DT
Double Tree By Hilton
Unclaimed Business
DT
Double Tree By Hilton
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTC
Trevor C
1 reviews | Active since Jan 2020
6 Dec 2025, 11:18
I am from SA and only checked in yesterday after 12am. Our flight was delayed for over 3 hours. I have a young baby that we traveled with. To my surprise the room was very small. We called the receptionist on duty and requested for a bigger room, he advis
Worse Service received with poor customer service at Ealing Hotel
Helpful (0)
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Trevor C
1 reviews | Active since Jan 2020
6 Dec 2025, 11:18
I am from SA and only checked in yesterday after 12am. Our flight was delayed for over 3 hours. I have a young baby that we traveled with. To my surprise the room was very small. We called the receptionist on duty and requested for a bigger room, he advis
Worse Service received with poor customer service at Ealing Hotel
0
Replies (0)VM
Vanessa M
1 reviews | Active since Jan 2020
30 Jul 2024, 09:27
DoubleTree By Hilton Liverpool - aircons not working
I booked clients to the UK and in particular, the DoubleTree by Hilton Liverpool Hotel. This hotel is in urgent need of a refurb as it is not the same as the pictures on the internet. The aircons weren't working at all, only blowing hot hair. Clients called me to move them to another hotel when the maintenance person could not resolve the aircon issue and clients were told that it's 'an old hotel and that is how it is'. The hotel now does not want to refund my client for a night that he did not spend there. Unacceptable!
Helpful (0)
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Vanessa M
1 reviews | Active since Jan 2020
30 Jul 2024, 09:27
DoubleTree By Hilton Liverpool - aircons not working
I booked clients to the UK and in particular, the DoubleTree by Hilton Liverpool Hotel. This hotel is in urgent need of a refurb as it is not the same as the pictures on the internet. The aircons weren't working at all, only blowing hot hair. Clients called me to move them to another hotel when the maintenance person could not resolve the aircon issue and clients were told that it's 'an old hotel and that is how it is'. The hotel now does not want to refund my client for a night that he did not spend there. Unacceptable!
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Replies (0)HW
Hannes W
1 reviews | Active since Jan 2020
1 Jun 2022, 12:09
Robbers
Robbed by hotel staff. Two parcels was delivered to hotel to be collected when I arrive at hotel. Hotel have no system to trace deliveries. My parcels was stolen by hotel staff as I have proof that deliveries were made. Manager excuse is that they cannot find the parcels. Double Tree Hotel 525 8th Avenue New York, NY 10018
Helpful (0)
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Hannes W
1 reviews | Active since Jan 2020
1 Jun 2022, 12:09
Robbers
Robbed by hotel staff. Two parcels was delivered to hotel to be collected when I arrive at hotel. Hotel have no system to trace deliveries. My parcels was stolen by hotel staff as I have proof that deliveries were made. Manager excuse is that they cannot find the parcels. Double Tree Hotel 525 8th Avenue New York, NY 10018
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Oscar S
1 reviews | Active since Jan 2020
24 Jan 2019, 08:53
Always a good experience, worth every penny.
We visited this group on several occasions over the last 10 years, and never had any problem, complain of any kind. They are well organised, what they promise is what you get, they are situated on the best locations, and always offer a clean room, good service and friendly staff. Thank YOU
Helpful (0)
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Oscar S
1 reviews | Active since Jan 2020
24 Jan 2019, 08:53
Always a good experience, worth every penny.
We visited this group on several occasions over the last 10 years, and never had any problem, complain of any kind. They are well organised, what they promise is what you get, they are situated on the best locations, and always offer a clean room, good service and friendly staff. Thank YOU
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Replies (0)RR
Rushika R
1 reviews | Active since Jan 2020
19 Oct 2017, 09:22
Disgrace to the Hilton Hotel Name
Stay Dates: 1-7 Oct. We booked a family room. When we arrived all was in order, a cot set up for our baby and sufficient towels&amenities(cosmetics, tea/coffee) for our little kids and us. It was the perfect welcome to our family holiday in Istanbul! Breakfast: From Monday -Sat morning: We had to request they clean and set up a table for us and privide cutlery etc... Tables were not cleaned on the turn (4* Hotel). Our room: Every evening on our return from exploring beautiful Istanbul, we were welcomed to a poorly cleaned unstocked room. Every evening on our return my wife would have to call and request cosmetics, clean cups, towels, tea/coffee. It felt like we were begging for supplies that are bASIC ESSENTIALS. We even ran out of toilet paper and had to use hotel communal bathrooms at the breakfast area!My wife filed a formal complaint with the Manager on duty Tuesday evening... all it got us was on our last day there the room was NOT cleaned. We were welcomed home on our last eve to a dirty room! The "make-up room" sign was still on the door. Management was slack&uninterested when we reported it. They came up to our room and 25min later sent us 4 BATH MATS to shower with, no toiletries and didn't even clean our trash as promised. All we got was a useless sorry! (Bearing in mind the night before our baby was sick and vomited, which the hotel was aware of as they sent us a clean sheet. My wife even rinsed off the pillows and sheets as best she could early hours of that morn&gave it to them when they brought clean linen up). As Hilton Honours members we were disgusted with our treatment. I'm sure if we stayed in a backpackers or self catering accommodation we would of had a better experience and felt valued as guests. We have stayed in Hilton hotels before and the staff in this hotel are a DISGRACE!
Helpful (0)
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Rushika R
1 reviews | Active since Jan 2020
19 Oct 2017, 09:22
Disgrace to the Hilton Hotel Name
Stay Dates: 1-7 Oct. We booked a family room. When we arrived all was in order, a cot set up for our baby and sufficient towels&amenities(cosmetics, tea/coffee) for our little kids and us. It was the perfect welcome to our family holiday in Istanbul! Breakfast: From Monday -Sat morning: We had to request they clean and set up a table for us and privide cutlery etc... Tables were not cleaned on the turn (4* Hotel). Our room: Every evening on our return from exploring beautiful Istanbul, we were welcomed to a poorly cleaned unstocked room. Every evening on our return my wife would have to call and request cosmetics, clean cups, towels, tea/coffee. It felt like we were begging for supplies that are bASIC ESSENTIALS. We even ran out of toilet paper and had to use hotel communal bathrooms at the breakfast area!My wife filed a formal complaint with the Manager on duty Tuesday evening... all it got us was on our last day there the room was NOT cleaned. We were welcomed home on our last eve to a dirty room! The "make-up room" sign was still on the door. Management was slack&uninterested when we reported it. They came up to our room and 25min later sent us 4 BATH MATS to shower with, no toiletries and didn't even clean our trash as promised. All we got was a useless sorry! (Bearing in mind the night before our baby was sick and vomited, which the hotel was aware of as they sent us a clean sheet. My wife even rinsed off the pillows and sheets as best she could early hours of that morn&gave it to them when they brought clean linen up). As Hilton Honours members we were disgusted with our treatment. I'm sure if we stayed in a backpackers or self catering accommodation we would of had a better experience and felt valued as guests. We have stayed in Hilton hotels before and the staff in this hotel are a DISGRACE!
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GBG
G.J Bronkhorst Gerhardus
1 reviews | Active since Jan 2020
4 Jun 2016, 11:06
Keep on sending unwanted promotional material
<p>When I visited the Hilton in Cape Town earlier this year I made it clear that I'm not interested im any promotional updates. I still get continuous emails from this group. I have not given permission to send me emails and have UNSUBSCRIBED on numerous times but still I'm getting emails. This borders on harassment now!!! </p>
Helpful (0)
|Replies (0)GBG
G.J Bronkhorst Gerhardus
1 reviews | Active since Jan 2020
4 Jun 2016, 11:06
Keep on sending unwanted promotional material
<p>When I visited the Hilton in Cape Town earlier this year I made it clear that I'm not interested im any promotional updates. I still get continuous emails from this group. I have not given permission to send me emails and have UNSUBSCRIBED on numerous times but still I'm getting emails. This borders on harassment now!!! </p>
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Replies (0)