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FibreClean (Pty) Ltd
Claimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Celeste N
1 reviews | Active since Jan 2020
11 Aug 2016, 04:05
Very poor service
<p>We had a confirmed appointment by e-mail for Fibreclean to clean our carpets on Monday the 08th August in the afternoon. I took a days leave especially for them. Just before 4pm I called their offices to see what time they are arriving and no one answered the phone. I then called the sales person on her cell phone and she didnt answer either. I then tried sending an e-mail asking what time they will arrive and still nothing. I tried calling her cell phone again a few times with no response. Up until today I have not heard a single thing from them. I really cannot believe how some people are still in business if they can run their companies this way.</p> <p> </p>
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Celeste N
1 reviews | Active since Jan 2020
11 Aug 2016, 04:05
Very poor service
<p>We had a confirmed appointment by e-mail for Fibreclean to clean our carpets on Monday the 08th August in the afternoon. I took a days leave especially for them. Just before 4pm I called their offices to see what time they are arriving and no one answered the phone. I then called the sales person on her cell phone and she didnt answer either. I then tried sending an e-mail asking what time they will arrive and still nothing. I tried calling her cell phone again a few times with no response. Up until today I have not heard a single thing from them. I really cannot believe how some people are still in business if they can run their companies this way.</p> <p> </p>
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amoret L
1 reviews | Active since Jan 2020
10 Jun 2015, 07:00
BAD SERVICE
After 2 weeks of struggling to get an appointment Fibreclean came to clean our carpets on 29 April 2015.<br> After they left and we started to put everything back we noticed that a big custom fit mirror was broken in the one room. We took a photo and emailed Justin that same day. We got a response the next day that he will investigate and we should get n quote to replace. Which we did and emailed (R1300.00.) We had to follow up rumours times before he requested another quote,, he needed two for the insurance. Once again we did and send it through. We had to phone and follow up - no feedback from there side. Eventually we where told he got a mirror from one of his suppliers not using one of the 2 quotes we supplied. The mirror was delivered Friday 12 June 2015, not fitted, just delivered, with yet another excuse that the people who broke the mirror will come and fit the mirror but they are sick. Its been six weeks and it has still not been sorted
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amoret L
1 reviews | Active since Jan 2020
10 Jun 2015, 07:00
BAD SERVICE
After 2 weeks of struggling to get an appointment Fibreclean came to clean our carpets on 29 April 2015.<br> After they left and we started to put everything back we noticed that a big custom fit mirror was broken in the one room. We took a photo and emailed Justin that same day. We got a response the next day that he will investigate and we should get n quote to replace. Which we did and emailed (R1300.00.) We had to follow up rumours times before he requested another quote,, he needed two for the insurance. Once again we did and send it through. We had to phone and follow up - no feedback from there side. Eventually we where told he got a mirror from one of his suppliers not using one of the 2 quotes we supplied. The mirror was delivered Friday 12 June 2015, not fitted, just delivered, with yet another excuse that the people who broke the mirror will come and fit the mirror but they are sick. Its been six weeks and it has still not been sorted
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