Active since May 2016
Dec 2025 Kia picanto was booked for a major service. two days before the booking the car didnt start. put it on a flat bed and booked in. a week later I was told theres no compression and that the piston rings had to be replaced. Received the car on 3 January 2026 and drove it in for 1000km, a day before the booked oil change, the car again didnt want to start. a new timing chain was fitted and a week later the car leaked oil. this time the crank seal was the reason. In all of my correspondence I had to follow up. I never heard from them unless I had to pay. the reception is useless, You have to call 8 times before they answer but when you are physically there, reception does nothing. The only reason I still go back is because the work is under warranty. Customer service is non-existent. Workmanship is really bad. The franchise owners waltz in and out of the place and wouldn't give me a courtesy call to apologize for the bad service. Don't fall for the "cheap" ads, they will nail you on other things. They gave me a quote on brakes after doing a 70 point check for R14K for a car with drums and two front discs, My mercedes cost less than half to replace all four discs and pads. they're a *******!
Trying to cash out my forex from my travelcard. No branches open because of covid-19. Nedbank money app is useless!!! Don't be fooled by the "buy" or "sell" tabs, they dont work! Call centre says that it takes 3 working days to process and can't give me the rate of the day I applied. The customer continously lose money. We live in an era where tech should make things easier on the customer but the customers is forced (by the bank) to take the long route and lose money in the process. The worst place to bank at!
I arranged for forex - get to the bank and nobody can help me. people are sick and on annual leave. In the same breath I am told that someone will be there tomorrow. They offer call branches in the Helderberg area " i'm sorry sir nobody has forex" it is more a case of nobody is working. Tamsyn calls tygervalley and they have but I was and am not prepared to go there because I arranged it with the somerset mall branch. She informs me that she will contact stellenbosch branch and let me know and its 3 hours later- no contact. tried to call both branches, get through to the call centre - they inform me that the phones are just ringing at the said branches. in this time the rand/pound has fluctuated almost 80c and I was prepared to not ask for a better rate if they had accommodated me this morning. I find the level of service disgusting! I have to beg you to spend my money with YOU! so even if you bank with nedbank, go to standard bank if you want a better forex experience and a better rate on your travel card.
It disgusts me that I have to pay R5000 per month and when we really need the medical aid we have to wait because they cannot tell the patient why the specialist cannot get the auth to do the procedure. we've been waiting almost two months. Clearly they cannot tell the specialist either because they do not know why they cannot get the auth. So they phone almost daily but they still don't know why they cannot get authorization. Time to leave and get other medical aid, I am sure there are companies who are more competent than Discovery.
A serious bunch of unprofessional people. No empathy, no after sales service. We had our equipment moved to our new property...it was done on 2 May. Received an invoice on 8 may, including an overdue account notice at 3am on 9 may at 8pm on 9 May we had no internet. On 27 March I asked for discount on the on the R950 fee, due to various reasons and nobody responded. today you tell me that it is SOP to ask such a fee. no wonder people leave this company. thieves that is all you are.
We purchased a property on 28 January 2018, bond approved on 5 Feb. Please note that there were no conditions in the contract. on 5 Feb I let the agent know that our bond is approved, later the day she informs me that the seller can only vacate on 1 May. STBB used a whatsapp to "incriminate" us and says that we agreed on 1 May occupation. The property had to transfer in our names on 29 March 2019. We are almost 30K out of pocket and STBB Somerset west informs us that they will register once the owner indicates he is ready to move out...so this could be any time, day, month. they deliberately delay transfers even though the law says that a transfer my not be delayed(according to their director). Please if you have a choice do not use this firm. if the seller insists do not buy the property. STBB does not take the buyers interests into consideration. We have appointed an attorney and this is going to be fun. they will ultimately lose two clients with their "client" having to pay our cost. These people are governed by law but they use it how they want to. Also read your contract and have an attorney look at it before signing. STBB will never see our business again because of the lack of accountability, unethical practices and deliberate delays to keep their "client" happy.
We are now having to rent a place dor 30 days because Golden homes western cape did not inform us prior to signing the contract that the seller has tenants in another house. She did not fill in dates nor did she fill it in as a condition. we found out a week later, after our bond was approved. See has kept quiet throughout the whole ordeal...seemingly missing after the massive F-Up! if you can help it, don't work with them-they lie, try to strangle money from you and then cost you more money!
Liars, clients are treated differently, deliberately withholds transfer to suit sellers, unethical standards
My post about nedbank and Keveko was not defamitory and no bad language was used. I wonder why you are not taking responsibility for the company you have appointed? Keep passing the buck Nedbank, keep passing the buck.
So after Mr Nicolas Govender (resolutions manager from nedbank) offered to assist me, he made an about turn and said that it is my duty to speak to Keveko about their employees. He wants evidence of everything but clearly is not planning to do anything with it. He also claims that the agent at keveko is not a nedbank employee however keveko was apoointed by nedbank. As i said, you are not dealing with someone stupid enough to believe that you were not trying to rob me and my family of our futures. Please have someone contact me that is not patronising and trying to pass the buck.
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