Active since Feb 2020
The customer service provided it appalling I first spoke to Anitha who hung up on me then received a call back from Mary who was also unbothered about my concerns who also did not want to hear the concerns faced as we have had no electricity for the past 4 days I was promised a call back from Nokuthula Jasmine a manager who has still not called back provided the reference numbers as we reported numerous times Im not happy with the customer service provided its very bad what I faced I would not wish it on any one
I was at Inanda Newtown Boxer Super Star and I bought 2kg braai pack when I cooked it it I recognized it was off when I checked the expiry date it was 30/08/2024 hence I bought it on 21/10/2024 and when I returned with the chicken and the receipt plus the package with the expiry date for the 30th of Augast I couldn't get a refund. I'm very disappointed how could you even sell braai pack that expired 2 months ago????
I made a claim in 16 October received half the money on the 9th of February so i did a follow up today about the rest my call was being transfered back and forth and i kept speaking to Susan so i asked who will assist me with my claim she said she does not know i asked whats the process she said she does not know so i asked what is she going to do she said she doesnt know so i asked about my claim and whats the way foward cause im being transfered back and forth so she said thats not her problem she does not care i was suprised and shocked as to what kind of service is this i had no problems with claiming with other companies but NMG wow your service is poor and your staff is worse my call was done today at 15:03 please listen and provide feedback this is totaly unacceptable
I claimed my provident fund on the 16 of October they said its 6 to 8 weeks and theres no feedback whatsover and now they not even answering our calls
Poor service Mbali M Jet West Street with an attitude does not know how to address customers
PATHETIC SERVICE I RECEIVED FROM THERESSA AMON via call centre.My granny received a message written,Thank you for your request Sorry to see yo go.yet no request was sent she confirmed everything but she was not willing to help
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