B
Billing
Unclaimed Business
B
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|6 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJR
CM
Complainant M
1 reviews | Active since Jan 2020
6 Jan 2026, 11:52
Incorrect billing
We moved from Sage 1 to a new Sage/HR and now we are blocked and cannot access historical data. How is this possible and we cannot work now
Helpful (0)
|Replies (0)CM
Complainant M
1 reviews | Active since Jan 2020
6 Jan 2026, 11:52
Incorrect billing
We moved from Sage 1 to a new Sage/HR and now we are blocked and cannot access historical data. How is this possible and we cannot work now
0
Replies (0)MB
Mojanna B
1 reviews | Active since Jan 2020
1 Dec 2025, 14:55
Denied paid up letter
Good day, I am very disappointed with the service I received. The consultants I spoke to were unhelpful and spoke to me in a rude manner. This has been a very bad experience, and because of this I would not feel comfortable recommending Cartrack to anyone or using your services again in future. I have already made my payment, yet I am still not receiving my paid-up letter. Please assist urgently by confirming my payment and issuing my paid-up letter as required. Thank you.
Helpful (0)
|Replies (0)MB
Mojanna B
1 reviews | Active since Jan 2020
1 Dec 2025, 14:55
Denied paid up letter
Good day, I am very disappointed with the service I received. The consultants I spoke to were unhelpful and spoke to me in a rude manner. This has been a very bad experience, and because of this I would not feel comfortable recommending Cartrack to anyone or using your services again in future. I have already made my payment, yet I am still not receiving my paid-up letter. Please assist urgently by confirming my payment and issuing my paid-up letter as required. Thank you.
0
Replies (0)C
Chuma
1 reviews | Active since Jan 2020
27 Nov 2025, 18:21
Unauthorised Account Changes, Incorrect Billing & No Network Access
I want to report serious billing and account issues with Rain. I have paid twice this month, and I also made a payment in September. Despite this, my account now shows that I owe over R6,000, and I keep receiving SMS messages demanding payments. I have been demanded to pay R925 and even R995 each month, and I do not know who changed my subscription because I originally signed up for R625. These changes were made without my knowledge or consent. When I contacted support, I was told I hadn’t made any payments until I provided proof of payment which clearly shows that Rain is not updating payments correctly, yet they continue increasing the subscription and billing me incorrectly. I used to enjoy Rain and believed it was the best WiFi I ever used, but this experience has left me extremely frustrated. Today I have been on calls the whole day, and I am still without WiFi. I am requesting Rain to urgently investigate my account, reverse the unauthorised changes, correct the billing errors, and remove the incorrect outstanding balance.
Helpful (0)
|Replies (0)C
Chuma
1 reviews | Active since Jan 2020
27 Nov 2025, 18:21
Unauthorised Account Changes, Incorrect Billing & No Network Access
I want to report serious billing and account issues with Rain. I have paid twice this month, and I also made a payment in September. Despite this, my account now shows that I owe over R6,000, and I keep receiving SMS messages demanding payments. I have been demanded to pay R925 and even R995 each month, and I do not know who changed my subscription because I originally signed up for R625. These changes were made without my knowledge or consent. When I contacted support, I was told I hadn’t made any payments until I provided proof of payment which clearly shows that Rain is not updating payments correctly, yet they continue increasing the subscription and billing me incorrectly. I used to enjoy Rain and believed it was the best WiFi I ever used, but this experience has left me extremely frustrated. Today I have been on calls the whole day, and I am still without WiFi. I am requesting Rain to urgently investigate my account, reverse the unauthorised changes, correct the billing errors, and remove the incorrect outstanding balance.
0
Replies (0)P
Palesa
1 reviews | Active since Jan 2020
22 Nov 2025, 06:22
The service provider was patient and helpful,she explained everything and was good listener
The service provider was patient and helpful,she explained everything and was good listener. I am happy and we resolved the problem .
Helpful (0)
|Replies (0)TM
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