Courierit
Verified Business
|3.9|460 Reviews (last 12 months)|Responds in 39h 18m
Courierit
Verified Business
|3.9
460 Reviews (last 12 months)
Responds in 39h 18m
Scores reflect the Overall AI Score for each category
Courierit
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Courierit shows a sharply polarised experience. Customers consistently praise individual call centre agents like Letters Novela, Thuli Motshoeneng, Lesego Makete and Caroline for going above and beyond, while simultaneously criticising the broader operation for failed deliveries, unanswered phones, and silent tracking. The brand's reputation hinges heavily on a small group of standout consultants rescuing otherwise broken delivery journeys.
Replied to 79% of negative reviews
Reply time on negative reviews: 116h 28m
TrustIndex
7.4
Ranking
#6
in Couriers & Delivery
Reply Time
39h 18m
NPS Score
-22
Recommended: Unlikely
Replied to 79% of negative reviews
Reply time on negative reviews: 116h 28m
Sep '25 - Aug '26
Based on recent customer reviews, Courierit shows a sharply polarised experience. Customers consistently praise individual call centre agents like Letters Novela, Thuli Motshoeneng, Lesego Makete and Caroline for going above and beyond, while simultaneously criticising the broader operation for failed deliveries, unanswered phones, and silent tracking. The brand's reputation hinges heavily on a small group of standout consultants rescuing otherwise broken delivery journeys.
Courierit's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named agents including Letters Novela, Thuli Motshoeneng, Lesego Makete, Caroline and Treasure Mpande receive repeated, glowing recognition for ownership, follow-up, empathy and resolving escalations quickly. When customers reach a competent agent, the experience transforms dramatically.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Lesego Makete delivered excellent service and followed up the next day after I had an issue with my parcel. I fly to the US tomorrow, she was able to get my parcel to me quickly and followed up regularly.
1 reviews | Active since May 2026
Lesego Makete delivered excellent service and followed up the next day after I had an issue with my parcel. I fly to the US tomorrow, she was able to get my parcel to me quickly and followed up regularly.
1 reviews | Active since May 2026
Although the delivery was delayed I had an amazing experience with Thuli Motshoeneng. She really helped me in the best way that she could, constantly calling back to check up on my requests!
1 reviews | Active since May 2026
Although the delivery was delayed I had an amazing experience with Thuli Motshoeneng. She really helped me in the best way that she could, constantly calling back to check up on my requests!
1 reviews | Active since Sept 2020
CourierIT have great customer service. There were unforeseen delays with my initial delivery, and I was worried that my package might go missing. I reached out to the company and spoke to Lesego Mekete, who took the time to listen to my concerns, make all the necessary follow-ups to investigate what had happened, and keep me updated through regular phone calls. Safe to say I received my package early the next day, and Lesego still called afterwards to confirm that the handover had taken place and that everything was in order. Excellent customer care throughout the process. She truly lived up to her mantra that “one happy customer is worth 2,000.”
1 reviews | Active since Sept 2020
CourierIT have great customer service. There were unforeseen delays with my initial delivery, and I was worried that my package might go missing. I reached out to the company and spoke to Lesego Mekete, who took the time to listen to my concerns, make all the necessary follow-ups to investigate what had happened, and keep me updated through regular phone calls. Safe to say I received my package early the next day, and Lesego still called afterwards to confirm that the handover had taken place and that everything was in order. Excellent customer care throughout the process. She truly lived up to her mantra that “one happy customer is worth 2,000.”
1 reviews | Active since May 2026
After repeated delays with my delivery and the driver failing to contact me, I called customer care many times without help. Then Treasure stepped in and assisted me professionally. He kept communicating and updating me every step of the way until I finally received my parcel today. I was truly impressed by his dedication and support.
1 reviews | Active since May 2026
After repeated delays with my delivery and the driver failing to contact me, I called customer care many times without help. Then Treasure stepped in and assisted me professionally. He kept communicating and updating me every step of the way until I finally received my parcel today. I was truly impressed by his dedication and support.
1 reviews | Active since May 2022
Most friendly and helpfull after my parcel got lost somehow. Thanks to Khanye Setoata , who handle everything on a professional and with extraordinary care , with this I will give them Gold on Customer Care (Satisfaction)
1 reviews | Active since May 2022
Most friendly and helpfull after my parcel got lost somehow. Thanks to Khanye Setoata , who handle everything on a professional and with extraordinary care , with this I will give them Gold on Customer Care (Satisfaction)
1 reviews | Active since May 2026
I had a pleasure of being assisted by Letters Novela, and I'm truly grateful for his outstanding support. My order was stuck and I was quite concerned but Letters stepped in and handled everything with professional and care until I received my parcel
1 reviews | Active since May 2026
I had a pleasure of being assisted by Letters Novela, and I'm truly grateful for his outstanding support. My order was stuck and I was quite concerned but Letters stepped in and handled everything with professional and care until I received my parcel
The most common complaint about Courierit, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Repeated failed delivery attempts, parcels sitting in depots for days or weeks, and 'out for delivery' messages with no actual delivery dominate negative feedback. MTN, Adidas and Takealot orders are frequently cited as stuck or cancelled after multiple no-shows.
Courierit scores 2.4 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 2. Their strongest theme is Customer Service (3.4); their weakest is Delivery Speed (1.9). The top AI-rated Couriers & Delivery business on Hellopeter is Cape Removals (4.7). How is the AI Score calculated? →
Courierit has a TrustIndex of 7.4 out of 10 on Hellopeter, based on 460 reviews in the last 12 months. They reply to 79% of negative reviews, typically within 116 hours 28 min. Hellopeter has tracked Courierit across 2,134 total reviews. How is the TrustIndex calculated? →