DL Business Solutions
Claimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
DL Business Solutions
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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MARIUS M
1 reviews | Active since Jan 2020
19 Jul 2023, 08:19
*****
We had the worst ever experience with this company owner Donald Lancaster who also runs a business called A Compliance, we paid him R85k+ in February for hardware and then we were told he needs to load programs which was Sage Pastel so we paid another R29k+ for that in May, then excuses started coming that he is busy or he just does not reply to our messages. We cancelled all in June 2023 asked for our refund and obviously now he has done the unavailable person, all types of excuses. This man owes us a lot of money, so we have opened case of ***** case 106/07/2023 Beacon Bay SAP against him, hopefully he will be arrested and locked away, BUT that still does not pay back our R114k+
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MARIUS M
1 reviews | Active since Jan 2020
19 Jul 2023, 08:19
*****
We had the worst ever experience with this company owner Donald Lancaster who also runs a business called A Compliance, we paid him R85k+ in February for hardware and then we were told he needs to load programs which was Sage Pastel so we paid another R29k+ for that in May, then excuses started coming that he is busy or he just does not reply to our messages. We cancelled all in June 2023 asked for our refund and obviously now he has done the unavailable person, all types of excuses. This man owes us a lot of money, so we have opened case of ***** case 106/07/2023 Beacon Bay SAP against him, hopefully he will be arrested and locked away, BUT that still does not pay back our R114k+
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Alan B
1 reviews | Active since Jan 2020
6 Jul 2023, 09:01
No progress!!!!!!! Almost 3 years on
Update on my post from 16 December 2022. Never heard from Donald again, no completion, and still has my money. After reading the reviews from customers I'm shocked that he has used the exact same excuses on all of us. Beware of this man!
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Alan B
1 reviews | Active since Jan 2020
6 Jul 2023, 09:01
No progress!!!!!!! Almost 3 years on
Update on my post from 16 December 2022. Never heard from Donald again, no completion, and still has my money. After reading the reviews from customers I'm shocked that he has used the exact same excuses on all of us. Beware of this man!
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Sharon V
1 reviews | Active since Jan 2020
24 Feb 2023, 13:08
Rather avoid this company DLBS / DL Business Solutions. Donald was paid in full for work still not completed.
I gave the go ahead and paid the company DLBS contact Donald for services to integrate from Pastel to Shopify website on the 5th of May 2022. I asked what the % deposit must be to which he answered "Great news, with integration development projects we do take a FULL deposit up front as we have licensing fees with Sage, Cero ect . this is also why we deliver in just 5 days" Next msg "I'll get the guys to start preparing the business process workshop (BPW) so long" I then pay him in full R7500 as quoted and agreed upon. On the 6th of May 2022 he says "Good morning Sharon, thank you for the pop. I will be sending you some documents shortly for the business process workshop" On the 19th he says "Hi Sharon, we have almost completed the Shopify side of the integration, would I be able to login via Anydesk a bit later to check out your network and Pastel." Which I allowed him to do and he did install files on my company server. On the 25th he says "Good morning I did indeed log in and we got all the necessary info, would you mind if I logged in again sometime today to do a test run to one of our website." I answered great no problem please go ahead. Few more messages backwards and forwards. On the 30th May 2022 he says "We should be done by day end with the project" But he never logs in. I keep asking what is going on in messages backwards an forwards. On the 6th of June I ask again when can you log in to finish, he says "Yes of course so sorry I was at a wedding far away on the weekend" also "Can I update you at 10am with a time? Just popping into a meeting and I'll check my diary for you" I remind him later the day he says "so sorry it's been one of those Monday's. Would the afternoon suit you guys" but again NOTHING happens. On the 9th June 2022 he again says "I'll contact you this afternoon and get this done ASAP." Still nothing. On the 13th I ask again please I really need to get my site updated... let me know what is going on? Only on the 20th of June he replies "Hi Sharon, please may I login via Anydesk now as we can setup a time for Friday to do your training. So sorry that I let this delay for so long we are swamped with projects. We don't usually let things fall by the wayside like this." I then say fine and send the log in details. He then says "just checking connector on our side" and "patiently waiting for it to do its thing." Then "really sorry for being unavailable last week." Then we run into issues on our firewall and I get my IT company involved. Then msg and phone calls forward and backwards to sort the blocking issues ect On the 27th of June I contact Donald again asking please what is going on? When will everything be sorted? No answer. I ask again on the 29 & 30th June. He only replies on the 4th of July "I will ensure all is live by Friday this week, thank you for your patience." Then nothing again... I ask please update on the 6th, 8th, 9th, 12th, 14th July 2022. No reply On the 18th July I ask "Morning, OK so I've lost my money?" He then quickly replies... "Not at all, may we please have a meeting tomorrow morning?" I reply... when??? I'm available but then yet again no reply. I again ask please what is going on?? And repeatedly do so on the 15th, 24th 25th and 31st of August 2022. NO reply.. I ask on the 24th October 2022 "How do you sleep at night knowing you stole from me? On the 4th of May you said 5 days??" He then replies "Good Day, we are more than happy to either process a refund, pass a credit or complete the deployment of the integration project" I then ask him when are you going to complete it? And send him my banking details asking for a refund instead. He then replies "I will get back to you as soon as I am back in the office. I do value you as a client and I would like to formally apologize for the long delay and pause in services. I will ensure this is prioritized among the development team." I reply noted, and then again follow up on the 26th, 28th Oct 2022, nothing happens. I re-send my bank details on the 8 Nov 2022, 5th and 6th of December. Sadly still no reply. I again ask on the 13th, 14ht and 15th Feb 2023. I then finally decide I've been nice enough and I've given him ample opportunity to keep his end of the contract so I write a bad review on Hello Peter. On the same day I also finally get a reply from Donald saying "Good morning we will process your refund on the last Friday of the month." TODAY the 24 February 2023 he contacts me saying "Excuse me??? I have processed your refund today however I advise you to remove this as it is grossly defamatory. I will pass it onto legal if not removed." In sum I will now have to see if the refund was actually processed today the 24 Feb 2023 or not??!? Almost a year later after being promised 5 days from, the 5th of May 2022.
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Sharon V
1 reviews | Active since Jan 2020
24 Feb 2023, 13:08
Rather avoid this company DLBS / DL Business Solutions. Donald was paid in full for work still not completed.
I gave the go ahead and paid the company DLBS contact Donald for services to integrate from Pastel to Shopify website on the 5th of May 2022. I asked what the % deposit must be to which he answered "Great news, with integration development projects we do take a FULL deposit up front as we have licensing fees with Sage, Cero ect . this is also why we deliver in just 5 days" Next msg "I'll get the guys to start preparing the business process workshop (BPW) so long" I then pay him in full R7500 as quoted and agreed upon. On the 6th of May 2022 he says "Good morning Sharon, thank you for the pop. I will be sending you some documents shortly for the business process workshop" On the 19th he says "Hi Sharon, we have almost completed the Shopify side of the integration, would I be able to login via Anydesk a bit later to check out your network and Pastel." Which I allowed him to do and he did install files on my company server. On the 25th he says "Good morning I did indeed log in and we got all the necessary info, would you mind if I logged in again sometime today to do a test run to one of our website." I answered great no problem please go ahead. Few more messages backwards and forwards. On the 30th May 2022 he says "We should be done by day end with the project" But he never logs in. I keep asking what is going on in messages backwards an forwards. On the 6th of June I ask again when can you log in to finish, he says "Yes of course so sorry I was at a wedding far away on the weekend" also "Can I update you at 10am with a time? Just popping into a meeting and I'll check my diary for you" I remind him later the day he says "so sorry it's been one of those Monday's. Would the afternoon suit you guys" but again NOTHING happens. On the 9th June 2022 he again says "I'll contact you this afternoon and get this done ASAP." Still nothing. On the 13th I ask again please I really need to get my site updated... let me know what is going on? Only on the 20th of June he replies "Hi Sharon, please may I login via Anydesk now as we can setup a time for Friday to do your training. So sorry that I let this delay for so long we are swamped with projects. We don't usually let things fall by the wayside like this." I then say fine and send the log in details. He then says "just checking connector on our side" and "patiently waiting for it to do its thing." Then "really sorry for being unavailable last week." Then we run into issues on our firewall and I get my IT company involved. Then msg and phone calls forward and backwards to sort the blocking issues ect On the 27th of June I contact Donald again asking please what is going on? When will everything be sorted? No answer. I ask again on the 29 & 30th June. He only replies on the 4th of July "I will ensure all is live by Friday this week, thank you for your patience." Then nothing again... I ask please update on the 6th, 8th, 9th, 12th, 14th July 2022. No reply On the 18th July I ask "Morning, OK so I've lost my money?" He then quickly replies... "Not at all, may we please have a meeting tomorrow morning?" I reply... when??? I'm available but then yet again no reply. I again ask please what is going on?? And repeatedly do so on the 15th, 24th 25th and 31st of August 2022. NO reply.. I ask on the 24th October 2022 "How do you sleep at night knowing you stole from me? On the 4th of May you said 5 days??" He then replies "Good Day, we are more than happy to either process a refund, pass a credit or complete the deployment of the integration project" I then ask him when are you going to complete it? And send him my banking details asking for a refund instead. He then replies "I will get back to you as soon as I am back in the office. I do value you as a client and I would like to formally apologize for the long delay and pause in services. I will ensure this is prioritized among the development team." I reply noted, and then again follow up on the 26th, 28th Oct 2022, nothing happens. I re-send my bank details on the 8 Nov 2022, 5th and 6th of December. Sadly still no reply. I again ask on the 13th, 14ht and 15th Feb 2023. I then finally decide I've been nice enough and I've given him ample opportunity to keep his end of the contract so I write a bad review on Hello Peter. On the same day I also finally get a reply from Donald saying "Good morning we will process your refund on the last Friday of the month." TODAY the 24 February 2023 he contacts me saying "Excuse me??? I have processed your refund today however I advise you to remove this as it is grossly defamatory. I will pass it onto legal if not removed." In sum I will now have to see if the refund was actually processed today the 24 Feb 2023 or not??!? Almost a year later after being promised 5 days from, the 5th of May 2022.
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Alan B
1 reviews | Active since Jan 2020
16 Dec 2022, 02:09
WORST EXPERIENCE OF MY LIFE - STAY FAR AWAY FROM DONALD AND HIS BUSINESS DEALINGS
This is the worst experience of my life. The funny thing is, I keep on giving bad reviews on HelloPeter and Facebook, but he succeeds in having it removed. STAY away from this man, I am also not the first person he has done this to. In 2020 we made a post on a well-known Facebook group requiring the services of an experienced software developer. Donald reached out to us. Gave us a very convincing breakdown of what he would be able to offer us and then a quotation. We proceeded to pay the 50% deposit and then the problems started. He started missing out on online meetings (I need to ad, we are in Asia at this moment, trying to set up a small business for our return). He never showed his face and always turned the camera to face the floor and then the relentless chirping of a bird in the background. He made COUNTLESS promises to deliver the software and it has been nearly 2 years and we still are not in receipt. He used a cheaply purchased template which I believe is from WooCommerce and tried convincing us, he has put countless hours of development into it. I really can go on and type pages full of what we went through with this man. PLEASE stay away from him. SPEND your hard-earned money elsewhere. He uses any excuse under the sun (covid, Loadshedding, EVERYTHING) to get himself out of it.
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Alan B
1 reviews | Active since Jan 2020
16 Dec 2022, 02:09
WORST EXPERIENCE OF MY LIFE - STAY FAR AWAY FROM DONALD AND HIS BUSINESS DEALINGS
This is the worst experience of my life. The funny thing is, I keep on giving bad reviews on HelloPeter and Facebook, but he succeeds in having it removed. STAY away from this man, I am also not the first person he has done this to. In 2020 we made a post on a well-known Facebook group requiring the services of an experienced software developer. Donald reached out to us. Gave us a very convincing breakdown of what he would be able to offer us and then a quotation. We proceeded to pay the 50% deposit and then the problems started. He started missing out on online meetings (I need to ad, we are in Asia at this moment, trying to set up a small business for our return). He never showed his face and always turned the camera to face the floor and then the relentless chirping of a bird in the background. He made COUNTLESS promises to deliver the software and it has been nearly 2 years and we still are not in receipt. He used a cheaply purchased template which I believe is from WooCommerce and tried convincing us, he has put countless hours of development into it. I really can go on and type pages full of what we went through with this man. PLEASE stay away from him. SPEND your hard-earned money elsewhere. He uses any excuse under the sun (covid, Loadshedding, EVERYTHING) to get himself out of it.
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Abrie M
1 reviews | Active since Jan 2020
22 Jul 2022, 13:34
Poor Customer Service
After months and months of trying to get this project concluded, we still do not have anything. Weeks on end pass without hearing a single word and then a meeting request is sent to finalize the project, only to have Donald not show up. We have tried and tried, but it seems that Donald is not truly interested in meeting the clients needs. The experience with Donald and DL Business Solutions has been nothing but a nightmare. Our final resort is to take the necessary legal step to get this sorted once and for all. I would not recommend Donald or DL Business Solutions for any website or app development services.
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Abrie M
1 reviews | Active since Jan 2020
22 Jul 2022, 13:34
Poor Customer Service
After months and months of trying to get this project concluded, we still do not have anything. Weeks on end pass without hearing a single word and then a meeting request is sent to finalize the project, only to have Donald not show up. We have tried and tried, but it seems that Donald is not truly interested in meeting the clients needs. The experience with Donald and DL Business Solutions has been nothing but a nightmare. Our final resort is to take the necessary legal step to get this sorted once and for all. I would not recommend Donald or DL Business Solutions for any website or app development services.
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Paige H
1 reviews | Active since Jan 2020
9 Jun 2019, 22:57
Best service
Best and prompt service. False reviews being made due to sour ex girlfriend creating accounts only viable one is SN. JG is Donalds ex girlfriends dad. Sad that they have to attack a mans buisness for their own personal gain. Please try him, you wont be disappointed
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Paige H
1 reviews | Active since Jan 2020
9 Jun 2019, 22:57
Best service
Best and prompt service. False reviews being made due to sour ex girlfriend creating accounts only viable one is SN. JG is Donalds ex girlfriends dad. Sad that they have to attack a mans buisness for their own personal gain. Please try him, you wont be disappointed
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Shamin N
1 reviews | Active since Jan 2020
9 Jun 2019, 21:07
Amazing turnaround: I will use DL Business Solutions again!!
As I cannot remove my previous review on DL Business Solutions, I feel I need to set the record straight. Donald Lancaster has gone out of his way to make amends for the less than stellar service I received from his company. Not only did he refund me in full, he went the extra mile to get my laptop repaired and returned to me in perfect working order. And all this AFTER my initial review. Thank you Donald. I do hope your company grows from strength to strength.
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Shamin N
1 reviews | Active since Jan 2020
9 Jun 2019, 21:07
Amazing turnaround: I will use DL Business Solutions again!!
As I cannot remove my previous review on DL Business Solutions, I feel I need to set the record straight. Donald Lancaster has gone out of his way to make amends for the less than stellar service I received from his company. Not only did he refund me in full, he went the extra mile to get my laptop repaired and returned to me in perfect working order. And all this AFTER my initial review. Thank you Donald. I do hope your company grows from strength to strength.
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