Franc Group
Claimed Business
Franc Group
Claimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Franc Group receives strong praise for its simple, intuitive investment app that makes investing accessible, especially for beginners. Customers appreciate the educational content, goal-based strategies, and robo-advisor features. However, a significant portion of reviewers express serious frustration with withdrawal delays, citing funds taking well beyond stated processing times. Poor customer service responsiveness during withdrawal issues is a recurring concern, with unanswered emails, WhatsApp messages, and chat requests leaving customers feeling helpless when trying to access their savings.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
1636h 11mReply Time
-100 NPSUnlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 1636 hours 11 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
1636h 11m
NPS Score
-100
Recommended: Unlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 1636 hours 11 min
Review Distribution
2.4|12 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(8.3%)
1(58.3%)
5(33.3%)
4(0%)
3(0%)
2(8.3%)
1(58.3%)
Frequently Asked Questions About Franc Group
Based on recent customer reviews, Franc Group receives strong praise for its simple, intuitive investment app that makes investing accessible, especially for beginners. Customers appreciate the educational content, goal-based strategies, and robo-advisor features. However, a significant portion of reviewers express serious frustration with withdrawal delays, citing funds taking well beyond stated processing times. Poor customer service responsiveness during withdrawal issues is a recurring concern, with unanswered emails, WhatsApp messages, and chat requests leaving customers feeling helpless when trying to access their savings.
Franc Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 63% of negative reviews, typically within 1636 hours 11 min. Hellopeter has tracked Franc Group across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKJ
Katlego J
1 reviews | Active since Jan 2020
18 Mar 2026, 20:16
I invested in an online platform that promised returns, but communication has been extremely poor and withdrawal requests remain unpaid
I invested in an online platform that promised returns, but communication has been extremely poor and withdrawal requests remain unpaid. This lack of response and failure to process payouts raises serious concerns about the company’s legitimacy. Please be cautious and avoid investing without proper verification. Contact Nation cyber security UK. *+ 4 4 74 6 5 2 8 55 8 4* watsapp
Helpful (0)
|Replies (0)KJ
Katlego J
1 reviews | Active since Jan 2020
18 Mar 2026, 20:16
I invested in an online platform that promised returns, but communication has been extremely poor and withdrawal requests remain unpaid
I invested in an online platform that promised returns, but communication has been extremely poor and withdrawal requests remain unpaid. This lack of response and failure to process payouts raises serious concerns about the company’s legitimacy. Please be cautious and avoid investing without proper verification. Contact Nation cyber security UK. *+ 4 4 74 6 5 2 8 55 8 4* watsapp
0
Replies (0)ZN
Zinhle N
1 reviews | Active since Jan 2020
16 Mar 2026, 11:13
Efficient I am new and could not understand why I deposited and my money could not reflect
Efficient I am new and could not understand why I deposited and my money could not reflect. I sent an email once, and they solved my issue. Very efficient. Now I am looking forward to how my savings will go.
Helpful (0)
|Replies (0)ZN
Zinhle N
1 reviews | Active since Jan 2020
16 Mar 2026, 11:13
Efficient I am new and could not understand why I deposited and my money could not reflect
Efficient I am new and could not understand why I deposited and my money could not reflect. I sent an email once, and they solved my issue. Very efficient. Now I am looking forward to how my savings will go.
0
Replies (0)NT
Nthabiseng T
1 reviews | Active since Jan 2020
15 Mar 2026, 11:05
WITHDAWAL NOT BEING PROCESSED. BE CAREFUL THEM
At this point I think this is a ****, be very careful. It VERY easy to deposit your money but getting it back is a Nightmare. Do not keep your emergency funds here please. I am now sitting here waiting for my money to be paid out to me its supposed to take 2-5 days , today is the 5th and there is no money. I have engaged them on their chats through the app, they just say the money is on the way. WHEN? THIS IS MY MONEY I AM NOT BORROWING IT!
Helpful (0)
|Replies (0)NT
Nthabiseng T
1 reviews | Active since Jan 2020
15 Mar 2026, 11:05
WITHDAWAL NOT BEING PROCESSED. BE CAREFUL THEM
At this point I think this is a ****, be very careful. It VERY easy to deposit your money but getting it back is a Nightmare. Do not keep your emergency funds here please. I am now sitting here waiting for my money to be paid out to me its supposed to take 2-5 days , today is the 5th and there is no money. I have engaged them on their chats through the app, they just say the money is on the way. WHEN? THIS IS MY MONEY I AM NOT BORROWING IT!
0
Replies (0)JK
T
Thembekile
1 reviews | Active since Jan 2020
4 Mar 2026, 13:41
The app is easy to u...
The app is easy to use and the client service is quick and helpful
Helpful (0)
|Replies (0)T
Thembekile
1 reviews | Active since Jan 2020
4 Mar 2026, 13:41
The app is easy to u...
The app is easy to use and the client service is quick and helpful
0
Replies (0)TN
Thandiwe N
1 reviews | Active since Jan 2020
24 Feb 2026, 07:33
Franc Stokvel App
I have been investing on this app for 3 months now. Not only is it frustrating that deposits take ages to reflect but getting ahold of someone to assist is even a bigger nightmare. I deposited an amount into the App's account on 25th February and it still has not reflected. I sent an email to enquire to the only contact person whose email address I have (as there is no website) - I have not received any response after following up continuously. This may be my only was of finding out what happened to my deposit.
Helpful (0)
|Replies (0)TN
Thandiwe N
1 reviews | Active since Jan 2020
24 Feb 2026, 07:33
Franc Stokvel App
I have been investing on this app for 3 months now. Not only is it frustrating that deposits take ages to reflect but getting ahold of someone to assist is even a bigger nightmare. I deposited an amount into the App's account on 25th February and it still has not reflected. I sent an email to enquire to the only contact person whose email address I have (as there is no website) - I have not received any response after following up continuously. This may be my only was of finding out what happened to my deposit.
0
Replies (0)C
MM
Molebogeng M
1 reviews | Active since Jan 2020
12 Feb 2026, 11:10
REFUSAL OF ACCOUNT CLOSURE
Great for investing BUT WHEN I NEED TO CLOSE ACCOUNTS AND GET MY MONEY... I'm told funds are still being processed but those funds have been sitting into he account with no activity for a while. BE CAREFUL WITH THEM, YOU MIGHT NOT GET YOUR MONEY WHEN YOU NEED IT
Helpful (0)
|Replies (0)MM
Molebogeng M
1 reviews | Active since Jan 2020
12 Feb 2026, 11:10
REFUSAL OF ACCOUNT CLOSURE
Great for investing BUT WHEN I NEED TO CLOSE ACCOUNTS AND GET MY MONEY... I'm told funds are still being processed but those funds have been sitting into he account with no activity for a while. BE CAREFUL WITH THEM, YOU MIGHT NOT GET YOUR MONEY WHEN YOU NEED IT
0
Replies (0)