CS
citywide security
Unclaimed Business
CS
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJL
Joshua L
1 reviews | Active since Jan 2020
24 Oct 2023, 11:46
****
Worked for city wide, they only care about looking good for their clients, the armed response officers can't protect you from a theif hurting you or holding a weapon against you, as they don't even use real guns, pepper bullets and half of the bullets dont even work and are duds as you will see where the firing pin hit the ignition and dirt on the casing or expired due to aging. If someone breaks into your house 5 min later after citywide arrives he's just going to stand there and wait another 30 min for saps or Atlas or someone else with a real weapon to arrive by that time you dead and your TV is gone. I complained about this so they decided to terminate my contract, after being very good to me, I don't have a problem with management or anyone, just the company in whole probably more upper CEO who just cares about the money, won't mention names. Very poor service as they never get any training either and more than half never pass their shooting practice so even if they do have guns they will end up shooting themselves first. ***********. But for public reasons like a drunk guy or something then sure they can remove them from the area that's all they good for.
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Joshua L
1 reviews | Active since Jan 2020
24 Oct 2023, 11:46
****
Worked for city wide, they only care about looking good for their clients, the armed response officers can't protect you from a theif hurting you or holding a weapon against you, as they don't even use real guns, pepper bullets and half of the bullets dont even work and are duds as you will see where the firing pin hit the ignition and dirt on the casing or expired due to aging. If someone breaks into your house 5 min later after citywide arrives he's just going to stand there and wait another 30 min for saps or Atlas or someone else with a real weapon to arrive by that time you dead and your TV is gone. I complained about this so they decided to terminate my contract, after being very good to me, I don't have a problem with management or anyone, just the company in whole probably more upper CEO who just cares about the money, won't mention names. Very poor service as they never get any training either and more than half never pass their shooting practice so even if they do have guns they will end up shooting themselves first. ***********. But for public reasons like a drunk guy or something then sure they can remove them from the area that's all they good for.
0
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LO
Leon O
1 reviews | Active since Jan 2020
31 Aug 2022, 11:27
Poor service
After being with the company for several years, I had an attempted break-in. I contacted them, and asked that a salesperson or technician come see me regarding some upgrades. Eventually two response officers were sent to see me. I requested some info from them, which they could not give, and said that their technical guy would contact me. More than a week later nothing. I then called in asking to speak to a technician, and he then told me that I would hear from him after he spoke to the response officers that saw me. More than a week later... No joy. I called again, asking to speak to someone in management, and was directed to a P.A. She finally got someone to call me, but still not resolved. Extremely disappointed. As the saying goes, " you can't complain about the service, if there is none!" Here's hoping......
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Leon O
1 reviews | Active since Jan 2020
31 Aug 2022, 11:27
Poor service
After being with the company for several years, I had an attempted break-in. I contacted them, and asked that a salesperson or technician come see me regarding some upgrades. Eventually two response officers were sent to see me. I requested some info from them, which they could not give, and said that their technical guy would contact me. More than a week later nothing. I then called in asking to speak to a technician, and he then told me that I would hear from him after he spoke to the response officers that saw me. More than a week later... No joy. I called again, asking to speak to someone in management, and was directed to a P.A. She finally got someone to call me, but still not resolved. Extremely disappointed. As the saying goes, " you can't complain about the service, if there is none!" Here's hoping......
0
Replies (0)CI
Colin I
1 reviews | Active since Jan 2020
19 Oct 2021, 08:38
Citywide - excellent service.
Recently I have approached Andre Botha from Citywide Security and armed response for a quote on monitoring the alarm at my house. The quote was given verbally, very reasonable, and arrangements were made to confirm this per contract. Andre arrived on time, explained the details of the contract to me, confirmed that Citywide cancels my contract with the current service provider and explained about radio removal etc. His attitude was positive towards his employer, he was friendly and eager to assist. After this procedure Citywide contacted me to arrange for the installation of the radio, and again the tech, Damien was punctual, friendly, yet professional, and job was done and alarm tested with no wasted motions. I would like to commend both Andre and Damien for their service and Citywide as a company for the prompt service. We need this kind of service in our country. Thank you very much.
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Colin I
1 reviews | Active since Jan 2020
19 Oct 2021, 08:38
Citywide - excellent service.
Recently I have approached Andre Botha from Citywide Security and armed response for a quote on monitoring the alarm at my house. The quote was given verbally, very reasonable, and arrangements were made to confirm this per contract. Andre arrived on time, explained the details of the contract to me, confirmed that Citywide cancels my contract with the current service provider and explained about radio removal etc. His attitude was positive towards his employer, he was friendly and eager to assist. After this procedure Citywide contacted me to arrange for the installation of the radio, and again the tech, Damien was punctual, friendly, yet professional, and job was done and alarm tested with no wasted motions. I would like to commend both Andre and Damien for their service and Citywide as a company for the prompt service. We need this kind of service in our country. Thank you very much.
0
Replies (0)DS
DIVAN S
1 reviews | Active since Jan 2020
23 Jun 2020, 21:25
follow this for a follow up
i am shortly going to share a story that shocked me to my core. now i know why they lost their spar contract. they will lose this one too... and this will definitely go to the papers..... i guarantee it! the police and a attorney are already involved.
Helpful (0)
|Replies (0)DS
DIVAN S
1 reviews | Active since Jan 2020
23 Jun 2020, 21:25
follow this for a follow up
i am shortly going to share a story that shocked me to my core. now i know why they lost their spar contract. they will lose this one too... and this will definitely go to the papers..... i guarantee it! the police and a attorney are already involved.
0
Replies (0)