EM
eThekwini Municipality electricity faults
Unclaimed Business
EM
eThekwini Municipality electricity faults
Unclaimed Business
12 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|12 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About eThekwini Municipality electricity faults
eThekwini Municipality electricity faults has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked eThekwini Municipality electricity faults across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mbaleigh M
1 reviews | Active since Jan 2020
14 Feb 2026, 13:09
Electricity fault, ref number : 7933440
I logged a fault before 3 am, technicians arrived around 6:30 and did not restore electricity in our area, our municipality is the most useless organisation, call centre agents are rude and hang up on calls whenever they see fit without providing a resolution nor a reference number, technicians arrive on site and do absolutely nothing about the fault…voting in this city is a waste of time, service is NOT delivered at all!!
Helpful (0)
|Replies (0)MM
Mbaleigh M
1 reviews | Active since Jan 2020
14 Feb 2026, 13:09
Electricity fault, ref number : 7933440
I logged a fault before 3 am, technicians arrived around 6:30 and did not restore electricity in our area, our municipality is the most useless organisation, call centre agents are rude and hang up on calls whenever they see fit without providing a resolution nor a reference number, technicians arrive on site and do absolutely nothing about the fault…voting in this city is a waste of time, service is NOT delivered at all!!
0
Replies (0)MM
Mbaleigh M
1 reviews | Active since Jan 2020
11 Feb 2026, 11:07
Poor services from the Municipality
I logged a ****** cable at my home residence Today around 3 am, I liaised with very rude consultants, one of them cut the call without advising nor following the call policy. I have provided all necessary details in order for a technician to be dispatched, however two men came to my home residence with no stock and said that they will liaise with their control room to send out someone else to rectify the fault, what frustrates me the most is that they called at 7:40 am requesting for directions, to my dismay they only arrived at my home residence close to 12 pm. I am very appalled with the level of services I’ve received from the Municipality, from the consultants to the guys that came to my home residence, I logged a fault early enough for the technician to be dispatched and I honestly don’t accept this delay. With this I am requesting for a technician to repair/ restore the cable TODAY!!!! It doesn’t make sense that the municipality would send individuals that are not in possession of required stock yet a fault was lodged way early this Morning.
Helpful (0)
|Replies (0)MM
Mbaleigh M
1 reviews | Active since Jan 2020
11 Feb 2026, 11:07
Poor services from the Municipality
I logged a ****** cable at my home residence Today around 3 am, I liaised with very rude consultants, one of them cut the call without advising nor following the call policy. I have provided all necessary details in order for a technician to be dispatched, however two men came to my home residence with no stock and said that they will liaise with their control room to send out someone else to rectify the fault, what frustrates me the most is that they called at 7:40 am requesting for directions, to my dismay they only arrived at my home residence close to 12 pm. I am very appalled with the level of services I’ve received from the Municipality, from the consultants to the guys that came to my home residence, I logged a fault early enough for the technician to be dispatched and I honestly don’t accept this delay. With this I am requesting for a technician to repair/ restore the cable TODAY!!!! It doesn’t make sense that the municipality would send individuals that are not in possession of required stock yet a fault was lodged way early this Morning.
0
Replies (0)MS
ZM
NN
Nokwanda N
1 reviews | Active since Jan 2020
20 Sept 2025, 19:55
Bad customer service
The customer service provided it appalling I first spoke to Anitha who hung up on me then received a call back from Mary who was also unbothered about my concerns who also did not want to hear the concerns faced as we have had no electricity for the past 4 days I was promised a call back from Nokuthula Jasmine a manager who has still not called back provided the reference numbers as we reported numerous times Im not happy with the customer service provided its very bad what I faced I would not wish it on any one
Helpful (0)
|Replies (0)NN
Nokwanda N
1 reviews | Active since Jan 2020
20 Sept 2025, 19:55
Bad customer service
The customer service provided it appalling I first spoke to Anitha who hung up on me then received a call back from Mary who was also unbothered about my concerns who also did not want to hear the concerns faced as we have had no electricity for the past 4 days I was promised a call back from Nokuthula Jasmine a manager who has still not called back provided the reference numbers as we reported numerous times Im not happy with the customer service provided its very bad what I faced I would not wish it on any one
0
Replies (0)LK
Lunga K
1 reviews | Active since Jan 2020
9 Jul 2025, 00:19
No power at Umlazi F section every week.
I really don't understand how come we don't have electricity every week at Umlazi Section F, the food is rotting and it's the middle of the month, what are they expecting us to do?, Ay nihlulwa umsebenzi wenu. These people are worse at they jobs.
Helpful (0)
|Replies (0)LK
Lunga K
1 reviews | Active since Jan 2020
9 Jul 2025, 00:19
No power at Umlazi F section every week.
I really don't understand how come we don't have electricity every week at Umlazi Section F, the food is rotting and it's the middle of the month, what are they expecting us to do?, Ay nihlulwa umsebenzi wenu. These people are worse at they jobs.
0
Replies (0)NM
Nelly M
1 reviews | Active since Jan 2020
3 Jul 2025, 04:54
Power outage almost every week 😕 trenance park
Ref 7490583. We have the same issue almost every second week . It's a burnt fuse/ sensor / switch on the transformer .It keeps getting replaced. Can it not be repaired and solved once. I work from home and struggling a lot with this power because it's normally off for more than 24 to 48 hours and that's lost time for me. This is ridiculou***** this be solved now.
Helpful (0)
|Replies (0)NM
Nelly M
1 reviews | Active since Jan 2020
3 Jul 2025, 04:54
Power outage almost every week 😕 trenance park
Ref 7490583. We have the same issue almost every second week . It's a burnt fuse/ sensor / switch on the transformer .It keeps getting replaced. Can it not be repaired and solved once. I work from home and struggling a lot with this power because it's normally off for more than 24 to 48 hours and that's lost time for me. This is ridiculou***** this be solved now.
0
Replies (0)TM
Thobile M
1 reviews | Active since Jan 2020
2 Jul 2025, 11:31
Overpayment
This is not directed to the faults department my story is I went to Sizakala in Megacity sent my mom to pay only R1000 for electricity the cashier charged my card R3000 I don't know how we went from 1000 to 3000 mom complained they said there is nothing they can do about the charges called capitec bank they also said they can't do anything mind you I have to buy groceries my salary doesn't cover all our expenses in a month called customer care service they dropped the call on me. I'm I don't know what to do in this situation the Sizakala employee told us they can't reverse the money
Helpful (0)
|Replies (0)TM
Thobile M
1 reviews | Active since Jan 2020
2 Jul 2025, 11:31
Overpayment
This is not directed to the faults department my story is I went to Sizakala in Megacity sent my mom to pay only R1000 for electricity the cashier charged my card R3000 I don't know how we went from 1000 to 3000 mom complained they said there is nothing they can do about the charges called capitec bank they also said they can't do anything mind you I have to buy groceries my salary doesn't cover all our expenses in a month called customer care service they dropped the call on me. I'm I don't know what to do in this situation the Sizakala employee told us they can't reverse the money
0
Replies (0)