HO
House of Granite Thabo Mbeki Street
Unclaimed Business
HO
House of Granite Thabo Mbeki Street
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Funeral Services
#1NPS Score
-100Unlikely
Ranking
#1
in Funeral Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMR
Mas'cheu Rams
1 reviews | Active since Jan 2020
28 Nov 2025, 14:55
Unhappy customer. Unprofessional conduct and poor communication
I am disappointed with the service I received. After making full payment for the tombstone, I expected professional service and clear communication throughout the process. Unfortunately with House of granite polokwane, my experience has been opposite. Your staff have displayed unprofessional, dishonesty and a lack of accountability. There is absolutely no communication. Instead of being updated on progress , I have to call your office repeatedly, often without proper feedback. It is unacceptable that a customer must fight and beg for a service that has already been paid for. If you value your money don't go to house of granite go where they value the customers.
Helpful (0)
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Mas'cheu Rams
1 reviews | Active since Jan 2020
28 Nov 2025, 14:55
Unhappy customer. Unprofessional conduct and poor communication
I am disappointed with the service I received. After making full payment for the tombstone, I expected professional service and clear communication throughout the process. Unfortunately with House of granite polokwane, my experience has been opposite. Your staff have displayed unprofessional, dishonesty and a lack of accountability. There is absolutely no communication. Instead of being updated on progress , I have to call your office repeatedly, often without proper feedback. It is unacceptable that a customer must fight and beg for a service that has already been paid for. If you value your money don't go to house of granite go where they value the customers.
0
Replies (0)tP
thuputla P
1 reviews | Active since Jan 2020
11 Nov 2025, 04:36
Kani and Etien worst nightmare at house of grantie. Stay away go spend your money where there is value
If you value your money and good service, go somewhere else. The clowns at House of Granite are dishonest and will waste your time. Kani and Ettein are extremely unprofessional and will treat you like they are doing you a favour installing for you after you pay so much money. In total i have spent over R80000.00 buying 4 tombstones from them, i have yet to experience such nonsense like i got now. I recommend a friend who also spent R21000.00 and got the same ******* service from Kani. When i called in, i asked for the old lady who assisted me previously “Sarah/Sanah” and i was told she does not work there anymore. Its as if i knew the clown called Kani will not deliver like her. I don’t even know if its true she is no longer there or he just wanted a sale. After payment, this boy started texting me and addressing me as “Boza” from “Sir” before payment. Like i mentioned, i bought 3 of the same stones and they are all the same where i asked for a hole in the middle, this time i was made to pay for the hole. Which was fine if they now charge for it, but having provided proof that i did the same thing 3x before and it was free i expected some understanding that i am a repeat client. Earliest date i could get from Aug was end October. I accepted that, waiting for October put in leave save some money to travel from work in Pretoria to be available on the installation date. On the Morning of the 28 October 2025 i sent Kani a text at 10:00am asking what time they will be coming, his respond shocked me. Sorry for the inconvenience we will not make it. Maybe next week. Needless to say, this was an insult to me i asked for his senior. He gave me another clown’s number Etien who called to lie to me and make more empty promises. He promised me that they will be erecting in the week still and he will make a plan about my expenses that i have had to incur for no reason. The whole week passed and both Kani and Etien never said a word. I was still waiting for them to say they are coming in and give mea date so i can make arrangements to be available. No communication no feedback just complete silence. In the following week, i get a call around 2pm from a driver saying he is on his way to my village. I said to him there is no one available, i then call etien “the manager” to ask him whats going on? I explained to him i have to make arrangements. This boy just said give me a date between Monday and Thursday next week no explanation of what is going on no regard for my plea to be informed in time to arrange. So i say to him, i can arrange for the next Monday which will be on the 10th. He responded my whatsApp with a ok reaction. Monday 10th at 10am i ask again, what time are you coming? He says in the afternoon. Bear in mind this is the 4th tombstone i am buying i know exactly what they did and how long it took. The whole day, no one says anything. 16:30 i get a call from their driver we are at the cemetery. So i asked him what is here to do at 16:30. He said he was going to install. At this moment, i knew either they will not do proper job or they are not going to finish. This is now the 2nd day i have had to make arrangements and took leave pay for fuel and toll gates only to be treated like trash by the lying unprofessional clowns at House of granite. Now i am not even sure of the quality of their work anymore. It seems after you have paid, nothing else is important to them including the installation itself. So i would not recommend their **** service and lack of professionalism to anyone who values their money. Go somewhere else because at house of granite you will be **** to, not given feedback, ignored, promised lies. They also went to the friend i recommended late at night to finish up. After making arrangements and waiting the whole day. What a shame
Helpful (0)
|Replies (0)tP
thuputla P
1 reviews | Active since Jan 2020
11 Nov 2025, 04:36
Kani and Etien worst nightmare at house of grantie. Stay away go spend your money where there is value
If you value your money and good service, go somewhere else. The clowns at House of Granite are dishonest and will waste your time. Kani and Ettein are extremely unprofessional and will treat you like they are doing you a favour installing for you after you pay so much money. In total i have spent over R80000.00 buying 4 tombstones from them, i have yet to experience such nonsense like i got now. I recommend a friend who also spent R21000.00 and got the same ******* service from Kani. When i called in, i asked for the old lady who assisted me previously “Sarah/Sanah” and i was told she does not work there anymore. Its as if i knew the clown called Kani will not deliver like her. I don’t even know if its true she is no longer there or he just wanted a sale. After payment, this boy started texting me and addressing me as “Boza” from “Sir” before payment. Like i mentioned, i bought 3 of the same stones and they are all the same where i asked for a hole in the middle, this time i was made to pay for the hole. Which was fine if they now charge for it, but having provided proof that i did the same thing 3x before and it was free i expected some understanding that i am a repeat client. Earliest date i could get from Aug was end October. I accepted that, waiting for October put in leave save some money to travel from work in Pretoria to be available on the installation date. On the Morning of the 28 October 2025 i sent Kani a text at 10:00am asking what time they will be coming, his respond shocked me. Sorry for the inconvenience we will not make it. Maybe next week. Needless to say, this was an insult to me i asked for his senior. He gave me another clown’s number Etien who called to lie to me and make more empty promises. He promised me that they will be erecting in the week still and he will make a plan about my expenses that i have had to incur for no reason. The whole week passed and both Kani and Etien never said a word. I was still waiting for them to say they are coming in and give mea date so i can make arrangements to be available. No communication no feedback just complete silence. In the following week, i get a call around 2pm from a driver saying he is on his way to my village. I said to him there is no one available, i then call etien “the manager” to ask him whats going on? I explained to him i have to make arrangements. This boy just said give me a date between Monday and Thursday next week no explanation of what is going on no regard for my plea to be informed in time to arrange. So i say to him, i can arrange for the next Monday which will be on the 10th. He responded my whatsApp with a ok reaction. Monday 10th at 10am i ask again, what time are you coming? He says in the afternoon. Bear in mind this is the 4th tombstone i am buying i know exactly what they did and how long it took. The whole day, no one says anything. 16:30 i get a call from their driver we are at the cemetery. So i asked him what is here to do at 16:30. He said he was going to install. At this moment, i knew either they will not do proper job or they are not going to finish. This is now the 2nd day i have had to make arrangements and took leave pay for fuel and toll gates only to be treated like trash by the lying unprofessional clowns at House of granite. Now i am not even sure of the quality of their work anymore. It seems after you have paid, nothing else is important to them including the installation itself. So i would not recommend their **** service and lack of professionalism to anyone who values their money. Go somewhere else because at house of granite you will be **** to, not given feedback, ignored, promised lies. They also went to the friend i recommended late at night to finish up. After making arrangements and waiting the whole day. What a shame
0
Replies (0)NM
Nkele M
1 reviews | Active since Jan 2020
12 Feb 2025, 05:15
House of Granite Polokwane bad service
I had a very bad experience with house of granite. They don't stick to their turnaround times, delays after delays. I waited almost 4 months for the Tombstone to be erected. They don't keep you updated on progress. You have to fight to get feedback always. If you value your money, go somewhere else for a Tombstone.
Helpful (0)
|Replies (0)NM
Nkele M
1 reviews | Active since Jan 2020
12 Feb 2025, 05:15
House of Granite Polokwane bad service
I had a very bad experience with house of granite. They don't stick to their turnaround times, delays after delays. I waited almost 4 months for the Tombstone to be erected. They don't keep you updated on progress. You have to fight to get feedback always. If you value your money, go somewhere else for a Tombstone.
0
Replies (0)