GP
Gourmet Pet Industries
Unclaimed Business
GP
Gourmet Pet Industries
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Gourmet Pet Industries
Gourmet Pet Industries has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Gourmet Pet Industries across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Anon A
1 reviews | Active since Jan 2020
14 May 2025, 05:19
Rotten Waggies dog food
I bought 4 bags of Waggies senior dog food in January 2025. When I opened the first bag, the food was covered in mould, and I had to dump the entire bag in the ******* bin. I opened the second bag, which seems fine. However, this morning when I opened bags 3 and 4, both were filled with mould covered dog food. I noticed then that the food expired in February 2025. (Bought it at Pick n Pay, but obviously I no longer have the receipt.) However, note that I opened the first bag prior to the expiry date, and it was already rotten, and would have negatively impacted my senior dog's health. I cannot find contact details for Gourmet Industry, the manufacturer of Waggies, but I did find MANY similar complaints on HelloPeter website.
Helpful (0)
|Replies (0)AA
Anon A
1 reviews | Active since Jan 2020
14 May 2025, 05:19
Rotten Waggies dog food
I bought 4 bags of Waggies senior dog food in January 2025. When I opened the first bag, the food was covered in mould, and I had to dump the entire bag in the ******* bin. I opened the second bag, which seems fine. However, this morning when I opened bags 3 and 4, both were filled with mould covered dog food. I noticed then that the food expired in February 2025. (Bought it at Pick n Pay, but obviously I no longer have the receipt.) However, note that I opened the first bag prior to the expiry date, and it was already rotten, and would have negatively impacted my senior dog's health. I cannot find contact details for Gourmet Industry, the manufacturer of Waggies, but I did find MANY similar complaints on HelloPeter website.
0
Replies (0)JR
Justine R
1 reviews | Active since Jan 2020
28 Jan 2025, 19:36
Rubber piece found in dog food
I bought Waggies 8kg small dog, dog pallets at Pick n Pay and found a piece of rubber while pouring out pallets to feed my two dogs. This is very concerning as I pour sauce over the pallets which hides the smell or taste of the rubber and could cause huge issues if digested.
Helpful (0)
|Replies (0)JR
Justine R
1 reviews | Active since Jan 2020
28 Jan 2025, 19:36
Rubber piece found in dog food
I bought Waggies 8kg small dog, dog pallets at Pick n Pay and found a piece of rubber while pouring out pallets to feed my two dogs. This is very concerning as I pour sauce over the pallets which hides the smell or taste of the rubber and could cause huge issues if digested.
0
Replies (0)VZ
Virginia Z
1 reviews | Active since Jan 2020
31 Dec 2024, 09:16
Spoiled Pet Food
I bought the food on 30/9/2024. The pellets have white spots all over it. I informed the marketing division on 7/10/2024. I send pictures of the specific batch it was bought from at Pick and Pay Faerie Glen Pretoria. I received a reply on 9/10/2024 requesting my address to deliver a replacement bag. I rep**** on 9/10/2024. I followed up again in November. No response received at all. Why should we as consumers just let such an issue pass. I have been patient but this is not the way to do business.
Helpful (0)
|Replies (0)VZ
Virginia Z
1 reviews | Active since Jan 2020
31 Dec 2024, 09:16
Spoiled Pet Food
I bought the food on 30/9/2024. The pellets have white spots all over it. I informed the marketing division on 7/10/2024. I send pictures of the specific batch it was bought from at Pick and Pay Faerie Glen Pretoria. I received a reply on 9/10/2024 requesting my address to deliver a replacement bag. I rep**** on 9/10/2024. I followed up again in November. No response received at all. Why should we as consumers just let such an issue pass. I have been patient but this is not the way to do business.
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Replies (0)MB
Ms. Bruyns
1 reviews | Active since Jan 2020
5 Jun 2024, 11:07
BAD CUSTOMER SERVICE!
I've ordered wet dog food from them 2 months ago with no problem. I want to order again last week, their website is not working properly. I sent an email for assistance with my order. What a rude lady, she said that I must try another browser. She doesn’t want to help, too much of an effort! Really previously they assisted me and no problem. All of a sudden now it is a problem?
Helpful (0)
|Replies (0)MB
Ms. Bruyns
1 reviews | Active since Jan 2020
5 Jun 2024, 11:07
BAD CUSTOMER SERVICE!
I've ordered wet dog food from them 2 months ago with no problem. I want to order again last week, their website is not working properly. I sent an email for assistance with my order. What a rude lady, she said that I must try another browser. She doesn’t want to help, too much of an effort! Really previously they assisted me and no problem. All of a sudden now it is a problem?
0
Replies (0)AF
Andrew F
1 reviews | Active since Jan 2020
14 Apr 2022, 10:08
Not the correct weight as stated
Bought 8kg bag only weight 7kg. Could NOT get their Facebook page or site to report this. Their contact number is disguised as 0861 PET FOOD. Tried doing a review on my finding, was not possible to submit. Seems Checkers must review selling this product. I will be notifying the store manager. Unacceptable that company's can sell something stating 8kg, but only has 7kg content. :(
Helpful (0)
|Replies (0)AF
Andrew F
1 reviews | Active since Jan 2020
14 Apr 2022, 10:08
Not the correct weight as stated
Bought 8kg bag only weight 7kg. Could NOT get their Facebook page or site to report this. Their contact number is disguised as 0861 PET FOOD. Tried doing a review on my finding, was not possible to submit. Seems Checkers must review selling this product. I will be notifying the store manager. Unacceptable that company's can sell something stating 8kg, but only has 7kg content. :(
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Replies (0)JS
BW
Brandon W
1 reviews | Active since Jan 2020
27 Aug 2020, 09:55
Waggies dog food making our dogs sick
I am truly disappointed in the Waggies dog food, we have five dogs and we bought the Waggies dog food that was on special at Checkers. 4 out of the 5 dogs was sick from the food, vomiting everyday. I will never buy this again. We only realized this when we changed the food. I do not know what they put in this food but I really do not even want to know. I see that I am not the only one complaining about the food. It should be removed from the shelves.
Helpful (0)
|Replies (0)BW
Brandon W
1 reviews | Active since Jan 2020
27 Aug 2020, 09:55
Waggies dog food making our dogs sick
I am truly disappointed in the Waggies dog food, we have five dogs and we bought the Waggies dog food that was on special at Checkers. 4 out of the 5 dogs was sick from the food, vomiting everyday. I will never buy this again. We only realized this when we changed the food. I do not know what they put in this food but I really do not even want to know. I see that I am not the only one complaining about the food. It should be removed from the shelves.
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Replies (0)SW
Sean W
1 reviews | Active since Jan 2020
31 May 2020, 11:38
Waggies contaminated dog food yet again!
Waggies pet food packet purchased from Pick n Pay Norwood contained contaminated food pellets which unfortunately my dogs ate! Within some 12 hours, they ****ed all over the house. I tried to call and speak to someone at Gourmet Pet Industries but of course, I had to leave a voice message and am still waiting for a callback? Pick n Pay was most accommodating and gave me a replacement bag of their Pick n Pay dog food. I am also a first-time buyer of Waggies. It is a pity I never read the reviews before I purchased it. I am of the opinion that Pick n Pay should stop purchasing Waggies pet foods.
Helpful (0)
|Replies (0)SW
Sean W
1 reviews | Active since Jan 2020
31 May 2020, 11:38
Waggies contaminated dog food yet again!
Waggies pet food packet purchased from Pick n Pay Norwood contained contaminated food pellets which unfortunately my dogs ate! Within some 12 hours, they ****ed all over the house. I tried to call and speak to someone at Gourmet Pet Industries but of course, I had to leave a voice message and am still waiting for a callback? Pick n Pay was most accommodating and gave me a replacement bag of their Pick n Pay dog food. I am also a first-time buyer of Waggies. It is a pity I never read the reviews before I purchased it. I am of the opinion that Pick n Pay should stop purchasing Waggies pet foods.
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Replies (0)