Bsure Insurance Advisors
Verified Business
Bsure Insurance Advisors
Verified Business
1,091 Reviews (last 12 months)
Responds in 1h 54m
Rated in:
Scores reflect the Overall AI Score for each category
Bsure Insurance Advisors
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Bsure Insurance Advisors is widely praised for attentive frontline advisors and proactive claim updates, with named consultants like Leo, Zamokuhle, Jenna, Asante, and Anne earning consistent loyalty. Customers value the human touch during stressful claim moments. However, a recurring and severe pain point involves cancellations, unauthorised debit orders, and the disputed R850 activation fee, which damages trust for a meaningful minority of customers.
Replied to 98% of negative reviews
Reply time on negative reviews: 1h 30m
TrustIndex
10
Perfect Score
Ranking
#1
in Brokers
Reply Time
1h 54m
NPS Score
52
Recommended: Very Likely
Replied to 98% of negative reviews
Reply time on negative reviews: 1h 30m
Jun '25 - May '26
Based on recent customer reviews, Bsure Insurance Advisors receives strong praise for individual advisor dedication and proactive claim communication, with named agents like Zamokuhle, Leo, Jenna, and Asante repeatedly highlighted. However, a persistent pattern of cancellation difficulties, unauthorised debits, and the disputed R850 activation fee creates significant friction, particularly around policy exits and pricing transparency.
Bsure Insurance Advisors's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers consistently name specific advisors such as Zamokuhle, Leo, Jenna, Asante, and Anne Naidoo, praising their patience, empathy, and dedication. Reviewers describe feeling genuinely cared for, with agents going above and beyond to resolve issues.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Zamokuhle gave excellent service, he assisted me with a car hire.
1 reviews | Active since Jan 2020
Zamokuhle gave excellent service, he assisted me with a car hire.
1 reviews | Active since Jan 2020
I like to thank Asanti for helping me with the claim which took more than 2 months to be fixed.Asanti helped me call the company to speed up the process eventually I got helped
1 reviews | Active since Jan 2020
I like to thank Asanti for helping me with the claim which took more than 2 months to be fixed.Asanti helped me call the company to speed up the process eventually I got helped
1 reviews | Active since Jan 2020
I would like to thank Sakhile and Robyn for their assistance with the claims, they provided feedback with every step of the claim keeping me updated at each stage of the claim's process making the process seamless and easy. Thank you to you both for the assistance once again.
1 reviews | Active since Jan 2020
I would like to thank Sakhile and Robyn for their assistance with the claims, they provided feedback with every step of the claim keeping me updated at each stage of the claim's process making the process seamless and easy. Thank you to you both for the assistance once again.
1 reviews | Active since Jan 2020
Thank you Zamokhutle for always reminding me of my incomplete claim for submission and your kindness,Willingness to assist we really need people like you who will take care of the clients.Well done.
1 reviews | Active since Jan 2020
Thank you Zamokhutle for always reminding me of my incomplete claim for submission and your kindness,Willingness to assist we really need people like you who will take care of the clients.Well done.
1 reviews | Active since Jan 2020
I got great service from Refiloe Matekane throughout the process of our claim. She was responsive and provided regular feedback throughout. She was always professional and courteous in her conduct. It was such a pleasure being served by her. Thank you Refiloe.
1 reviews | Active since Jan 2020
I got great service from Refiloe Matekane throughout the process of our claim. She was responsive and provided regular feedback throughout. She was always professional and courteous in her conduct. It was such a pleasure being served by her. Thank you Refiloe.
The most common complaint about Bsure Insurance Advisors, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. A recurring and severe pattern of unauthorised debits after cancellation, the disputed R850 activation fee, and refusal to process cancellations damages trust. Multiple customers describe feeling financially deceived and threaten ombudsman escalation.
Bsure Insurance Advisors scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Short Term Insurance, compared to the Short Term Insurance industry average of 3. Their strongest theme is Agent Service (4.6); their weakest is Pricing & Excess (1.9). The top AI-rated Short Term Insurance business on Hellopeter is Bloom (4.2). How is the AI Score calculated? →
Bsure Insurance Advisors has a TrustIndex of 10 out of 10 on Hellopeter, based on 1,091 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 1 hour 30 min. Hellopeter has tracked Bsure Insurance Advisors across 5,651 total reviews. How is the TrustIndex calculated? →