothing and when u contact them- u get taken from pillar to post… i do not think these people are running a business to serve customers- they are a bunch of ****s and i want my money back!!! And today when i follow up again since morning they have been telling me that they will get back to me and then nothing. Please help me get my money back from these ************* people
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Dubula M
1 reviews | Active since Jan 2020
9 Oct 2025, 09:39
Poor service delivery
I made a purchase of a base through payflex. The delivery was scheduled for 3 to 5 working days . Today is now day 7 the only thing I get from them is whatsapp messages. They said they'll compensate me with pillows . I regret buying from them. Their senior consultant Thabang keeps giving empty promises
Helpful (0)
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Dubula M
1 reviews | Active since Jan 2020
9 Oct 2025, 09:39
Poor service delivery
I made a purchase of a base through payflex. The delivery was scheduled for 3 to 5 working days . Today is now day 7 the only thing I get from them is whatsapp messages. They said they'll compensate me with pillows . I regret buying from them. Their senior consultant Thabang keeps giving empty promises
0
Replies (0)