CS
Car Service City Fairview
Unclaimed Business
CS
Car Service City Fairview
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJL
Jesse L
1 reviews | Active since Jan 2020
17 Nov 2024, 05:46
Pathetic service
This place is ************** to woman. Had my vehicle service here with absolutely nothing wrong with my car. My car started making a strange sound only when it was hot, I took my vehicle back explain to the guy and told them you can only hear it when the car is hot. They kept my vehicle the whole day to be told they can't hear the noise and my car is fine and made me feel like a dumb woman. I fetched my vehicle and again it made the noise. I took my car the next day to a different place for a second opinion. To which the gentleman contacted car service city to tell them there is something wrong with my car. They then wanted to now fix my car, why cause another man told you? They told me to bring the car back the Saturday. On my way back to my office with my colleague, I turned into a street and my car cut out and lost control over my steering. Thankfully there where no vehicles in the road parked in the parkings as I would of taken them out. Phone these people to come fetch my car and fix it. They collected my car and had a look at it eventually properly to be told my water pipe has burst and going to cost me R3000 to fix. I am beyond mad at this as remember there was nothing wrong with my car the day before when I took it in and they brushed me off like a stupid female and sent me on my way telling me it is fine to drive. I could have blown my car up if I did not get a second opinion. I was told my car will be ready Monday as they must order the parts. Saturday I spoke to the so called manager at the branch who told me my car was fine to drive to raise my concern about shoving me away like a stupid female. To be told your car is fixed but can only get it Monday cause the branch where my car is, is closed! They have made me sit the whole weekend without a vehicle when if they had actually checked my vehicle like I told them to I wouldn't have sat the whole weekend with a car. This "manager" said he would find out about my car and get back to me. Needless to say he never phoned back. I will not leave this alone as I feel how they treat me as a woman who knows nothing about vehicles, shoved me away the first time I went back to them. And the fact that the manager felt he did not need to contact me back on Saturday, this I will not leave. Ladies DO NOT use this place. They think we are stupid and have no idea about the vehicles we drive every day.
Helpful (0)
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Jesse L
1 reviews | Active since Jan 2020
17 Nov 2024, 05:46
Pathetic service
This place is ************** to woman. Had my vehicle service here with absolutely nothing wrong with my car. My car started making a strange sound only when it was hot, I took my vehicle back explain to the guy and told them you can only hear it when the car is hot. They kept my vehicle the whole day to be told they can't hear the noise and my car is fine and made me feel like a dumb woman. I fetched my vehicle and again it made the noise. I took my car the next day to a different place for a second opinion. To which the gentleman contacted car service city to tell them there is something wrong with my car. They then wanted to now fix my car, why cause another man told you? They told me to bring the car back the Saturday. On my way back to my office with my colleague, I turned into a street and my car cut out and lost control over my steering. Thankfully there where no vehicles in the road parked in the parkings as I would of taken them out. Phone these people to come fetch my car and fix it. They collected my car and had a look at it eventually properly to be told my water pipe has burst and going to cost me R3000 to fix. I am beyond mad at this as remember there was nothing wrong with my car the day before when I took it in and they brushed me off like a stupid female and sent me on my way telling me it is fine to drive. I could have blown my car up if I did not get a second opinion. I was told my car will be ready Monday as they must order the parts. Saturday I spoke to the so called manager at the branch who told me my car was fine to drive to raise my concern about shoving me away like a stupid female. To be told your car is fixed but can only get it Monday cause the branch where my car is, is closed! They have made me sit the whole weekend without a vehicle when if they had actually checked my vehicle like I told them to I wouldn't have sat the whole weekend with a car. This "manager" said he would find out about my car and get back to me. Needless to say he never phoned back. I will not leave this alone as I feel how they treat me as a woman who knows nothing about vehicles, shoved me away the first time I went back to them. And the fact that the manager felt he did not need to contact me back on Saturday, this I will not leave. Ladies DO NOT use this place. They think we are stupid and have no idea about the vehicles we drive every day.
0
Replies (0)CT
Charné Taylor
1 reviews | Active since Jan 2020
30 Jan 2023, 13:30
Would recommend to anyone
Love bringing our vehicle here. After terrible experiences with other car service centres, I have come to know that these guys go out their way to ensure the customer is happy and sorted. Staff are friendly and very helpful as well. A big thing for me is communication, and they keep in touch at all times. Even their head office when I was stuck in a bind over Christmas, helped me with an urgent issue. I really would recommend them to anyone.
Helpful (0)
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Charné Taylor
1 reviews | Active since Jan 2020
30 Jan 2023, 13:30
Would recommend to anyone
Love bringing our vehicle here. After terrible experiences with other car service centres, I have come to know that these guys go out their way to ensure the customer is happy and sorted. Staff are friendly and very helpful as well. A big thing for me is communication, and they keep in touch at all times. Even their head office when I was stuck in a bind over Christmas, helped me with an urgent issue. I really would recommend them to anyone.
0
Replies (0)HC
Harold C
1 reviews | Active since Jan 2020
9 Apr 2021, 18:21
Poor workmanship
I took my vehicle for a service at Car Service City at Fairview in Gqeberha. They gave me a list of things that I need to attend to. So we arranged with them to do it for me. One of the things that needed to be attended to was the seal on my fuel tank because it was leaking. A day after they replaced my seal, my tank started leaking petrol. Trying to get hold of them after hours, I couldn't get hold of any of them. On Saturday I phoned the North End branch and I got hold of the manager and he assisted me. This happened over Easter weekend. He took the tank off and informed me that the outlet on the pump is broken and needed to be replaced. He tried his best to get one, but couldn't due to it being easter. On Tuesday he phoned to say they got a new one and they are going to charge me only for the pump. Now its costing me more then expected. Fairview wants to offer only a 10% discount or a R500 discount. I lost about a half tank petrol and had no vehicle for the weekend. They could've prevented the problem if they phoned me to say they think the pump could be the problem and not the seal. I won't recommend them to anyone.
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Harold C
1 reviews | Active since Jan 2020
9 Apr 2021, 18:21
Poor workmanship
I took my vehicle for a service at Car Service City at Fairview in Gqeberha. They gave me a list of things that I need to attend to. So we arranged with them to do it for me. One of the things that needed to be attended to was the seal on my fuel tank because it was leaking. A day after they replaced my seal, my tank started leaking petrol. Trying to get hold of them after hours, I couldn't get hold of any of them. On Saturday I phoned the North End branch and I got hold of the manager and he assisted me. This happened over Easter weekend. He took the tank off and informed me that the outlet on the pump is broken and needed to be replaced. He tried his best to get one, but couldn't due to it being easter. On Tuesday he phoned to say they got a new one and they are going to charge me only for the pump. Now its costing me more then expected. Fairview wants to offer only a 10% discount or a R500 discount. I lost about a half tank petrol and had no vehicle for the weekend. They could've prevented the problem if they phoned me to say they think the pump could be the problem and not the seal. I won't recommend them to anyone.
0
Replies (0)MI
Mark I
1 reviews | Active since Jan 2020
9 Feb 2021, 07:16
Car Service City - Fairview Customer Service Experience
One of the worst service repair centres I have ever seen. Does not listen to the customer at all. Only wants to squeeze money from the customer before an attempt will be made to listen and help with the problem. Employees/Owner have zero customer service etiquette and threatening their customers. Total disregard of how a business should operate. 0 Value for your money, Stay away.
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Mark I
1 reviews | Active since Jan 2020
9 Feb 2021, 07:16
Car Service City - Fairview Customer Service Experience
One of the worst service repair centres I have ever seen. Does not listen to the customer at all. Only wants to squeeze money from the customer before an attempt will be made to listen and help with the problem. Employees/Owner have zero customer service etiquette and threatening their customers. Total disregard of how a business should operate. 0 Value for your money, Stay away.
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Replies (0)