GA
Grahams Appliances
Unclaimed Business
GA
Grahams Appliances
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
-100Unlikely
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKE
NY
Nasoogha Y
1 reviews | Active since Jan 2020
8 Sept 2025, 10:01
Grahams appliances
Worst experiece ever,im a home baker..i have a defy fairly new model stove and oven free standing unit..i wish i could give 0 rating ,grahams service is absolutely disgusting .the team that collected my stove were top notch,very friendly and helpfull..as for the in store team ,please ppl do not support this business.my switch burnt on my stove ,i ordered the new switch from grahams which i payed almost R500 for,ok cool..my husband could not fit it and we called grahams.the collected it,1 week past we called,any updates ?no we just received the diagram to fit the switch..okay cool ,2nd week we called again a couple of times with a promise from them to call back which they never ever once did..3 rd week passed,we called again,nothing yet..no calls no updates ..so on saturday going in to week 4 my husband called again ,and the technician got irritated because we keep calling .please bare in mind,this is my bread n butter,which i told rudy the guy that came to inspect .this was al together a 6 week saga going back n forth only to be told come collect it we cannot fix it..so my husband went to go fetch it,and geuss what,they had the audacity to still demand us to pay R460 for collection i assume .as you can imagine my frustration with thr non chalant attitude if im not a paying customer.thats seriously how i felt.im sharing my experience and hoping they will improve their service delivery .
Helpful (0)
|Replies (0)NY
Nasoogha Y
1 reviews | Active since Jan 2020
8 Sept 2025, 10:01
Grahams appliances
Worst experiece ever,im a home baker..i have a defy fairly new model stove and oven free standing unit..i wish i could give 0 rating ,grahams service is absolutely disgusting .the team that collected my stove were top notch,very friendly and helpfull..as for the in store team ,please ppl do not support this business.my switch burnt on my stove ,i ordered the new switch from grahams which i payed almost R500 for,ok cool..my husband could not fit it and we called grahams.the collected it,1 week past we called,any updates ?no we just received the diagram to fit the switch..okay cool ,2nd week we called again a couple of times with a promise from them to call back which they never ever once did..3 rd week passed,we called again,nothing yet..no calls no updates ..so on saturday going in to week 4 my husband called again ,and the technician got irritated because we keep calling .please bare in mind,this is my bread n butter,which i told rudy the guy that came to inspect .this was al together a 6 week saga going back n forth only to be told come collect it we cannot fix it..so my husband went to go fetch it,and geuss what,they had the audacity to still demand us to pay R460 for collection i assume .as you can imagine my frustration with thr non chalant attitude if im not a paying customer.thats seriously how i felt.im sharing my experience and hoping they will improve their service delivery .
0
Replies (0)DM
Deon M
1 reviews | Active since Jan 2020
12 Aug 2025, 12:29
You have a better chance using a random facebook repair guy
You have a better chance of getting something fixed by the local Facebook Malawian guy. Grahams fails to fix item , fails to answer emails or returns calls and doesn't even wipe down your appliance once they supposedly fixed it - only to get home and it still doesn't work. They make no effort to resolve the issue -months of asking for an update goes unanswered.
Helpful (0)
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Deon M
1 reviews | Active since Jan 2020
12 Aug 2025, 12:29
You have a better chance using a random facebook repair guy
You have a better chance of getting something fixed by the local Facebook Malawian guy. Grahams fails to fix item , fails to answer emails or returns calls and doesn't even wipe down your appliance once they supposedly fixed it - only to get home and it still doesn't work. They make no effort to resolve the issue -months of asking for an update goes unanswered.
0
Replies (0)MF
DM
David M
1 reviews | Active since Jan 2020
10 Aug 2024, 10:38
Unsatisfactory Customer Service
I took my washing machine in for repairs, took Grahams 4 days to provide a quote for the repair. The same day I accepted the quote and paid them a 70% deposit. Since then whenever we phone to get feedback, the lady who answers the phone takes a message and says someone will call back, this call never happens. It is now 10 days since the deposit was paid and I still have no idea as to the state of the repair.
Helpful (0)
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David M
1 reviews | Active since Jan 2020
10 Aug 2024, 10:38
Unsatisfactory Customer Service
I took my washing machine in for repairs, took Grahams 4 days to provide a quote for the repair. The same day I accepted the quote and paid them a 70% deposit. Since then whenever we phone to get feedback, the lady who answers the phone takes a message and says someone will call back, this call never happens. It is now 10 days since the deposit was paid and I still have no idea as to the state of the repair.
0
Replies (0)HH
Herman H
1 reviews | Active since Jan 2020
6 Jul 2022, 11:09
Bad manners
I phoned this business this morning to enquire about parts. The phone was answered by a man with the words "Grahams Appliances. . "bas well as his surname.I then requested to be transferred to the spares department. The answered me saying "Can I help you?" and I repeated my request to be put through to the spares department. He then answered me in a vey irate tone "Can I help you?" No mention of the fact that I could be speaking to the soares department or if he didn't hear my request. Just this irritated voice. When I saud to him that I'd rather not do business with somebody treating me in such way, the phone was put down in my ear.
Helpful (0)
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Herman H
1 reviews | Active since Jan 2020
6 Jul 2022, 11:09
Bad manners
I phoned this business this morning to enquire about parts. The phone was answered by a man with the words "Grahams Appliances. . "bas well as his surname.I then requested to be transferred to the spares department. The answered me saying "Can I help you?" and I repeated my request to be put through to the spares department. He then answered me in a vey irate tone "Can I help you?" No mention of the fact that I could be speaking to the soares department or if he didn't hear my request. Just this irritated voice. When I saud to him that I'd rather not do business with somebody treating me in such way, the phone was put down in my ear.
0
Replies (0)