HH
Herman H
Active since Sep 2016
22
Reviews
0
Industries
Reviews
22 reviews33 months ago
Bad reaction to query
I have decided to join Virseker on 31 July 2023 so my policy only becomes effective in 3 day's time. In the meantime, I have to update my policy with photographs of my vehicles, correct errors like my daughter's name that was misspelled, add our trailer to the policy, etc. All of these are available online via the website. BUT you can type in as much as you want to, nothing goes through and the page bombs out time and again. When I input a date on which we had and accident, the website tells me that the date must be before that month and year we've had the accident.. It is not the first time I have reported it and 2 of the 5 agents I spoke to today, informed me that they report the problems daily but nothing gets done. If this is the service they provide, I will not be a client of theirs for very long!
60 replies
45 months ago
USELESS CAPITEC
A Capitec ATM went out of service while I was depositing money. It went off line and flashed a message that is was out of service. When I asked the employee at the entrance to the bank to please call the manger for me as I would not like to leave the ATM unattended, she bluntly refused. Eventually I got hold hold of the manager after entering the bank myself. The problem was explained to him and a case registered with Capitec. I was told to wait 14 days before the case feedback would be communicated to me. This was done by Capitec except that their investigation left me with a shortfall of R1 450. I immediately asked that a dispute be recorded. That very afternoon, I got an email stating that the dispute was resolved and that I was incorrectly claiming the R1 450 shortfall. I again reported the matter to Capitec and requested some documentation from them as I wanted to approach the Ombudsman. Needless to say, up to now I have NOT received any documentation. The So called Client Care Centre is clueless and provides me with answers that are complete lies. Somewhere, someone is not doing his/her job! T^%his person is hiding behind the call center agents and cannot be contacted. I am gatvol of such people in general as I have to battle through a different agent every time I call to enquire about the incident and yet I get nowhere! No wonder Capitec rates under the banks with the most complaints received at the Ombudsman. PLEASE DO NOT ANSWER ME WITH YOUR STANDARD "YOUR CAE WILL BE ALLOCATED..." MESSAGE.
134 replies
46 months ago
Bad manners
I phoned this business this morning to enquire about parts. The phone was answered by a man with the words "Grahams Appliances. . "bas well as his surname.I then requested to be transferred to the spares department. The answered me saying "Can I help you?" and I repeated my request to be put through to the spares department. He then answered me in a vey irate tone "Can I help you?" No mention of the fact that I could be speaking to the soares department or if he didn't hear my request. Just this irritated voice. When I saud to him that I'd rather not do business with somebody treating me in such way, the phone was put down in my ear.
0 replies
64 months ago
Multichoice SUCKS!
I have tried to sort out my account with Multichoice on various occasions. I have pleaded, begged, lost my temper, shouted and given up before. Yet Multichoice wipes their backsides on customers' complaints! I have, since the end of Des 2020, changed my holiday home Compact Plus package to a monthly subscription. Before I changed it the balance indicated on the MyDSTV App indicated the amount to pay as R1548 and a few cents payable on 6 Jan 2021. After changing, the package remained a Compact Plus package, only the subscription status changed. Al of a sudden my app indicated the amount to be paid as R2100 and a few cents. I gave it a day and phoned again to query the sudden increase.. The agent started shouting at me and I warned him that I did not like the way he spoke to me. Eventually I put the phone down on him. I phoned a little later and asked the lady to speak to the Team Leader. She explained that they are working remotely and that she will send a request to the Team Leader to contact me. If memory serves, it was on 29 or 30 Dec 2020. Today is the 3rd 0f Jan 2021 and I am still waiting for that Team Dropper to phone me back. -1 000 points for him! Needless to say, Since then I had to phone every day. The next phone call I made was to a very helpful lady. She managed to change my package the way I wanted it and fixed my account. She then explained that her supervisor was not available at the moment and that she could not give me an amount to pay exactly as he had to authorise the changes. She indicated that the amount should be about R2 100. She also promised to phone me back once the approval was done to advise me the exact amount to pay. I am still waiting with baited breath for her phone call. On 2 Jan 2021, still waiting for the above phone call, I phoned again as my amount to pay increased overnight to R2 800 odd. Again I tried to have my account sorted out. I informed the agent that I would pay R2 000 and requested her to make a note on my account that I will pay that amount as I do not have access to an updated statement and Multichoice is unable to provide me with an amount to pay as, every time I phoned in, the amount changed. I then went through all the data given to me during my previous phone calls and came to an amount of just under R1 800 outstanding on my account. I then paid R1 800 towards my account. This morning, 3 Jan 2021, I checked and found that the app now indicated that the outstanding balance on my account was R1 030,76. Shortly afterwards, I received an SMS stating that to stay connected, an amount of R361,09 has to be paid by 6 Jan 2021. This message is firstly an open threat that my viewing will be terminated if I do not pay the specified amount and secondly, according to me, an amount that materialised from thin air as I still do not have a statement an up to now, no one could provide me with a definite amount to be paid on 6 Jan 2021. I phoned in again and then put the phone down on an agent who got very irritated because she tried to convince me that computers malfunction. They don't and I know it as I build and program computers myself. Only the human being who writes the programs for the computer, "malfunctions". I am sure Multichoice can afford the best of the best programmers and software to sort out their accounting mess. (See my previous reports on HelloPeter). I will now pay the amount of R361,09 and I dare Multichoice to terminate my viewing for non-payment on 6 Jan 2021! Considering your one star rating, Trust score of 3,2 and Net Promoter Score of -83, only a blind person will not be able to see that Multichoice's service SUCKS! They are not even close to being a reputable company, not listening to their customers, employing some people who do not do their jobs properly but get paid even so, bombard us with rerun upon rerun upon rerun of programs and expect us to wag our tails in happiness. It would surely be great to have a sliver of hope that they will sort out thier act but I am afraid that will not happen.
112 replies
70 months ago
Additional information Help this business learn from your experience by providing as much information as possible.
Please refer to my previous report about your company. Today (28/07) I received an SMS to remind me to pay my subscription fees as it is nearly month end. My account is payable by the 6th and you certainly do not have to prompt me to pay even though I have to pay for reruns of reruns of reruns and have to put up with you bad service as discussed in my previous post. You broadcast under license from other overseas channels like BBC, etc yet your programs always run weeks, if not months or even years, after it was broadcast on the original channel overseas. Just so you can score a few rand by buying old programs. And then we have to watch reruns for the next 10 years!All you guys are interested in is MONEY! When I phone about a problem, I cannot speak to anyone except a call center agent who, mostly, cannot help me with my problem and then has to escalate the problem. The fact that problems are escalated is no guarantee that the problem will be rectified. Not at all without numerous phone calls to try to get somebody to get up and DO something about one's problem. And after that comes the real problems especially when it comes to accounting! The managers are, like all companies, hiding behind call centers and it seems impossible to get to speak to any responsible person in ANY department. The fact that I requested to speak to the accounts department today, meant nothing to the exchange clerk or the help desk agent. No, I had to make 5 calls to eventually be put through to someone at the CEO's office. Like all companies, you are paying lip service by offering a quick apology, especially on social media where everyone can see you "quick" response while in real life, NOTHING gets done. An apology is something I do not accept as accepting it means I also accept the fact that you do NOTHING in trying to fix you useless system. Would you accept my apology if I forgot to pay my subscription? No you will just terminate my service! So why do you expect of your customers to accept your apologies for the bad service you provide? You are getting paid a monthly subscription by your customers. For that we expect service that is worth EVERY cent we pay. We do not pay you with R100 notes that are torn in half so DO NOT provide us with haphazard service. If customers do not pay their fees, their services are discontinued,. Why then must we be satisfied with you taking our money and providing us with sadly, lacking service. And then we NEED to be REMINDED to pay so that we could be done short. I include a copy of the caption on the hellopeter website : "Help this business learn from your experience by providing as much information as possible" If we are prepared to pay, are you prepared to provide?
162 replies
71 months ago
The usual bad service from MONOchoice
I have been a subscriber to the Multichoice service provider since the late 1980s. In all the time I have been subscribed to them, I have NEVER authorised a debit order in their favour as they have always be known to be problematic when money is involved. This means I have always paid my account by cheque in the old days or EFT when that became an available option. I paid my monthly subscription on 1 June 2020 as it was due on 6 June 2020. This means the payment should have been reflected, at the latest, on 3 June 2020. On 3 June, I received an SMS stating that my next debit order would be requested from my bank on 6 June 2020. I then phoned Multichoice and a n agent explained to me that the (iilegal) instating of the unauthorised debit order was due to a system fault. She aqlso then removed the authorisation for the debit order from my account. She also warned me that the debit order requests are normally sent to the banks 3 days before the date of deduction and advised me to phone Multichoice again if the money was indeed withdrawen from my account. On 6 June 2020, the debit order was honored by the bank and the money withdrawn from my account. On Monday, 8 June 2020, I phone Multichoice. The agent I spoke to was not friendly at all but after about 5 minutes, told me that I should have my money within the next 24 hours. On 10 June 2020, I phoned Multichoice again because, as you may guess, the money was not back in my account. I was served by a very helpful young man and after about half an hour on the phone, he explained to me that the finance department has to authorise the refund and that I will have my money on 16 June 2020. He also explained that it would be better to reinstate the debit order because the finance department can then use my account detail for the refund and it will help with skipping a lot of paperwork. I then authorised the debit order for the reasons given above. So 16 June came and there is no money in my account. When I phoned Multichoice, on 16 June, I was told that the refund is still awaiting authorisation from the finance department. How is it possible that one agent promises tells me I'll have my money back within 24 hours, the other gives me a date which meant I had to wait for 6 days and then STILL, the finance department has not authorised it? During this time I also experienced other problems with a decoder and in the case of my payment problem, as well as the decoder problem, I have been put on hold and the agent disappeared until I eventually ended the call. It seems the agents do that when they don't know how to solve the problem presented to them - put the (Paying) customer on hold and "forget" about him because if he phones back, chances are 100% he will not get through to the same agent. What can we do to get Multichoice to handle customers, who by the way, pay their salaries, like customers and not some irritation on a phone? I don't know but my lawyer will surely be able to help!
683 replies
75 months ago
Contact detail
After continuously receiving notifications for long paid fines, I have decided to do some tracing. The company does NOT conform to the applicable laws as they fail to respond to emails and has no voice line number where they can be contacted. Neither do they have an "Unsubscribe" facility. If anyone else has such problems this is how to get hold of them. The mother company is Traffic Management Technologies. Telephone number is 021 929 5300 and the contact person is Philip. Hope this helps!
0 replies
76 months ago
Not even BAD service, but NO service
They DO NOT earn a review!!! Typical government structure. Their website bhas been off the air intermittently for about 2 weeks now, I cannot find a phone number to contact them. Their records are as old as Noah's Ark. They don't answer to reviews. But they DO send out notices and reminders so they can get money! I am sick and tired of these government agents who are not interested in doing their jobs properly but want, want, want! Then they hide behind call centres who can mostly not sort out the problem. Do they think the taxpayers are part of a wellness neetwork?
0 replies
90 months ago
Shanken should be put and locks themselves
Meet the rudest of owners at Shanken Locksmiths Somerset West. When I complained about their service, I was chased out of his shop and called a "doos". After leaving his shop, he pulled the security closed with such a force that I thought it was going to be pulled out of the wall. Needless to say, if he ever reads this, his arrogance will force him to continue with his charade and he will obviously try to explain or worse, swear, his way out of this. But please, go find out for yourself if you don't believe me.
0 replies
95 months ago
Vrot Vodacom Service
I have been struggling for some time to get my voicemail set up after it mysteriously stopped working. After numerous call to Vodacom and visits to Voodacom shops, decided to visit the Vodacom shop closest tp P&P in Somerset Mall. My request for help was met with a dairly forceful denial. Even after explaining that I have basically exhausted all other help platforms, help was not forthcoming. The attdndant was rude, unhelpful and certainly not an asset to Vodacom or the specific outlet. Stay away from them because if you are not about to spend m9ney in the shop, help is not readily available
106 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (90.9090909090909%)