HH
Hartbeespoort Holiday Resort
Unclaimed Business
HH
Hartbeespoort Holiday Resort
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRA
Rishaad A
1 reviews | Active since Jan 2020
6 Jan 2025, 07:21
*******ion
I booked 4 six sleeper Chalet at Hartbee****rt Resort book-in 29 December 2025 and book-out 02 January 2026. The admin person just called to say someone booked more chalets therefore my booking is cancelled. This is an unfair practice..
Helpful (0)
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Rishaad A
1 reviews | Active since Jan 2020
6 Jan 2025, 07:21
*******ion
I booked 4 six sleeper Chalet at Hartbee****rt Resort book-in 29 December 2025 and book-out 02 January 2026. The admin person just called to say someone booked more chalets therefore my booking is cancelled. This is an unfair practice..
0
Replies (0)DM
Dimakatso M
1 reviews | Active since Jan 2020
25 Sept 2022, 09:28
Pathetic place to stay
Won't advise anyone to book this place 1. The smell of the room it not good. They need to change on the cleaning equipment as its stuffy. 2. The owner Simon doesn't do refunds no matter the reason maybe. I.e. death or due to the state of his premises. 3. The staff don't have name tags and not safe as the gate doesn't have security. 4. They don't provide with towels and don't clean the room pn the second day. What hurt's the most is that the don't tell you all this when making a booking with the and the owner seem like he does not care about his guests complains
Helpful (0)
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Dimakatso M
1 reviews | Active since Jan 2020
25 Sept 2022, 09:28
Pathetic place to stay
Won't advise anyone to book this place 1. The smell of the room it not good. They need to change on the cleaning equipment as its stuffy. 2. The owner Simon doesn't do refunds no matter the reason maybe. I.e. death or due to the state of his premises. 3. The staff don't have name tags and not safe as the gate doesn't have security. 4. They don't provide with towels and don't clean the room pn the second day. What hurt's the most is that the don't tell you all this when making a booking with the and the owner seem like he does not care about his guests complains
0
Replies (0)RM
Radiya M
1 reviews | Active since Jan 2020
18 Mar 2021, 14:10
Worst place ever I don't recommend anyone going here rude staff rude people
Staff were very rude did not accommodate me I needed a refund due to medical reasons till today no response definitely going to small claims court and getting my lawyers involved
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Radiya M
1 reviews | Active since Jan 2020
18 Mar 2021, 14:10
Worst place ever I don't recommend anyone going here rude staff rude people
Staff were very rude did not accommodate me I needed a refund due to medical reasons till today no response definitely going to small claims court and getting my lawyers involved
0
Replies (0)NB
Natasha B
1 reviews | Active since Jan 2020
31 Dec 2018, 12:44
Blatantly rude owner who neglects his visitors!!!!!
We are currently in unit 15 a chalet its been raining all morning. The chalet is upstairs. My fiance slipped and fell as there are no safety strips on the stairs. We went to speak to the owner Simon and told him we would like our money back so we can go home and take my fiance to the doctor. He is injured as his toe looks like it is broken/sprained and he has bruising and sc****s on his back. Simon was blatantly rude he said we should open our eyes and be careful on the stairs we asked him to place safety strips on the stairs he said no he cant. He also told us we are taking a fat chance because we want our money back . The lady in the unit next to us also slipped and fell on the stairs. There are no safety signs and no safety strips with grip on the stairs. The moment we asked for our money back the owner got rude. We have come to this resort several times before and spent money here. Only to be faced with a rude owner who has no concern for his guests. We are being forced to stay or we lose our money. I will never spend money at this resort again in future and cant believe the owners neglect to concern for his visitors. This is a liability claim. All we want is our money back so we can leave and go to the doctor. But he insits we are taking a chance when he saw the injuries with his own eyes.
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Natasha B
1 reviews | Active since Jan 2020
31 Dec 2018, 12:44
Blatantly rude owner who neglects his visitors!!!!!
We are currently in unit 15 a chalet its been raining all morning. The chalet is upstairs. My fiance slipped and fell as there are no safety strips on the stairs. We went to speak to the owner Simon and told him we would like our money back so we can go home and take my fiance to the doctor. He is injured as his toe looks like it is broken/sprained and he has bruising and sc****s on his back. Simon was blatantly rude he said we should open our eyes and be careful on the stairs we asked him to place safety strips on the stairs he said no he cant. He also told us we are taking a fat chance because we want our money back . The lady in the unit next to us also slipped and fell on the stairs. There are no safety signs and no safety strips with grip on the stairs. The moment we asked for our money back the owner got rude. We have come to this resort several times before and spent money here. Only to be faced with a rude owner who has no concern for his guests. We are being forced to stay or we lose our money. I will never spend money at this resort again in future and cant believe the owners neglect to concern for his visitors. This is a liability claim. All we want is our money back so we can leave and go to the doctor. But he insits we are taking a chance when he saw the injuries with his own eyes.
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Replies (0)sT
shanaaz T
1 reviews | Active since Jan 2020
6 Sept 2018, 17:50
Pathetic customer service
After making a booking via hotels. Com, I have continuously tried calling to confirm my booking and been told we will call u back. One day later I am still waiting for the promised call back in 10 minutes. On 2 occasions the call was dropped when the agent could not answer simple questions like if they have a heated pool. On other occasions I was told to call back in 20 minutes. With so Many calls to try and get to someone to speak to me decently and answer my question as to whether my reservation is reflecting or not. When asking for the manager I am told that he is the manager but can't answer any of my questions, at this point I am not even interested in visiting the resort
Helpful (0)
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shanaaz T
1 reviews | Active since Jan 2020
6 Sept 2018, 17:50
Pathetic customer service
After making a booking via hotels. Com, I have continuously tried calling to confirm my booking and been told we will call u back. One day later I am still waiting for the promised call back in 10 minutes. On 2 occasions the call was dropped when the agent could not answer simple questions like if they have a heated pool. On other occasions I was told to call back in 20 minutes. With so Many calls to try and get to someone to speak to me decently and answer my question as to whether my reservation is reflecting or not. When asking for the manager I am told that he is the manager but can't answer any of my questions, at this point I am not even interested in visiting the resort
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