CHANGECARS
Verified Business
AI Review Summary
Based on recent customer reviews, CHANGECARS is overwhelmingly praised as a trusted consumer advocate in South Africa's automotive industry. Customers consistently highlight CEO Michael's swift, personal intervention in resolving disputes with insurers, manufacturers and dealerships, often achieving results within hours or a single day. Reviewers value his genuine, selfless approach, noting he charges nothing for his assistance. The informative podcasts and website are also commended for educating consumers on their rights, while the tailored, unbiased advice earns deep loyalty and trust.
Performance(last 12 months):
TrustIndex
0
Â
Ranking
#44
in Automotive
Avg Reply
5h 31m
Â
NPS Score
100
Recommended: Very Likely
Review Distribution
4.8|20 Reviews
Jun '25 - May '26
5(94.1%)
4(0%)
3(0%)
2(0%)
1(5.9%)
5(94.1%)
4(0%)
3(0%)
2(0%)
1(5.9%)
Frequently Asked Questions About CHANGECARS
Based on recent customer reviews, CHANGECARS is overwhelmingly praised as a trusted consumer advocate in South Africa's automotive industry. Customers consistently highlight CEO Michael's swift, personal intervention in resolving disputes with insurers, manufacturers and dealerships, often achieving results within hours or a single day. Reviewers value his genuine, selfless approach, noting he charges nothing for his assistance. The informative podcasts and website are also commended for educating consumers on their rights, while the tailored, unbiased advice earns deep loyalty and trust.
CHANGECARS has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked CHANGECARS across 45 total reviews. How is the TrustIndex calculated? â
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAB
Angela B
1 reviews | Active since Jan 2020
23 Feb 2026, 16:34
CHANGECARS Best service ever! They do what they promise
If I could give CHANGECARS a million stars đ I would! I have never experienced the response, service or results that I received from CHANGECARS today. I had a 2 month ongoing insurance issue with Miway and got Michael from CHANGECARS got involved this morning. He said he would assist and that I would get results early this week. But before the end of business today, in one day, CHANGECARS was able to make the right contact with Miway and my claim has been settled. This is a company that does what it says! Best experience ever. Thank you Mike and the CHANGECARS team. Also a thank you to Miway for resolving my claim today.
Helpful (0)
|Replies (0)AB
Angela B
1 reviews | Active since Jan 2020
23 Feb 2026, 16:34
CHANGECARS Best service ever! They do what they promise
If I could give CHANGECARS a million stars đ I would! I have never experienced the response, service or results that I received from CHANGECARS today. I had a 2 month ongoing insurance issue with Miway and got Michael from CHANGECARS got involved this morning. He said he would assist and that I would get results early this week. But before the end of business today, in one day, CHANGECARS was able to make the right contact with Miway and my claim has been settled. This is a company that does what it says! Best experience ever. Thank you Mike and the CHANGECARS team. Also a thank you to Miway for resolving my claim today.
0
Replies (0)DR
Deston R
1 reviews | Active since Jan 2020
19 Feb 2026, 17:55
Quite literally the best in the business!!
To be honest, 5 stars is not enough to rate Michael from ChangeCars! I've had the chance to chat to Michael a few times, and he has always been generous with his time and willing to share his knowledge when it comes to buying used cars. I reached out to Michael earlier today to share frustration I experienced buying a used car from Weelee. I explained that I had to resort to taking legal action to get a refund on the car, yet still no reply was forth coming from Weelee... A short 2 hours later and my phone started hopping as it seemed like everyone in Weelee was trying to reach me to wrong this right, and I was given assurances that I would be refunded in the morning. In a world where the consumer so often gets bul**** by big dealerships, it is so refreshing to know that there is someone in the industry that you can turn to, and who is willing to lend a helping hand, no matter how big or small the problem. Thank you, Michael!
Helpful (0)
|Replies (0)DR
Deston R
1 reviews | Active since Jan 2020
19 Feb 2026, 17:55
Quite literally the best in the business!!
To be honest, 5 stars is not enough to rate Michael from ChangeCars! I've had the chance to chat to Michael a few times, and he has always been generous with his time and willing to share his knowledge when it comes to buying used cars. I reached out to Michael earlier today to share frustration I experienced buying a used car from Weelee. I explained that I had to resort to taking legal action to get a refund on the car, yet still no reply was forth coming from Weelee... A short 2 hours later and my phone started hopping as it seemed like everyone in Weelee was trying to reach me to wrong this right, and I was given assurances that I would be refunded in the morning. In a world where the consumer so often gets bul**** by big dealerships, it is so refreshing to know that there is someone in the industry that you can turn to, and who is willing to lend a helping hand, no matter how big or small the problem. Thank you, Michael!
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Replies (0)MJ
Melisha J
1 reviews | Active since Jan 2020
9 Feb 2026, 06:11
Helped me even though they had no obligation to.
Wow. I am absolutely blown away. Mike from ChangeCars was so amazing for helping to assist me. He rep**** so quickly and pointed me in the right direction with my cars service. I was expecting a business auto reply and instead got a lovely voice message. Thank you so so much Mike. I owe you one.
Helpful (0)
|Replies (0)MJ
Melisha J
1 reviews | Active since Jan 2020
9 Feb 2026, 06:11
Helped me even though they had no obligation to.
Wow. I am absolutely blown away. Mike from ChangeCars was so amazing for helping to assist me. He rep**** so quickly and pointed me in the right direction with my cars service. I was expecting a business auto reply and instead got a lovely voice message. Thank you so so much Mike. I owe you one.
0
Replies (0)MJ
Melisha J
1 reviews | Active since Jan 2020
9 Feb 2026, 06:09
Helped me even though they have no obligation to.
Wow. I am absolutely blown away. Mike from ChangeCars was so amazing for helping to assist me. He rep**** so quickly and pointed me in the right direction with my cars service. I was expecting a business auto reply and instead got a lovely voice message. Thank you so so much Mike. I owe you one.
Helpful (0)
|Replies (0)MJ
Melisha J
1 reviews | Active since Jan 2020
9 Feb 2026, 06:09
Helped me even though they have no obligation to.
Wow. I am absolutely blown away. Mike from ChangeCars was so amazing for helping to assist me. He rep**** so quickly and pointed me in the right direction with my cars service. I was expecting a business auto reply and instead got a lovely voice message. Thank you so so much Mike. I owe you one.
0
Replies (0)SM
Shaun M
1 reviews | Active since Jan 2020
31 Jan 2026, 04:56
Changecars are EXCELLENT!
Such a pleasure to receive a call from the CEO, Michael to assist me with my problem for a refund from #Haval Vredenburg. Changecars has made all the difference to assist consumers help resolve industry problems. Thank you guys for your very informative podcast, it makes all the difference to educate consumers on their rights.
Helpful (0)
|Replies (0)SM
Shaun M
1 reviews | Active since Jan 2020
31 Jan 2026, 04:56
Changecars are EXCELLENT!
Such a pleasure to receive a call from the CEO, Michael to assist me with my problem for a refund from #Haval Vredenburg. Changecars has made all the difference to assist consumers help resolve industry problems. Thank you guys for your very informative podcast, it makes all the difference to educate consumers on their rights.
0
Replies (0)kN
kubashini N
1 reviews | Active since Jan 2020
5 Jan 2026, 13:13
Gem of a human â¨ď¸ #Changecars #Changinglives
Michael is more than just Changecars đhes an advocate for integrity and change đ Big brand CEOs and those who think theyre top dogs need a lesson from this amazing human being, he needs to share a couple of pages from his books of values. Ive seen a few of the tiktok videos and its evident that Mike is very knowledgeable about cars and the industry in general. I reached out to him with an issue I have with my vehicle and he immediately emailed the relevant people at VW. I unfortunately did not get the outcome I hoped for but Michael's swift response is what I commend. I have had a huge lesson in customer service, big brands are flashy names and nothing more. VW extended warranties are daylight *******. They do not honor their warranties, and look for every and any reason not to pay. I was told by Amanda from VW not to cancel the remainder of my useless warranty in the event that something else should happen. Imagine, they havent paid for the current issue and if this is anything to go by, theyll certainly not pay for any other issue. My hard earned money which ive wasted on a brand that 20 years ago would have never done this to its loyal customers. South Africa is going sideways, and its all about money and where a quick buck can be made or saved. Michael did not ask me for a cent, and this is how i know his genuineness is unmatched. Hes getting nothing out of helping anyone. Hes one of those rare people who does what he does because its the right thing to do. There's not enough stars â¨ď¸ for people with his character. Hes gone out of his way, using his time and resources to help all of us. Thank you Michael for selflessly assisting and being such a huge asset to the people of South Africa.
Helpful (0)
|Replies (0)kN
kubashini N
1 reviews | Active since Jan 2020
5 Jan 2026, 13:13
Gem of a human â¨ď¸ #Changecars #Changinglives
Michael is more than just Changecars đhes an advocate for integrity and change đ Big brand CEOs and those who think theyre top dogs need a lesson from this amazing human being, he needs to share a couple of pages from his books of values. Ive seen a few of the tiktok videos and its evident that Mike is very knowledgeable about cars and the industry in general. I reached out to him with an issue I have with my vehicle and he immediately emailed the relevant people at VW. I unfortunately did not get the outcome I hoped for but Michael's swift response is what I commend. I have had a huge lesson in customer service, big brands are flashy names and nothing more. VW extended warranties are daylight *******. They do not honor their warranties, and look for every and any reason not to pay. I was told by Amanda from VW not to cancel the remainder of my useless warranty in the event that something else should happen. Imagine, they havent paid for the current issue and if this is anything to go by, theyll certainly not pay for any other issue. My hard earned money which ive wasted on a brand that 20 years ago would have never done this to its loyal customers. South Africa is going sideways, and its all about money and where a quick buck can be made or saved. Michael did not ask me for a cent, and this is how i know his genuineness is unmatched. Hes getting nothing out of helping anyone. Hes one of those rare people who does what he does because its the right thing to do. There's not enough stars â¨ď¸ for people with his character. Hes gone out of his way, using his time and resources to help all of us. Thank you Michael for selflessly assisting and being such a huge asset to the people of South Africa.
0
Replies (0)SG
Safira G
1 reviews | Active since Jan 2020
5 Jan 2026, 07:11
I WISH I COULD GIVE A TEN STAR RATING!!
CHANGECARS is restoring humanity to the car industry Within two days of reaching out to Michael from CHANGECARS, there was a decisive shift in an issue that has plagued my family for almost a year. For the first time, we saw real, measurable progressânot promises, not delays, not scripted responses, but action. Michael did not hesitate. He immediately took the time to listen in detail to our entire story, reviewed the full timeline of events, assessed the vehicle defects, and identified exactly where the system had failed us. He understood the legal framework, the Consumer Protection Act, andâmost importantlyâthe human cost of what we had been put through. He challenged the right people, escalated the matter with precision, and app**** pressure where it actually mattered. Where we had been ignored, he demanded responses. Where accountability was avoided, he forced it. Where corporate entities had hidden behind procedures and silence, Michael cut through the noise and brought urgency back into the conversation. He did all of this selflessly. He asked for nothing. No fees. No favours. No recognition. Just justice. At every step, Michael kept us informed, reassured us, and made sure we understood what was happening and why. For the first time in nearly a year, we were not left guessing, waiting, or fearing retaliation. We were supported, protected, and advocated for. To explain our situation for anyone reading this: We purchased a vehicle that proved to be defective and unsafe. Despite numerous attempts to resolve the issue through the dealership, the manufacturer, and the finance institutionâwhile clearly invoking our rights under the Consumer Protection Actâwe were repeatedly dismissed and delayed. Our family was left driving a vehicle that posed a real safety risk, while being treated as though our lives and concerns were expendable. Michael changed that. His intervention restored dignity to a process that had stripped us of it. His professionalism, empathy, and relentless follow-through made me feel human again in an industry that had completely dehumanised us. I deeply regret not reaching out to him sooner. If you are reading this and you are: - Driving a defective or unsafe vehicle - â Being ignored or stonewalled by a dealership or manufacturer - â Overwhelmed by legal jargon and corporate power - â Fighting alone while your familyâs safety is at risk Please reach out to Michael. Contact: 083 377 5432 Find CHANGECARS on Facebook and Instagram He responds swiftly, professionally, and with genuine care. I still cannot believe that after over a year of stress, fear, and emotional exhaustion, we are finally seeing accountability and movement. I cannot be more grateful. I gave Michael my full permission to share my story to ALL his channel and every circumstance surrounding our case, so that it may serve as hope for other South African consumers who are suffering in silence. In our darkest moments, Michael did what no one else could for my family. CHANGECARS is changing the car industry as we speak. If you want safety, integrity, and humanity, this is the place to turn. Thank you, Michaelâyour work matters more than you know.
Helpful (0)
|Replies (0)SG
Safira G
1 reviews | Active since Jan 2020
5 Jan 2026, 07:11
I WISH I COULD GIVE A TEN STAR RATING!!
CHANGECARS is restoring humanity to the car industry Within two days of reaching out to Michael from CHANGECARS, there was a decisive shift in an issue that has plagued my family for almost a year. For the first time, we saw real, measurable progressânot promises, not delays, not scripted responses, but action. Michael did not hesitate. He immediately took the time to listen in detail to our entire story, reviewed the full timeline of events, assessed the vehicle defects, and identified exactly where the system had failed us. He understood the legal framework, the Consumer Protection Act, andâmost importantlyâthe human cost of what we had been put through. He challenged the right people, escalated the matter with precision, and app**** pressure where it actually mattered. Where we had been ignored, he demanded responses. Where accountability was avoided, he forced it. Where corporate entities had hidden behind procedures and silence, Michael cut through the noise and brought urgency back into the conversation. He did all of this selflessly. He asked for nothing. No fees. No favours. No recognition. Just justice. At every step, Michael kept us informed, reassured us, and made sure we understood what was happening and why. For the first time in nearly a year, we were not left guessing, waiting, or fearing retaliation. We were supported, protected, and advocated for. To explain our situation for anyone reading this: We purchased a vehicle that proved to be defective and unsafe. Despite numerous attempts to resolve the issue through the dealership, the manufacturer, and the finance institutionâwhile clearly invoking our rights under the Consumer Protection Actâwe were repeatedly dismissed and delayed. Our family was left driving a vehicle that posed a real safety risk, while being treated as though our lives and concerns were expendable. Michael changed that. His intervention restored dignity to a process that had stripped us of it. His professionalism, empathy, and relentless follow-through made me feel human again in an industry that had completely dehumanised us. I deeply regret not reaching out to him sooner. If you are reading this and you are: - Driving a defective or unsafe vehicle - â Being ignored or stonewalled by a dealership or manufacturer - â Overwhelmed by legal jargon and corporate power - â Fighting alone while your familyâs safety is at risk Please reach out to Michael. Contact: 083 377 5432 Find CHANGECARS on Facebook and Instagram He responds swiftly, professionally, and with genuine care. I still cannot believe that after over a year of stress, fear, and emotional exhaustion, we are finally seeing accountability and movement. I cannot be more grateful. I gave Michael my full permission to share my story to ALL his channel and every circumstance surrounding our case, so that it may serve as hope for other South African consumers who are suffering in silence. In our darkest moments, Michael did what no one else could for my family. CHANGECARS is changing the car industry as we speak. If you want safety, integrity, and humanity, this is the place to turn. Thank you, Michaelâyour work matters more than you know.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Jan 2026, 11:14
Excellent website
Your website is not only highly useful, but it also prioritizes customer-friendliness in its design and navigation. The layout is intuitive, making it easy for visitors to find the information they need quickly. Additionally, the resources and tools provided enhance the user experience, allowing customers to engage with your content effortlessly and efficiently.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Jan 2026, 11:14
Excellent website
Your website is not only highly useful, but it also prioritizes customer-friendliness in its design and navigation. The layout is intuitive, making it easy for visitors to find the information they need quickly. Additionally, the resources and tools provided enhance the user experience, allowing customers to engage with your content effortlessly and efficiently.
0
Replies (0)