DH
DTM Helderberg
Unclaimed Business
DH
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About DTM Helderberg
DTM Helderberg has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked DTM Helderberg across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
Matthew P
1 reviews | Active since Jan 2020
29 Sept 2025, 07:59
Unacceptable Warranty Process & Poor Customer Service – DTM Nissan
Summary: I am extremely dissatisfied with DTM Nissan’s handling of a battery failure on my 1-year-old vehicle. I was left without a car for the weekend, misled about the warranty process, and now expected to pay 50% for a battery that should never have failed. To make matters worse, Nissan SA’s complaints process was disorganized and dismissive. I demand a full investigation, a proper resolution, and accountability for the inconvenience caused. Full Complaint: On Friday, I brought my vehicle in for its scheduled service and reported additional issues related to the car’s sensors. Later that day, I was informed that the battery was flat. I was told that in order to process a warranty claim, the battery would need to be charged for 10 hours. I expressed concern about being without a car for the weekend and asked if I could collect it on Saturday. I was told this was not possible, but that I would be contacted on Saturday with an update. That call never came. On Monday, I was informed that the battery was indeed faulty and would be replaced under warranty — but because the car is in its second year, I would need to pay 50% of the cost. I was also told there was an airflow fault that would require another visit to the dealership. This is unacceptable for several reasons: The car is only 1 year and 2–3 months old. A battery should not fail this early without an underlying issue. When I purchased the car, I was told there was a battery issue and that it would be replaced before delivery. I now question whether a new battery was ever installed. I was left without a vehicle the entire weekend, with no communication or update as promised. I was only informed of the cost implications on Monday — not when the issue was first identified on Friday. I still have not received a clear explanation of what caused the battery to fail. To make matters worse, I attempted to escalate the issue to Nissan South Africa. I spoke to a representative named Mbuso, who said he would log a complaint and transfer me to the complaints department. The call dropped. When I called back, I was told Mbuso had left and had not logged any complaint. Another agent, Maselo, finally took my details and confirmed that customers cannot be transferred to the complaints department — contradicting what I was told earlier. I was also denied access to a manager and told to wait 24 hours for feedback. This entire experience has been frustrating, inconvenient, and deeply disappointing. I am now without a car, expected to pay for a battery that should never have failed, and left to chase down a complaints process that seems deliberately inaccessible. I expect: A full investigation into the battery issue and whether it was ever replaced at the time of purchase. A full warranty replacement of the battery without cost to me. An apology for the poor communication and inconvenience caused. A review of the complaints handling process at both DTM Nissan and Nissan South Africa.
Helpful (0)
|Replies (0)MP
Matthew P
1 reviews | Active since Jan 2020
29 Sept 2025, 07:59
Unacceptable Warranty Process & Poor Customer Service – DTM Nissan
Summary: I am extremely dissatisfied with DTM Nissan’s handling of a battery failure on my 1-year-old vehicle. I was left without a car for the weekend, misled about the warranty process, and now expected to pay 50% for a battery that should never have failed. To make matters worse, Nissan SA’s complaints process was disorganized and dismissive. I demand a full investigation, a proper resolution, and accountability for the inconvenience caused. Full Complaint: On Friday, I brought my vehicle in for its scheduled service and reported additional issues related to the car’s sensors. Later that day, I was informed that the battery was flat. I was told that in order to process a warranty claim, the battery would need to be charged for 10 hours. I expressed concern about being without a car for the weekend and asked if I could collect it on Saturday. I was told this was not possible, but that I would be contacted on Saturday with an update. That call never came. On Monday, I was informed that the battery was indeed faulty and would be replaced under warranty — but because the car is in its second year, I would need to pay 50% of the cost. I was also told there was an airflow fault that would require another visit to the dealership. This is unacceptable for several reasons: The car is only 1 year and 2–3 months old. A battery should not fail this early without an underlying issue. When I purchased the car, I was told there was a battery issue and that it would be replaced before delivery. I now question whether a new battery was ever installed. I was left without a vehicle the entire weekend, with no communication or update as promised. I was only informed of the cost implications on Monday — not when the issue was first identified on Friday. I still have not received a clear explanation of what caused the battery to fail. To make matters worse, I attempted to escalate the issue to Nissan South Africa. I spoke to a representative named Mbuso, who said he would log a complaint and transfer me to the complaints department. The call dropped. When I called back, I was told Mbuso had left and had not logged any complaint. Another agent, Maselo, finally took my details and confirmed that customers cannot be transferred to the complaints department — contradicting what I was told earlier. I was also denied access to a manager and told to wait 24 hours for feedback. This entire experience has been frustrating, inconvenient, and deeply disappointing. I am now without a car, expected to pay for a battery that should never have failed, and left to chase down a complaints process that seems deliberately inaccessible. I expect: A full investigation into the battery issue and whether it was ever replaced at the time of purchase. A full warranty replacement of the battery without cost to me. An apology for the poor communication and inconvenience caused. A review of the complaints handling process at both DTM Nissan and Nissan South Africa.
0
Replies (0)MD
Michelle D
1 reviews | Active since Jan 2020
4 Jul 2025, 08:49
DTM Helderberg - terrible experience
I have a 2003 Renault Clio that was booked for a diagnostic test on Wednesday 02.07.25. This vehicle had to be towed as it broke down a few days before. I wanted to know all her problems and had my husband make the difficult journey from Stellenbosch to Strand with our 3 year old son. Mr Juandrè Haughton │ Manager Workshop Service Department │ DTM Helderberg │ +27 (0) 21 854 5147, took one look at my old car and refused service. He didn't touch the car, so telling me it would be too expensive to fix without looking under the hood makes me suspicious. This car was there for a diagnostic test, nothing else... Time and money was wasted. The dealership had the cars paperwork and knew it was an old car. Why was service denied?
Helpful (0)
|Replies (0)MD
Michelle D
1 reviews | Active since Jan 2020
4 Jul 2025, 08:49
DTM Helderberg - terrible experience
I have a 2003 Renault Clio that was booked for a diagnostic test on Wednesday 02.07.25. This vehicle had to be towed as it broke down a few days before. I wanted to know all her problems and had my husband make the difficult journey from Stellenbosch to Strand with our 3 year old son. Mr Juandrè Haughton │ Manager Workshop Service Department │ DTM Helderberg │ +27 (0) 21 854 5147, took one look at my old car and refused service. He didn't touch the car, so telling me it would be too expensive to fix without looking under the hood makes me suspicious. This car was there for a diagnostic test, nothing else... Time and money was wasted. The dealership had the cars paperwork and knew it was an old car. Why was service denied?
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Replies (0)LM
PJ
Pierre J
1 reviews | Active since Jan 2020
24 Nov 2023, 23:17
Nissan Used Car Excellence - Great Service with a Huge Smile!
When I needed a replacement vehicle without breaking the bank I discovered DTM HELDERBERG in the Strand quite by accident. The service was kind, friendly, and their used vehicle service left nothing to chance - wow! This is vehicle service on another level - good solid used cars, caring staff, and a great team across the road where the service department is located. The sale was a year ago, the Nissan X-Train still thrills us, and we'll recommend them to anyone looking for a new set of (new or pre-loved) wheels. (And its never too late for a compliment :) )
Helpful (0)
|Replies (0)PJ
Pierre J
1 reviews | Active since Jan 2020
24 Nov 2023, 23:17
Nissan Used Car Excellence - Great Service with a Huge Smile!
When I needed a replacement vehicle without breaking the bank I discovered DTM HELDERBERG in the Strand quite by accident. The service was kind, friendly, and their used vehicle service left nothing to chance - wow! This is vehicle service on another level - good solid used cars, caring staff, and a great team across the road where the service department is located. The sale was a year ago, the Nissan X-Train still thrills us, and we'll recommend them to anyone looking for a new set of (new or pre-loved) wheels. (And its never too late for a compliment :) )
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Replies (0)MB
MM
Moepeng M
1 reviews | Active since Jan 2020
30 Jul 2020, 10:55
DTM Helderberg not your helpful service provider.
I took my Renault car in for service, the woman recieving the car had a very bad attitude to begin with, but my car came back with a damaged number plate which they said wasn't them, when I asked that I see footage of my car entering the premises the manager was horrible and condescending and went to 'review footage' without me, all in all if I believed I had damaged my own car I would have never blamed it on them because I have insurance. They were horrible to talk to, they were terrible to assist, and rude to end with. Will never come back and definitely won't be recommending them to anyone.
Helpful (0)
|Replies (0)MM
Moepeng M
1 reviews | Active since Jan 2020
30 Jul 2020, 10:55
DTM Helderberg not your helpful service provider.
I took my Renault car in for service, the woman recieving the car had a very bad attitude to begin with, but my car came back with a damaged number plate which they said wasn't them, when I asked that I see footage of my car entering the premises the manager was horrible and condescending and went to 'review footage' without me, all in all if I believed I had damaged my own car I would have never blamed it on them because I have insurance. They were horrible to talk to, they were terrible to assist, and rude to end with. Will never come back and definitely won't be recommending them to anyone.
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Replies (0)LN
AM
Ayabonga M
1 reviews | Active since Jan 2020
12 Feb 2020, 21:14
Racists
They're the worst racist dealership ever....
Helpful (0)
|Replies (0)AM
Ayabonga M
1 reviews | Active since Jan 2020
12 Feb 2020, 21:14
Racists
They're the worst racist dealership ever....
0
Replies (0)