FA
Fire and Ice Hotel Menlyn
Unclaimed Business
FA
Fire and Ice Hotel Menlyn
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Fire and Ice Hotel Menlyn
Fire and Ice Hotel Menlyn has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Fire and Ice Hotel Menlyn across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lutricia M
1 reviews | Active since Jan 2020
18 Sept 2025, 17:46
AROGANT CYNTHIA
On the 18th of September 2025, at approximately 2:00 PM, my family and I experienced a highly disappointing and unprofessional encounter with a staff member named Cynthia at Protea Hotel Fire and Ice Menlyn. Despite being loyal Prokard members for over three years, she disregarded the established terms and conditions of Prokard and instead imposed her own rules, which are neither stipulated nor aligned with the official policy. Her conduct was not only disrespectful towards my family and me but also resulted in an unnecessary waste of more than 30 minutes of our time. However, I would like to sincerely commend Thapelo for his exemplary professionalism, courtesy, and efficiency in resolving the matter. His respectful approach and commitment to service excellence restored our confidence and greatly contrasted with the earlier negative experience.
Helpful (0)
|Replies (0)LM
Lutricia M
1 reviews | Active since Jan 2020
18 Sept 2025, 17:46
AROGANT CYNTHIA
On the 18th of September 2025, at approximately 2:00 PM, my family and I experienced a highly disappointing and unprofessional encounter with a staff member named Cynthia at Protea Hotel Fire and Ice Menlyn. Despite being loyal Prokard members for over three years, she disregarded the established terms and conditions of Prokard and instead imposed her own rules, which are neither stipulated nor aligned with the official policy. Her conduct was not only disrespectful towards my family and me but also resulted in an unnecessary waste of more than 30 minutes of our time. However, I would like to sincerely commend Thapelo for his exemplary professionalism, courtesy, and efficiency in resolving the matter. His respectful approach and commitment to service excellence restored our confidence and greatly contrasted with the earlier negative experience.
0
Replies (0)AA
Adeyinka A
1 reviews | Active since Jan 2020
4 Nov 2024, 09:04
"Unacceptable Security Negligence – Guests' Belongings Are Not Safe!"
"I celebrated my birthday at Protea Hotel Fire & Ice Menlyn, expecting a memorable experience, but it turned into a nightmare. My phone was ******, and the hotel’s response was shockingly inadequate. Despite CCTV footage and alerting management within 2 minutes, there was no lockdown, no attempt to locate the *****, and zero accountability. After checking reviews, I found multiple other guests have also reported their phones being ****** here, with similar lack of action from the hotel. This troubling pattern of negligence shows that Protea Hotel Fire & Ice Menlyn does not prioritize guest safety. As a loyal customer, I am deeply disappointed. I strongly advise anyone who values their belongings to think twice before staying here. Protea Hotels, you must address these serious security issues immediately!"
Helpful (0)
|Replies (0)AA
Adeyinka A
1 reviews | Active since Jan 2020
4 Nov 2024, 09:04
"Unacceptable Security Negligence – Guests' Belongings Are Not Safe!"
"I celebrated my birthday at Protea Hotel Fire & Ice Menlyn, expecting a memorable experience, but it turned into a nightmare. My phone was ******, and the hotel’s response was shockingly inadequate. Despite CCTV footage and alerting management within 2 minutes, there was no lockdown, no attempt to locate the *****, and zero accountability. After checking reviews, I found multiple other guests have also reported their phones being ****** here, with similar lack of action from the hotel. This troubling pattern of negligence shows that Protea Hotel Fire & Ice Menlyn does not prioritize guest safety. As a loyal customer, I am deeply disappointed. I strongly advise anyone who values their belongings to think twice before staying here. Protea Hotels, you must address these serious security issues immediately!"
0
Replies (0)hM
hunadi M
1 reviews | Active since Jan 2020
31 Jul 2024, 06:45
Best staff in your hotel
If your looking for reservations for any event at this hotel, please ask for the lady by name of CARMEN FERREIRA, oohh my gosh this lady is amazing. She communicates and she makes sure that your event is successful, you give her what u wish from table setting to table arrangements. Am happy they have her as part of their team. Not forgetting SIs Lungile Moshe the flow manager they are the best. Thank you, Protea.
Helpful (0)
|Replies (0)hM
hunadi M
1 reviews | Active since Jan 2020
31 Jul 2024, 06:45
Best staff in your hotel
If your looking for reservations for any event at this hotel, please ask for the lady by name of CARMEN FERREIRA, oohh my gosh this lady is amazing. She communicates and she makes sure that your event is successful, you give her what u wish from table setting to table arrangements. Am happy they have her as part of their team. Not forgetting SIs Lungile Moshe the flow manager they are the best. Thank you, Protea.
0
Replies (0)PN
Pertunia N
1 reviews | Active since Jan 2020
10 Jul 2024, 08:38
Beautiful staff members with beautiful hearts. Ubuntu at its best
We recently had an event at the Fire and Ice Hotel in Pretoria Menlyn. I was changing and my dress zipper got ruined. Lord I felt like leaving the Gala dinner then a lady named Lebogang and Lizzy came to my rescue. They did not even need to assist me as this is not part of their job but they went above and beyond to assist me. I just wanted to say thank you, it is not always that you find people who go beyond their call of duty to assist a stranger. Kea leboga may God bless both of them. That place is so beautiful and receiving such assistance made me see it's beauty even more. Will definitely come back because of those ladies.
Helpful (0)
|Replies (0)PN
Pertunia N
1 reviews | Active since Jan 2020
10 Jul 2024, 08:38
Beautiful staff members with beautiful hearts. Ubuntu at its best
We recently had an event at the Fire and Ice Hotel in Pretoria Menlyn. I was changing and my dress zipper got ruined. Lord I felt like leaving the Gala dinner then a lady named Lebogang and Lizzy came to my rescue. They did not even need to assist me as this is not part of their job but they went above and beyond to assist me. I just wanted to say thank you, it is not always that you find people who go beyond their call of duty to assist a stranger. Kea leboga may God bless both of them. That place is so beautiful and receiving such assistance made me see it's beauty even more. Will definitely come back because of those ladies.
0
Replies (0)