Budget Insurance
Claimed Business
Budget Insurance
Claimed Business
9,082 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Budget Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Budget Insurance shows a sharply divided customer experience. Frontline consultants like Lerato, Sashin, Nathan Chetty, and Leeann Rampersad earn consistent praise for premium reviews and policy amendments. However, claims handling, third-party recovery, repair turnaround, and unauthorised debit orders generate severe frustration, with several customers escalating to the Ombudsman after weeks of unresolved claims and silent premium hikes.
TrustIndex
9.5
Jun '25 - May '26
Based on recent customer reviews, Budget Insurance shows a sharp contrast between sales and service experiences. Customers frequently praise individual consultants for friendly, patient assistance during quotes, policy reviews, and premium reductions. However, significant frustration emerges around claims handling delays, unauthorised or early debit orders, and refund difficulties. The agent quality remains a clear strength, while claims resolution and pricing transparency are the most consistent pain points.
Budget Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality (8.4) is Budget's strongest dimension. Customers repeatedly name specific consultants like Anele Ndlovu, Sashin Madurai, Nathan Chetty, Leeann Rampersad, and Mpume Thwala, praising their patience, professionalism, and willingness to call back when airtime ran out.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Clare has been wonderful. Her persistence paid off by securing me the best deal for house insurance! 💯
1 reviews | Active since Jan 2020
Clare has been wonderful. Her persistence paid off by securing me the best deal for house insurance! 💯
1 reviews | Active since Jan 2020
They treated me like a ********, after my car was ******. It took a month to finalise the whole process. I had to drive around and gather information, doing their work. I have since reached out to budget insurance, asking for a proof of payment from them. My bank account has been frozen and I can't pay for my daily expenses, thus not being able to provide for my family. The bank has said that a proof of payment would be not necessary. It's a simple document and budget are dragging their feet. Yet again not caring about a now ex customer, whom they treated badly before. This is inhumane and just speaks to how they treat people like objects, not caring about their wellbeing. Do better Budget Insurance. Much better. I will take this to the ombudsman. This whole situation reeks.
1 reviews | Active since Jan 2020
They treated me like a ********, after my car was ******. It took a month to finalise the whole process. I had to drive around and gather information, doing their work. I have since reached out to budget insurance, asking for a proof of payment from them. My bank account has been frozen and I can't pay for my daily expenses, thus not being able to provide for my family. The bank has said that a proof of payment would be not necessary. It's a simple document and budget are dragging their feet. Yet again not caring about a now ex customer, whom they treated badly before. This is inhumane and just speaks to how they treat people like objects, not caring about their wellbeing. Do better Budget Insurance. Much better. I will take this to the ombudsman. This whole situation reeks.
1 reviews | Active since Jan 2020
I have had a flat battery twice and the turnaround time with both incidents was less than 20 minutes. My claim for portable possessions was also very professionally handled. Thank you.
1 reviews | Active since Jan 2020
I have had a flat battery twice and the turnaround time with both incidents was less than 20 minutes. My claim for portable possessions was also very professionally handled. Thank you.
1 reviews | Active since Jan 2020
It has been always a great experience with you guys, everytime I need your assistance you always make sure I get the best experience ever.Your call center guys always willing to go extramile to help me, thank you so much 🙏
1 reviews | Active since Jan 2020
It has been always a great experience with you guys, everytime I need your assistance you always make sure I get the best experience ever.Your call center guys always willing to go extramile to help me, thank you so much 🙏
The most common complaint about Budget Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Repair Quality (4.4) draws serious complaints. Customers cite panel beaters like Proline, Renew IT Greenstone, and At&T Autobody for poor workmanship, second-hand parts billed as new, missing items after towing, and vehicles sitting unrepaired for months without communication.
Budget Insurance has a TrustIndex of 9.5 out of 10 on Hellopeter, based on 9,082 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 37 min. Hellopeter has tracked Budget Insurance across 33,757 total reviews. How is the TrustIndex calculated? →