DM
David M
Active since Jul 2011
5
Reviews
0
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Reviews
5 reviews13 months ago
Frogfoot - Just Connect - I think not
Frogfoot - it is time to live up to your byline - Just Connect! I have been a Vox customer for more than 10 years (my fault - maybe should have moved on a long time ago), and a Frogfoot customer for about 8 years. Their service here in the Western Cape really is terrible, not a week goes by without some sort of disruption to my internet service, and it seems to be related to the fibre provider Frogfoot. If your infrastructure provider can't maintain the equipment they sold you, time to get a different supplier. The faults all seem to relate to either faulty equipment or firmware that doesn't work properly. I work in the IT industry and how customers put pressure on suppliers when their equipment doesn't work, so come on Frogfoot I think it is time to start applying pressure to your incumbent supplier to fix their kit or you need to find an alternate supplier.
106 replies
13 months ago
Vox Telecom - not so great
I have been a Vox customer for more than 10 years (my fault - maybe should have moved on a long time ago). Their service here in the Western Cape really is terrible, not a week goes by without some sort of disruption to my internet service. Unfortunately it seems to be linked to the fibre provider in my area - Frogfoot so moving to a different ISP would not help. Vox Telecom - just in-case you are actually listening - your service sucks. I have just looked up the ISP rankings for 2024, one list has Vox at #7 out of 12, if Vox's service is so bad would hate to know what numbers 8 to 12 are like. Just counted the number of outage notifications listed on my Vox Customer portal - 25 notifications since 31/10/2024 - average of 5 per month Vox wants it's customer to refer their friends and acquaintances, but I really could do that with a clear conscience.
159 replies
20 months ago
Unsatisfactory Customer Service
I took my washing machine in for repairs, took Grahams 4 days to provide a quote for the repair. The same day I accepted the quote and paid them a 70% deposit. Since then whenever we phone to get feedback, the lady who answers the phone takes a message and says someone will call back, this call never happens. It is now 10 days since the deposit was paid and I still have no idea as to the state of the repair.
0 replies
71 months ago
Fastway Couriers Cape Town - should be No-way Couriers.
On Thursday 4 June 2020, I placed 2 orders with a local Cape Town business and paid for delivery via courier. Delivery would be with 24-48hrs. According to tracking #, packages were picked up by Fastway Courier on Friday 5 June 2020, I thought great, will get my packages on Monday 8 June. But no, the packages lay in their warehouse until the 10 June, now they show as loaded on the truck for delivery. I have emailed them, I have phoned them - they have not had the decency to reply to my email nor have I received the promised call to update me. I have sent my supplier a link to Hellopeter, so they can hopefully make a more informed choice as to courier of choice. Terrible service. Terrible attitude - how are companies like this still in business?
0 replies
88 months ago
FTTH installation Quote
Let me start off by saying that I have been a very satisfied Vox Telecom customer, but this incident has really soured the g****s. This all started in November 2018, Openserve had completed the rollout of fibre infrastructure in my neighbourhood and I asked Vox Telecom for a quote to complete the last mile installation. I received the quote on the 22/11/2018 (quote # Q595650) , and I immediately accepted it as I believed it was a very good deal. A point to remember here is that the quote is valid until 19 Jan 2019. I received a number of emails from the Vox installation project team, setting the expectations with regards to project timelines. This all went quiet and I just assumed that it was because of the December holidays and people were on leave, etc. On Monday 7 Jan 2019, I replied to the last email I received (received on 27/11/2018) asking for an update on the progress. To my surprise I received an email from the salesperson with whom I had dealt with in November, he was informing me that they could not continue with the installation as Openserve had informed them that fibre is not available in my neighbourhood. I then sent Vox, screenshots taken from the Openserve website showing that in fact fibre is available in my neighbourhood - on Tuesday 08/01/2019, I received an email from Vox that Openserve had confirmed that fibre is available in the area, and I received a new quote from Vox (quote # Q626646) - the difference between quote # Q595650 and quote # Q626646 is that quote # Q626646 now included an installation fee of R1437.99. I queried the quote with the salesperson. My argument is that my acceptance of quote # Q595650 is still binding as Vox have yet to deliver on it, and if I had not accepted the quote in November, I could have accepted the quote at any stage up till 19 Jan 2019, and Vox would need to provide the installation at no cost to me. On Thursday 10 Jan 2019, the salesperson told me that his management had agreed to honour quote # Q595650, but final agreement had to come from the installation teams management. On Friday 11/01/2019, I sent the salesperson an email asking for an update and requesting the name of the person to whom I can speak to try and speed things up. I am still waiting for a reply to that email. All I want is for Vox to agree to honour quote # Q595650, that I accepted in November 2018, and for them to expedite the fibre installation to my house.
0 replies
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