FF
Florstore Fish Hoek
Unclaimed Business
FF
Florstore Fish Hoek
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
John S
1 reviews | Active since Jan 2020
14 Mar 2024, 08:10
Be very careful of this business
Be careful of this business. Their poor workmanship resulted in me contacting the manager with factual evidence of shoddy workmanship for correction. Their installation foreman was rude and abrupt and refused to accept responsibility. Their office sales/manager never visited the property to inspect their shoddy work and resorted in defending his foreman and spewing out verbal insults to me via a WhatsApp message. In hindsight I should NEVER have paid them the full amount upfront (as per their policy) and have taken my business to a more reputable supplier.
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John S
1 reviews | Active since Jan 2020
14 Mar 2024, 08:10
Be very careful of this business
Be careful of this business. Their poor workmanship resulted in me contacting the manager with factual evidence of shoddy workmanship for correction. Their installation foreman was rude and abrupt and refused to accept responsibility. Their office sales/manager never visited the property to inspect their shoddy work and resorted in defending his foreman and spewing out verbal insults to me via a WhatsApp message. In hindsight I should NEVER have paid them the full amount upfront (as per their policy) and have taken my business to a more reputable supplier.
0
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Nadia W
1 reviews | Active since Jan 2020
28 Jan 2023, 21:18
Proceed with caution
Unfortunately I have had a very poor experience with Florstore. I employed a property manager , Property Management Solutions, to oversee the renovation and repair of our house in Cape Town while we were still living abroad. Property Management Solutions recommended Florstore to replace carpeting and install wood laminate in the house. I specified that the wood laminate was to match existing flooring. Without confirming with me, a decision was made to install a darker colour. Photos were sent to me which did not reflect well the true colour. When I arrived I asked Florstore to fix this error. They agreed to do it but only if I paid a significant amount more to have this done. A new colour was chosen. When Florstore arrived again I noted that, again, the colour did not match the existing floor boards. They confirmed that the samples do not reflect the true colour. I decided there was no point in replacing the existing boards if the colour would still not match and requested a refund. They have refused to refund my second payment and acknowledge no fault in selecting the wrong colour in the first place. Although they are quick and efficient, I cannot recommend this company due to their poor dispute resolution process and derogatory attitude to myself. They ask for 100% payment up front and have a clause that says you can’t cancel an order. I would be very careful of using this company in case something goes wrong. Unfortunately, Property Management Solutions, that was paid to oversee the job, is also claiming no responsibility.
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Nadia W
1 reviews | Active since Jan 2020
28 Jan 2023, 21:18
Proceed with caution
Unfortunately I have had a very poor experience with Florstore. I employed a property manager , Property Management Solutions, to oversee the renovation and repair of our house in Cape Town while we were still living abroad. Property Management Solutions recommended Florstore to replace carpeting and install wood laminate in the house. I specified that the wood laminate was to match existing flooring. Without confirming with me, a decision was made to install a darker colour. Photos were sent to me which did not reflect well the true colour. When I arrived I asked Florstore to fix this error. They agreed to do it but only if I paid a significant amount more to have this done. A new colour was chosen. When Florstore arrived again I noted that, again, the colour did not match the existing floor boards. They confirmed that the samples do not reflect the true colour. I decided there was no point in replacing the existing boards if the colour would still not match and requested a refund. They have refused to refund my second payment and acknowledge no fault in selecting the wrong colour in the first place. Although they are quick and efficient, I cannot recommend this company due to their poor dispute resolution process and derogatory attitude to myself. They ask for 100% payment up front and have a clause that says you can’t cancel an order. I would be very careful of using this company in case something goes wrong. Unfortunately, Property Management Solutions, that was paid to oversee the job, is also claiming no responsibility.
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Nic G
1 reviews | Active since Jan 2020
11 Feb 2022, 10:05
Good Service
JJ and his Team were great. All started with loads of recommendations and a good quote. These guys were in and out and clean behind themselves. Any future work I’ll give these guys a call for sure. Thanks again for the great work!
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Nic G
1 reviews | Active since Jan 2020
11 Feb 2022, 10:05
Good Service
JJ and his Team were great. All started with loads of recommendations and a good quote. These guys were in and out and clean behind themselves. Any future work I’ll give these guys a call for sure. Thanks again for the great work!
0
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2021, 06:24
Best Carpeting Company by far!
We have been customers of Florstore for many years and have always had nothing but the best service and prices. We had another carpet installed yesterday. We were given a time for the installation and they arrived spot on time. As usual, the work is done professionally and neatly and everything is left clean when they are finished. No need to shop around as their price is always the best. Thanks For another great job Florstore
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2021, 06:24
Best Carpeting Company by far!
We have been customers of Florstore for many years and have always had nothing but the best service and prices. We had another carpet installed yesterday. We were given a time for the installation and they arrived spot on time. As usual, the work is done professionally and neatly and everything is left clean when they are finished. No need to shop around as their price is always the best. Thanks For another great job Florstore
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