CC
Car Care Clinic
Claimed Business
CC
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Car Care Clinic faces severe and widespread criticism across virtually all aspects of its service delivery. Customers consistently report vehicles being returned in worse condition than when dropped off, negligent workmanship leading to safety hazards, dishonest diagnostics, and poor communication. A small number of positive experiences, often at specific branches, are vastly outweighed by alarming patterns of negligence and unprofessional conduct across the network.
Top Strengths:
- •Communication & Aftercare: A handful of branches, notably Northriding and Valley View, receive praise for proactive follow-up calls and keeping customers informed throughout the service process, though this is far from the norm.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
215h 19mReply Time
-56 NPSUnlikely
Replied to 25% of negative reviews
Reply time on negative reviews: 215 hours 19 min
TrustIndex
0
Ranking
#11
in Repairs & Service
Avg Reply
215 hours 19 minutes
NPS Score
-56
Recommended: Unlikely
Replied to 25% of negative reviews
Reply time on negative reviews: 215 hours 19 min
Review Distribution
1.8|64 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(1.7%)
1(81.7%)
5(16.7%)
4(0%)
3(0%)
2(1.7%)
1(81.7%)
Recent reviews (64)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Larry M
1 reviews | Active since Jan 2020
13 Mar 2026, 10:32
worksmanship and customer service is zero!
Dec 2025 Kia picanto was booked for a major service. two days before the booking the car didnt start. put it on a flat bed and booked in. a week later I was told theres no compression and that the piston rings had to be replaced. Received the car on 3 January 2026 and drove it in for 1000km, a day before the booked oil change, the car again didnt want to start. a new timing chain was fitted and a week later the car leaked oil. this time the crank seal was the reason. In all of my correspondence I had to follow up. I never heard from them unless I had to pay. the reception is useless, You have to call 8 times before they answer but when you are physically there, reception does nothing. The only reason I still go back is because the work is under warranty. Customer service is non-existent. Workmanship is really bad. The franchise owners waltz in and out of the place and wouldn't give me a courtesy call to apologize for the bad service. Don't fall for the "cheap" ads, they will nail you on other things. They gave me a quote on brakes after doing a 70 point check for R14K for a car with drums and two front discs, My mercedes cost less than half to replace all four discs and pads. they're a *******!
Helpful (0)
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Larry M
1 reviews | Active since Jan 2020
13 Mar 2026, 10:32
worksmanship and customer service is zero!
Dec 2025 Kia picanto was booked for a major service. two days before the booking the car didnt start. put it on a flat bed and booked in. a week later I was told theres no compression and that the piston rings had to be replaced. Received the car on 3 January 2026 and drove it in for 1000km, a day before the booked oil change, the car again didnt want to start. a new timing chain was fitted and a week later the car leaked oil. this time the crank seal was the reason. In all of my correspondence I had to follow up. I never heard from them unless I had to pay. the reception is useless, You have to call 8 times before they answer but when you are physically there, reception does nothing. The only reason I still go back is because the work is under warranty. Customer service is non-existent. Workmanship is really bad. The franchise owners waltz in and out of the place and wouldn't give me a courtesy call to apologize for the bad service. Don't fall for the "cheap" ads, they will nail you on other things. They gave me a quote on brakes after doing a 70 point check for R14K for a car with drums and two front discs, My mercedes cost less than half to replace all four discs and pads. they're a *******!
0
Replies (0)SW
Sharlene W
1 reviews | Active since Jan 2020
2 Mar 2026, 11:59
Car service - never again
Never ever again. My car went for a service in January 2026. Major service. Car broke down on Friday, 27 Feb 2026. Water bottle pype broke, engine now messed up.
Helpful (0)
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Sharlene W
1 reviews | Active since Jan 2020
2 Mar 2026, 11:59
Car service - never again
Never ever again. My car went for a service in January 2026. Major service. Car broke down on Friday, 27 Feb 2026. Water bottle pype broke, engine now messed up.
0
Replies (0)BS
Bongani S
1 reviews | Active since Jan 2020
28 Feb 2026, 06:58
Great customer service
Great service from Car Care Clinic Valley View They communicated with me every step of the service and I went back two weeks later to change one of the lights, and they changed the light free of charge for me.
Helpful (0)
|Replies (0)BS
Bongani S
1 reviews | Active since Jan 2020
28 Feb 2026, 06:58
Great customer service
Great service from Car Care Clinic Valley View They communicated with me every step of the service and I went back two weeks later to change one of the lights, and they changed the light free of charge for me.
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Replies (0)KM
Kholo M
1 reviews | Active since Jan 2020
20 Feb 2026, 06:20
*********** or *****ed?
I would NOT recommend Car Care Clinic in Sunninghill. I took my car in because the gearbox was not changing properly. They immediately recommended a gearbox service and charged me R10,000. After the service, they told me the car was smoking and claimed the engine had no compression. I was quoted R62,000 for an engine overhaul. I got a second opinion. It turned out they had put gearbox oil into the engine, causing the smoking. The actual fix cost me R7,000 elsewhere. The car never even needed a gearbox service — it only needed a gear selector replacement. Wrong diagnosis, careless workmanship, and no accountability when I asked them to resolve it. Very disappointing experience. All my emails to follow up are just ignored
Helpful (0)
|Replies (0)KM
Kholo M
1 reviews | Active since Jan 2020
20 Feb 2026, 06:20
*********** or *****ed?
I would NOT recommend Car Care Clinic in Sunninghill. I took my car in because the gearbox was not changing properly. They immediately recommended a gearbox service and charged me R10,000. After the service, they told me the car was smoking and claimed the engine had no compression. I was quoted R62,000 for an engine overhaul. I got a second opinion. It turned out they had put gearbox oil into the engine, causing the smoking. The actual fix cost me R7,000 elsewhere. The car never even needed a gearbox service — it only needed a gear selector replacement. Wrong diagnosis, careless workmanship, and no accountability when I asked them to resolve it. Very disappointing experience. All my emails to follow up are just ignored
0
Replies (0)AS
Albert S
1 reviews | Active since Jan 2020
10 Feb 2026, 06:28
Manager lies, assistant too busy
Took my car to Brooklyn branch for service, no hassles. Took it back a week later for additional work and there it went wrong. On quoted 8 hour job, they had my car from Thursday morning to Tuesday morning. On Monday i called at 11:00 to follow up and let know i need my car by 4. Riaan told me no problem. I followed up at 14:00 and again told Riaan i need my car by 4, to which he said it would be done before then as it is on it's way to be washed. Then when i showed up at 4 after not hearing from them again, my car wasn't washed and hadn't gone for a test drive yet. When asked why i wasn't called, Riaan said he was out and his assistant was too busy with their boss to call. I missed a massively important interview thanks to his lies and lack of a spine. This is pathetic, you guys will not see me again.
Helpful (0)
|Replies (0)AS
Albert S
1 reviews | Active since Jan 2020
10 Feb 2026, 06:28
Manager lies, assistant too busy
Took my car to Brooklyn branch for service, no hassles. Took it back a week later for additional work and there it went wrong. On quoted 8 hour job, they had my car from Thursday morning to Tuesday morning. On Monday i called at 11:00 to follow up and let know i need my car by 4. Riaan told me no problem. I followed up at 14:00 and again told Riaan i need my car by 4, to which he said it would be done before then as it is on it's way to be washed. Then when i showed up at 4 after not hearing from them again, my car wasn't washed and hadn't gone for a test drive yet. When asked why i wasn't called, Riaan said he was out and his assistant was too busy with their boss to call. I missed a massively important interview thanks to his lies and lack of a spine. This is pathetic, you guys will not see me again.
0
Replies (0)SS
Skulile S
1 reviews | Active since Jan 2020
7 Feb 2026, 10:37
Absolute negligence and unprofessional
Absolute negligence. I serviced my car here in December. In January, a petrol attendant checked my fluids and found there was no oil in the engine. I was forced to buy oil immediately to avoid catastrophic engine damage—something that could have been completely avoided if this service centre had done their job. When I reported this, management admitted the technician who worked on my car had been fired for negligence, meaning this clearly wasn’t the first incident. They agreed to redo the oil change but refused to reimburse me for the oil I had to buy because of their mistake. I was expected to absorb the cost of their incompetence. To make matters worse, the person I dealt with was unprofessional and dismissive throughout the process. This level of carelessness could have destroyed my engine. I would strongly advise anyone to think twice before trusting this service centre with their vehicle.
Helpful (0)
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Skulile S
1 reviews | Active since Jan 2020
7 Feb 2026, 10:37
Absolute negligence and unprofessional
Absolute negligence. I serviced my car here in December. In January, a petrol attendant checked my fluids and found there was no oil in the engine. I was forced to buy oil immediately to avoid catastrophic engine damage—something that could have been completely avoided if this service centre had done their job. When I reported this, management admitted the technician who worked on my car had been fired for negligence, meaning this clearly wasn’t the first incident. They agreed to redo the oil change but refused to reimburse me for the oil I had to buy because of their mistake. I was expected to absorb the cost of their incompetence. To make matters worse, the person I dealt with was unprofessional and dismissive throughout the process. This level of carelessness could have destroyed my engine. I would strongly advise anyone to think twice before trusting this service centre with their vehicle.
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Replies (0)PG
Petia G
1 reviews | Active since Jan 2020
5 Feb 2026, 14:05
Car Cear Clinic or a Butcher?
Fear wornning to everyone, please do not take your car to Car Cear Clinic ,I took mine for a service and timing belt they smashed my turbo cover,brake plugs on the tapet cover,replace my original Ford pipe with a house pipe and clamps,collect my car just to discover is no water in my car water botle empty,oil leak I never hade ,scratch my car with tools ,after I take the car 6 time back and cost me a fortune for Uber, ask them 3 times to give us the parts they replace and they just ignore us,wanted to see the video witch the manager of Car Cear Clinic Litle Falls told us the have, so that we can see how the manage to smash my turbo cover they ignore us ,the replace the taped cover ,penalbeat the turbo cover and promise they will order a new one to replace it,is two weeks now not order it yet !My FIANCEE went to work with the car ,15 min drive to work water botle empty, full it up ,back home water gone again ,take the car back, the found the problem ,charge me again R1800 is not they felt I was told ,witch I pay again ,come home to find original pipe that Ford told us you can not use adder one if you don't want to blow your engen ,witch we bay for R700 rand ,the replace with a house pipe and clamps ,I have taken photos from my engen before give it for service and true the all proses.I have no words to explain what I feel right know ,I am afraid to drive my car now .. I wish to no one to go true this stress as I am
Helpful (0)
|Replies (0)PG
Petia G
1 reviews | Active since Jan 2020
5 Feb 2026, 14:05
Car Cear Clinic or a Butcher?
Fear wornning to everyone, please do not take your car to Car Cear Clinic ,I took mine for a service and timing belt they smashed my turbo cover,brake plugs on the tapet cover,replace my original Ford pipe with a house pipe and clamps,collect my car just to discover is no water in my car water botle empty,oil leak I never hade ,scratch my car with tools ,after I take the car 6 time back and cost me a fortune for Uber, ask them 3 times to give us the parts they replace and they just ignore us,wanted to see the video witch the manager of Car Cear Clinic Litle Falls told us the have, so that we can see how the manage to smash my turbo cover they ignore us ,the replace the taped cover ,penalbeat the turbo cover and promise they will order a new one to replace it,is two weeks now not order it yet !My FIANCEE went to work with the car ,15 min drive to work water botle empty, full it up ,back home water gone again ,take the car back, the found the problem ,charge me again R1800 is not they felt I was told ,witch I pay again ,come home to find original pipe that Ford told us you can not use adder one if you don't want to blow your engen ,witch we bay for R700 rand ,the replace with a house pipe and clamps ,I have taken photos from my engen before give it for service and true the all proses.I have no words to explain what I feel right know ,I am afraid to drive my car now .. I wish to no one to go true this stress as I am
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Replies (0)SM
Storm M
1 reviews | Active since Jan 2020
5 Feb 2026, 04:29
Professional, friendly, and Efficient Service
The service at the Car Care Clinic branch in Somerset West was excellent. I went in to have my aircon regassed, and the team was incredibly helpful and efficient. They explained that there was too much pressure in the aircon pipes and took the time to carefully relieve the pressure and test everything to make sure the pipes were in good condition. All the staff were friendly, hands-on, and genuinely helpful throughout the process.
Helpful (0)
|Replies (0)SM
Storm M
1 reviews | Active since Jan 2020
5 Feb 2026, 04:29
Professional, friendly, and Efficient Service
The service at the Car Care Clinic branch in Somerset West was excellent. I went in to have my aircon regassed, and the team was incredibly helpful and efficient. They explained that there was too much pressure in the aircon pipes and took the time to carefully relieve the pressure and test everything to make sure the pipes were in good condition. All the staff were friendly, hands-on, and genuinely helpful throughout the process.
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Replies (0)