E
Eset
Unclaimed Business
E
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
James B
1 reviews | Active since Jan 2020
19 Jun 2024, 18:57
Bad service
Having a problem with my ESET SECURITY ULTIMATE I tried to resolve this matter with ESET without any success for weeks now. If you don't contact the guy at ESET Vuyisa Sobili then he doesn't come back to you. The issue is with the VPN CODE, it seems they can not give me the code, even when I told them I did not receive the activation code. I reinstalled the VPN over and over again with the hope I will receive the code. All a waste of time. I even send them a message on Facebook, they didn't even comeback to me, absolute no service at all. Vuyisa Sobili have all my emails on record… It seems they can not figure out the problem, then I'm wondering how on earth can they resolve and protect my computer against attacks ?
Helpful (0)
|Replies (0)JB
James B
1 reviews | Active since Jan 2020
19 Jun 2024, 18:57
Bad service
Having a problem with my ESET SECURITY ULTIMATE I tried to resolve this matter with ESET without any success for weeks now. If you don't contact the guy at ESET Vuyisa Sobili then he doesn't come back to you. The issue is with the VPN CODE, it seems they can not give me the code, even when I told them I did not receive the activation code. I reinstalled the VPN over and over again with the hope I will receive the code. All a waste of time. I even send them a message on Facebook, they didn't even comeback to me, absolute no service at all. Vuyisa Sobili have all my emails on record… It seems they can not figure out the problem, then I'm wondering how on earth can they resolve and protect my computer against attacks ?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Jul 2020, 09:41
Great Virus Protection Great Company to deal with
I have had Enod-Eset virus protection on my systems for a few years. This company is great to deal with. They respond to emails very quickly and deal with issues fast and efficiently. I wish more companies would be like this. Most in fact do not even acknowledge receipt of your email let alone act on it unless you call and research the internet for the contact details of the directors' contact details
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Jul 2020, 09:41
Great Virus Protection Great Company to deal with
I have had Enod-Eset virus protection on my systems for a few years. This company is great to deal with. They respond to emails very quickly and deal with issues fast and efficiently. I wish more companies would be like this. Most in fact do not even acknowledge receipt of your email let alone act on it unless you call and research the internet for the contact details of the directors' contact details
0
Replies (0)CS
Chris S
1 reviews | Active since Jan 2020
29 Mar 2017, 14:14
Terrible
<p>Extremely poor customer service and technical support. Their product, when expired becomes a virus itself.</p> <p>We had fair service from them before we bought the product. After we purchased our first keys, their "technical support" just became a complete nightmare.<br /><br /></p> <p>Don't be fooled by false promises from these people. Know that they will not give a damn about you after they have your money.</p>
Helpful (0)
|Replies (0)CS
Chris S
1 reviews | Active since Jan 2020
29 Mar 2017, 14:14
Terrible
<p>Extremely poor customer service and technical support. Their product, when expired becomes a virus itself.</p> <p>We had fair service from them before we bought the product. After we purchased our first keys, their "technical support" just became a complete nightmare.<br /><br /></p> <p>Don't be fooled by false promises from these people. Know that they will not give a damn about you after they have your money.</p>
0
Replies (0)KM
Kevin M
1 reviews | Active since Jan 2020
4 Aug 2015, 07:14
ESET Taking ownership
I would like to compliment this service provider particularly Nathan Loftie-Eaton service technician help desk. Recently with all the cyber crime prevalent, I decided to upgrade the security on my two laptops. First off because I was renewing my contract and upgrading the price was reasonable. Secondly the service desk did help me install the software (not Nathan another). I noticed however I something was blocking the updates from Microsoft. Naturally I called their help desk in South Africa. Absolutely no help what so ever. All they tried to do was sell me a very expensive maintenance contract, secondly they put me through to someone who's home language was not English and I battled to understand her. I then phoned ESET, thinking it may be a problem on their side. I was very fortunate to get Nathan. He was professional and took ownership of the problem. Even now I am not sure it was an ESET problem. Through Team Viewer he managed fix the problem such that we could and install all the Microsoft updates. In fact Nathan found and installed the updates. As this took some time he monitored the progress and even phoned me back on time. Wonderful and great experience. Thank you Nathan
Helpful (0)
|Replies (0)KM
Kevin M
1 reviews | Active since Jan 2020
4 Aug 2015, 07:14
ESET Taking ownership
I would like to compliment this service provider particularly Nathan Loftie-Eaton service technician help desk. Recently with all the cyber crime prevalent, I decided to upgrade the security on my two laptops. First off because I was renewing my contract and upgrading the price was reasonable. Secondly the service desk did help me install the software (not Nathan another). I noticed however I something was blocking the updates from Microsoft. Naturally I called their help desk in South Africa. Absolutely no help what so ever. All they tried to do was sell me a very expensive maintenance contract, secondly they put me through to someone who's home language was not English and I battled to understand her. I then phoned ESET, thinking it may be a problem on their side. I was very fortunate to get Nathan. He was professional and took ownership of the problem. Even now I am not sure it was an ESET problem. Through Team Viewer he managed fix the problem such that we could and install all the Microsoft updates. In fact Nathan found and installed the updates. As this took some time he monitored the progress and even phoned me back on time. Wonderful and great experience. Thank you Nathan
0
Replies (0)