Franc Group

Based on recent customer reviews, Franc Group receives polarised feedback that highlights a clear contrast between its investing experience and its withdrawal process. Customers consistently praise the app for being intuitive, easy to use, and educational, with several singling out responsive agents such as Gontse Mothibe for prompt assistance with deposit queries. However, a recurring theme is severe frustration with delayed withdrawals exceeding the stated five working day turnaround, accompanied by vague responses, poor communication, and unanswered follow-ups, which has eroded trust in the platform as a place to hold accessible savings.

Franc Group has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. They reply to 57% of negative reviews, typically within 512 hours 40 min. Hellopeter has tracked Franc Group across total reviews.