C
Candy
Claimed Business
C
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Candy
Candy has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Candy across 47 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNT
Nwabisa T
1 reviews | Active since Jan 2020
13 Mar 2026, 08:06
Very Disappointing Washing Machine (CANDY)– Poor Product and Poor After-Sales Service
I bought the Candy 10kg RapidÓ Inverter Steam Washing Machine with WiFi App Control from Take-a-lot, and unfortunately my experience has been extremely disappointing. The machine does not spin properly, and when it does spin, it shakes uncontrollably. The vibration is so severe that it knocks into surrounding items and feels unsafe to use. What has made the experience even worse is the after-sales support. Logging a return has not been a smooth process at all. It has now been 5 days and I am still waiting for a callback from the service provider / Takealot, despite reporting the issue. I strongly do not recommend buying this washing machine.
Helpful (0)
|Replies (0)NT
Nwabisa T
1 reviews | Active since Jan 2020
13 Mar 2026, 08:06
Very Disappointing Washing Machine (CANDY)– Poor Product and Poor After-Sales Service
I bought the Candy 10kg RapidÓ Inverter Steam Washing Machine with WiFi App Control from Take-a-lot, and unfortunately my experience has been extremely disappointing. The machine does not spin properly, and when it does spin, it shakes uncontrollably. The vibration is so severe that it knocks into surrounding items and feels unsafe to use. What has made the experience even worse is the after-sales support. Logging a return has not been a smooth process at all. It has now been 5 days and I am still waiting for a callback from the service provider / Takealot, despite reporting the issue. I strongly do not recommend buying this washing machine.
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Replies (0)M
AA
Ana A
1 reviews | Active since Jan 2020
10 Oct 2025, 13:52
Candy - terrible quality
I bought a washing machine from TakeAlot Candy washing machine, in 2023, Warranty is still active till 2026 The technician was here 3 times and could not come right, not complaining about them (technician). Anyway about a month of this it was escalated and I was told They were exchanging the machine. This a week ago I don't have a washing machine, my helper and I resorted to handwashing. I still don't know when you plan on exchanging I have NO ETA, no written communication I have been very patient DON'T BUY CANDY
Helpful (0)
|Replies (0)AA
Ana A
1 reviews | Active since Jan 2020
10 Oct 2025, 13:52
Candy - terrible quality
I bought a washing machine from TakeAlot Candy washing machine, in 2023, Warranty is still active till 2026 The technician was here 3 times and could not come right, not complaining about them (technician). Anyway about a month of this it was escalated and I was told They were exchanging the machine. This a week ago I don't have a washing machine, my helper and I resorted to handwashing. I still don't know when you plan on exchanging I have NO ETA, no written communication I have been very patient DON'T BUY CANDY
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Replies (0)SP
Su-Marie Pagel
1 reviews | Active since Jan 2020
17 Sept 2025, 16:57
DO NOT BUY CANDY APPLIANCES
Bought a Candy 10kg Washing Machine from Takealot in July 2025. 26 Days later it was making alarm sounds and unlocks the seal of the door, with water and soap all over my kitchen and running out the door. Lights running up and down the screen, showing an Error. Candy sent a Technician and he recommended that they replace the Machine. Got the new one about a month ago and it is doing exactly the same thing. I would not recommend this product to anyone.
Helpful (0)
|Replies (0)SP
Su-Marie Pagel
1 reviews | Active since Jan 2020
17 Sept 2025, 16:57
DO NOT BUY CANDY APPLIANCES
Bought a Candy 10kg Washing Machine from Takealot in July 2025. 26 Days later it was making alarm sounds and unlocks the seal of the door, with water and soap all over my kitchen and running out the door. Lights running up and down the screen, showing an Error. Candy sent a Technician and he recommended that they replace the Machine. Got the new one about a month ago and it is doing exactly the same thing. I would not recommend this product to anyone.
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Replies (0)RJ
Ronnie J
1 reviews | Active since Jan 2020
15 Apr 2025, 06:37
WHATEVER YOU DO, DON't BUY A CANDY APPLIANCE
I love my Candy tumble dryer BUT I can't say the same about the company behind it. I wish I can complain about the service from Candy SA, but alas, THERE IS NO SERVICE WHATSOEVER! I live in Durban, its hot and humid here and its rains a a lot, therefore a tumble dryer is not a luxury, its a necessity. After looking at various brands we opted for the Candy because it has this wonderful feature - it doesn't blow hot air out whilst drying the clothes, adding more heat an humidity to the home, it catches the water up in a water container and only an itsy bitsy bit of hot air is added to the existing heat. It works like a charm, honestly. But no our water container is shot. First it cracked, which made it leaked. We fixed it with ducktape - don't judge. But then I opened the door to the tumble dryer and the container fell on the floor - accidents happen. The clip on top of the container shattered. NOWHERE IN SA CAN WE FIND A SPARE! I will say this again NOWEHERE IN SA CAN WE FIND A SPARE! We called Candy SA ,,, since November 2024 they are 'expecting' parts from ... the moon? Mars? Jupiter? The next galaxy? A number of retailers sell the Candy make, but NONE has back-up service for parts! HOW DO YOU SELL SOMETHING YOU CANT SERVICE? I have a wonderful tumble dryer, who works perfectly if it has its water container ... only a water container ... and now I have to buy another one for in case you missed it NOWHERE IN SA WE CAN FIND A WATER CONTAINER FOR OUR CANDY. Please safe yourself a lot of money and stress and frustration. Candy is a great product, but it can't be maintained, if anything breaks, you will need to replace it. STAY AWAY FROM CANDY!
Helpful (0)
|Replies (0)RJ
Ronnie J
1 reviews | Active since Jan 2020
15 Apr 2025, 06:37
WHATEVER YOU DO, DON't BUY A CANDY APPLIANCE
I love my Candy tumble dryer BUT I can't say the same about the company behind it. I wish I can complain about the service from Candy SA, but alas, THERE IS NO SERVICE WHATSOEVER! I live in Durban, its hot and humid here and its rains a a lot, therefore a tumble dryer is not a luxury, its a necessity. After looking at various brands we opted for the Candy because it has this wonderful feature - it doesn't blow hot air out whilst drying the clothes, adding more heat an humidity to the home, it catches the water up in a water container and only an itsy bitsy bit of hot air is added to the existing heat. It works like a charm, honestly. But no our water container is shot. First it cracked, which made it leaked. We fixed it with ducktape - don't judge. But then I opened the door to the tumble dryer and the container fell on the floor - accidents happen. The clip on top of the container shattered. NOWHERE IN SA CAN WE FIND A SPARE! I will say this again NOWEHERE IN SA CAN WE FIND A SPARE! We called Candy SA ,,, since November 2024 they are 'expecting' parts from ... the moon? Mars? Jupiter? The next galaxy? A number of retailers sell the Candy make, but NONE has back-up service for parts! HOW DO YOU SELL SOMETHING YOU CANT SERVICE? I have a wonderful tumble dryer, who works perfectly if it has its water container ... only a water container ... and now I have to buy another one for in case you missed it NOWHERE IN SA WE CAN FIND A WATER CONTAINER FOR OUR CANDY. Please safe yourself a lot of money and stress and frustration. Candy is a great product, but it can't be maintained, if anything breaks, you will need to replace it. STAY AWAY FROM CANDY!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2025, 13:00
Candy product sucks!!!!
I bought a stove 2 months ago, now its not working!! Its been a week now since i reported the matter but even now they haven't sent the technician, instead they gave me a number to call and that company wants me to pay for that technician... Im so frustrated because we dont have a backup stove that means we haven't been cooking for a week!!!!.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2025, 13:00
Candy product sucks!!!!
I bought a stove 2 months ago, now its not working!! Its been a week now since i reported the matter but even now they haven't sent the technician, instead they gave me a number to call and that company wants me to pay for that technician... Im so frustrated because we dont have a backup stove that means we haven't been cooking for a week!!!!.
0
Replies (0)M
Matshediso
1 reviews | Active since Jan 2020
11 Jan 2025, 08:07
She helped me very w...
She helped me very well and explained terms and conditions
Helpful (0)
|Replies (0)M
Matshediso
1 reviews | Active since Jan 2020
11 Jan 2025, 08:07
She helped me very w...
She helped me very well and explained terms and conditions
0
Replies (0)HC