CC
Cross Country Insurance Consultants
Claimed Business
CC
Cross Country Insurance Consultants
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sbusiso M
1 reviews | Active since Jan 2020
31 Oct 2024, 10:07
Terrible service
You guys were suppose to assist me with third party claim as your client damaged my car but instend handed me over to Quest Claim Solutions with all documents and quotes to this date my car isnt fixed and I am using it to make ends meal and here I am two months without a car
Helpful (0)
|Replies (0)SM
Sbusiso M
1 reviews | Active since Jan 2020
31 Oct 2024, 10:07
Terrible service
You guys were suppose to assist me with third party claim as your client damaged my car but instend handed me over to Quest Claim Solutions with all documents and quotes to this date my car isnt fixed and I am using it to make ends meal and here I am two months without a car
0
Replies (0)JW
Johan W
1 reviews | Active since Jan 2020
10 Sept 2024, 13:50
Watch Out for Cross Country Insurance
Cross Country is, in my experience, one of the worst insurance companies in South Africa. I filed a claim for my Mercedes-Benz, and they instructed me to take it to a panel beater. I chose Silver Lakes ARC, an approved Mercedes-Benz panel beater, who provided a quote of nearly R40,000. After waiting for almost three weeks, Cross Country responded, approving only R14,000 and insisting I take my car to Auto Magic, which is not Mercedes-Benz approved. This is less than half the original quote, and they made this decision without having an assessor from Cross Country inspect my vehicle. I also noticed they charged a R6,000 excess fee, even though my policy clearly states there is no excess for me and my spouse. They justified this by saying my spouse is 25 years old. Based on this experience, I cannot recommend Cross Country as an underwriter for short-term insurance.
Helpful (0)
|Replies (0)JW
Johan W
1 reviews | Active since Jan 2020
10 Sept 2024, 13:50
Watch Out for Cross Country Insurance
Cross Country is, in my experience, one of the worst insurance companies in South Africa. I filed a claim for my Mercedes-Benz, and they instructed me to take it to a panel beater. I chose Silver Lakes ARC, an approved Mercedes-Benz panel beater, who provided a quote of nearly R40,000. After waiting for almost three weeks, Cross Country responded, approving only R14,000 and insisting I take my car to Auto Magic, which is not Mercedes-Benz approved. This is less than half the original quote, and they made this decision without having an assessor from Cross Country inspect my vehicle. I also noticed they charged a R6,000 excess fee, even though my policy clearly states there is no excess for me and my spouse. They justified this by saying my spouse is 25 years old. Based on this experience, I cannot recommend Cross Country as an underwriter for short-term insurance.
0
Replies (0)AV
Arno V
1 reviews | Active since Jan 2020
27 Aug 2024, 07:14
Cross country will never pay out what they need to!
Honestly the ****test Insurance you get, if you are with them read the fine fine print coz what they agree and tell you over the phone and what reality is, is completely different!! don't waste your time with them, just coz they do a little bit extra than the rest when it comes to Overlanding. not worth the trouble that's waiting for you. Never struggle with other insurances like I struggle with them!!!
Helpful (0)
|Replies (0)AV
Arno V
1 reviews | Active since Jan 2020
27 Aug 2024, 07:14
Cross country will never pay out what they need to!
Honestly the ****test Insurance you get, if you are with them read the fine fine print coz what they agree and tell you over the phone and what reality is, is completely different!! don't waste your time with them, just coz they do a little bit extra than the rest when it comes to Overlanding. not worth the trouble that's waiting for you. Never struggle with other insurances like I struggle with them!!!
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Replies (0)JvdB
Jakes van den Berg
1 reviews | Active since Jan 2020
19 Jan 2024, 12:15
Cross Country very bad insurance company
This is the worst expierance that i have ever had in my life. First my car was insured with Cross Country insurance and when i was in an accident they informed me that they will pay my premiums back but will not cover the damage on the car. After that i had a breaking in my house in september and after emailing Cross Country almost every day there were no feedback at all. it is January now and my claim is stll not sorted out. These are a bunch of ******, they pay assessors to fill I half a report to not pay out the full damage to my property. I would strongly advise people in South Africa NOT to use this insurance company. Staff is very short tempered and rude and they will ***** every cent you have without remorse.
Helpful (0)
|Replies (0)JvdB
Jakes van den Berg
1 reviews | Active since Jan 2020
19 Jan 2024, 12:15
Cross Country very bad insurance company
This is the worst expierance that i have ever had in my life. First my car was insured with Cross Country insurance and when i was in an accident they informed me that they will pay my premiums back but will not cover the damage on the car. After that i had a breaking in my house in september and after emailing Cross Country almost every day there were no feedback at all. it is January now and my claim is stll not sorted out. These are a bunch of ******, they pay assessors to fill I half a report to not pay out the full damage to my property. I would strongly advise people in South Africa NOT to use this insurance company. Staff is very short tempered and rude and they will ***** every cent you have without remorse.
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Replies (0)AV
Arno V
1 reviews | Active since Jan 2020
3 Nov 2023, 12:49
*********
The most ********* Insurance company! I pay every month my insurance plus exstras like car hire and exsess pay down, then when an accident happen and you need to get your car fixed they tell you that you need to pay exsess as your "app" was bot running where they can track you. ****** me thats paying to have exsess pay down. They a bunch of ******* and working in ********* ways!!! Don't see me telling them; " you know what I'm paying less this month for my insurance because I haven't been driving alot or got into any accidents", no, you do your part and then they come and ***** you over!
Helpful (0)
|Replies (0)AV
Arno V
1 reviews | Active since Jan 2020
3 Nov 2023, 12:49
*********
The most ********* Insurance company! I pay every month my insurance plus exstras like car hire and exsess pay down, then when an accident happen and you need to get your car fixed they tell you that you need to pay exsess as your "app" was bot running where they can track you. ****** me thats paying to have exsess pay down. They a bunch of ******* and working in ********* ways!!! Don't see me telling them; " you know what I'm paying less this month for my insurance because I haven't been driving alot or got into any accidents", no, you do your part and then they come and ***** you over!
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Replies (0)MM
FM
Fernando M
1 reviews | Active since Jan 2020
14 May 2023, 23:48
Worst dishonest insurance company
Worst experience received. Have been paying this insurance for years and every time I claim they have excuses not to pay. Very disappointing and dishonest company. They will send their employees to assess your claim and will say an independent assessor was sent. They declined to pay for my bike exhaust claim. I dropped my bike broke my exhaust and now they say it’s metal fatigue on a 2022 model bike. Even if it was metal fatigue the bike is comprehensively covered meaning everything is covered.
Helpful (0)
|Replies (0)FM
Fernando M
1 reviews | Active since Jan 2020
14 May 2023, 23:48
Worst dishonest insurance company
Worst experience received. Have been paying this insurance for years and every time I claim they have excuses not to pay. Very disappointing and dishonest company. They will send their employees to assess your claim and will say an independent assessor was sent. They declined to pay for my bike exhaust claim. I dropped my bike broke my exhaust and now they say it’s metal fatigue on a 2022 model bike. Even if it was metal fatigue the bike is comprehensively covered meaning everything is covered.
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Replies (0)SH
Smangele H
1 reviews | Active since Jan 2020
19 Feb 2023, 19:42
Only I can say I regret to be a client of scam cross country insurance
I regret the day I joined that car insurance , honestly 😫 I don't wish someone else to go through what I went through even my campher broker told that it's the first time to deal with such kind of insurance they are scams trust me. I can write the whole book about them
Helpful (0)
|Replies (0)SH
Smangele H
1 reviews | Active since Jan 2020
19 Feb 2023, 19:42
Only I can say I regret to be a client of scam cross country insurance
I regret the day I joined that car insurance , honestly 😫 I don't wish someone else to go through what I went through even my campher broker told that it's the first time to deal with such kind of insurance they are scams trust me. I can write the whole book about them
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Replies (0)