Huggies
Claimed Business
|1.4|23 Reviews (last 12 months)|This business does not respond to reviews
Huggies
Claimed Business
|1.4
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Huggies is facing significant dissatisfaction from long-standing loyal parents who feel product quality has declined. Customers consistently mention leaking nappies, tearing material, and gel leakage from products such as Gold, Dry Comfort, and Extra Care ranges. A recurring theme is nappy rash and skin irritation following recent product changes. Frustration with customer service, unresolved complaints, and an unfulfilled in-store competition prize amplifies the negative sentiment. A smaller group still praises softness, the wetness indicator, and responsive voucher resolutions when complaints are acknowledged.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.4|23 Reviews
Jul '25 - Jun '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Pabalo M
1 reviews | Active since Jan 2020
23 May 2026, 19:02
Huggies you need to do something about this
I bought a pack of Huggies Gold Pants and they are terrible. They leak a lot I am quite not happy o bought a gold skin soft pants for my daughter she used to use the extra care but since she started the potty training I move to pants what a disappointment the pants a forever leaking my baby Is always wet you need to always change her and the cloths the don’t hold anything and the **** it just you always need to wash. I went and bought another box it’s still the same I bought the at checkers it’s winter and the baby is just socking wet this is unexcitable I am not happy at all love Huggies and trusted it
Helpful (0)
|Replies (0)PM
Pabalo M
1 reviews | Active since Jan 2020
23 May 2026, 19:02
Huggies you need to do something about this
I bought a pack of Huggies Gold Pants and they are terrible. They leak a lot I am quite not happy o bought a gold skin soft pants for my daughter she used to use the extra care but since she started the potty training I move to pants what a disappointment the pants a forever leaking my baby Is always wet you need to always change her and the cloths the don’t hold anything and the **** it just you always need to wash. I went and bought another box it’s still the same I bought the at checkers it’s winter and the baby is just socking wet this is unexcitable I am not happy at all love Huggies and trusted it
0
Replies (0)VN
Vashni N
1 reviews | Active since Jan 2020
19 May 2026, 04:40
Huggies are the worse
Huggies pants are the worse!!!! For the price Its useless and leaks where the entire foam comes out and messes bedding and interruption of good sleep every night, not a product to purchase ever! Should be discontinued immediately!
Helpful (0)
|Replies (0)VN
Vashni N
1 reviews | Active since Jan 2020
19 May 2026, 04:40
Huggies are the worse
Huggies pants are the worse!!!! For the price Its useless and leaks where the entire foam comes out and messes bedding and interruption of good sleep every night, not a product to purchase ever! Should be discontinued immediately!
0
Replies (0)EP
Estelle P
1 reviews | Active since Jan 2020
10 May 2026, 21:54
Leaking nappies
It is 11:50 at night and I am writing this complaint. I am beyond furious and disappointed in the quality of this two packs of Huggies Gold size 5 nappies. Every single night my bed including my husband's and my clothes is silking wet from the pee that leaked out of my 2 year old duagthers Huggies Gold nappies. My bedding and clothes must then the be washed every single day. I expect this type of quality from no-name cheap nappies, but not from a premium nappy. I bought the 2 packs on payday, 27 April 2026 and in 10 days I used more than half of both packs and we not even half way through the month of May 2026. This two packs was suppose to last me till the next payday, 27 May 2026. Huggies is selling sub-standard and poor quality nappies packaged in Huggies Gold packaging and charging Huggies Gold prices. DO NOT WASTE YOUR MONEY ON BUYING HUGGIES GOLD
Helpful (0)
|Replies (0)EP
Estelle P
1 reviews | Active since Jan 2020
10 May 2026, 21:54
Leaking nappies
It is 11:50 at night and I am writing this complaint. I am beyond furious and disappointed in the quality of this two packs of Huggies Gold size 5 nappies. Every single night my bed including my husband's and my clothes is silking wet from the pee that leaked out of my 2 year old duagthers Huggies Gold nappies. My bedding and clothes must then the be washed every single day. I expect this type of quality from no-name cheap nappies, but not from a premium nappy. I bought the 2 packs on payday, 27 April 2026 and in 10 days I used more than half of both packs and we not even half way through the month of May 2026. This two packs was suppose to last me till the next payday, 27 May 2026. Huggies is selling sub-standard and poor quality nappies packaged in Huggies Gold packaging and charging Huggies Gold prices. DO NOT WASTE YOUR MONEY ON BUYING HUGGIES GOLD
0
Replies (0)KM
AM
BD
Busisiwe D
1 reviews | Active since Jan 2020
18 Mar 2026, 12:51
Huggies gold pants
I am very disappointed with the quality of huggies gold pants.I have been experiencing this since my son changed from diapers to pants,even worse he no longer drinks formula.They leak easily even after a short period of use.the absorbency is much lower than expected. A pack last for a week and a half. This has caused inconvenience and concern
Helpful (0)
|Replies (0)BD
Busisiwe D
1 reviews | Active since Jan 2020
18 Mar 2026, 12:51
Huggies gold pants
I am very disappointed with the quality of huggies gold pants.I have been experiencing this since my son changed from diapers to pants,even worse he no longer drinks formula.They leak easily even after a short period of use.the absorbency is much lower than expected. A pack last for a week and a half. This has caused inconvenience and concern
0
Replies (0)JB
John-Ross Banda
1 reviews | Active since Jan 2020
1 Mar 2026, 17:23
Waiting for an explanation from Huggies and Spar Zevenwacht Mall
My wife has entered an in-store competition from Huggies. in November 2025 and won the supply of Huggies for a year. She's been struggling between Spar Zevenwacht Mall and Huggies. Spar claims it's an outsourced competition. Since December 2025. Huggies sent an SMS claiming she will receive her vouchers end January and apologizing however nothing was received just disappointments. We were numerous times at the store and the rep and management of the store don't seem to be any help. We've phoned to the customer care of Huggies on numerous times but with no prevail. This is utterly ridiculous.
Helpful (0)
|Replies (0)JB
John-Ross Banda
1 reviews | Active since Jan 2020
1 Mar 2026, 17:23
Waiting for an explanation from Huggies and Spar Zevenwacht Mall
My wife has entered an in-store competition from Huggies. in November 2025 and won the supply of Huggies for a year. She's been struggling between Spar Zevenwacht Mall and Huggies. Spar claims it's an outsourced competition. Since December 2025. Huggies sent an SMS claiming she will receive her vouchers end January and apologizing however nothing was received just disappointments. We were numerous times at the store and the rep and management of the store don't seem to be any help. We've phoned to the customer care of Huggies on numerous times but with no prevail. This is utterly ridiculous.
0
Replies (0)HM
Hlapo M
1 reviews | Active since Jan 2020
17 Feb 2026, 19:43
Huggies gold? More like Huggies sh**'
I am simply disappointed with this brand. I usually buy the extra care and wow a great nappy. I decided to start potty training and bought the huggies gold diaper because they don't have pant in this line, what a disaster. This is the worst diaper on the shelves! The diaper gets full from the baby's first pee. I can't even keep them on for an hour. Don't get me started about what happens during naptimes! Super disappointed. I'll never buy huggies nor recommend it again!
Helpful (0)
|Replies (0)HM
Hlapo M
1 reviews | Active since Jan 2020
17 Feb 2026, 19:43
Huggies gold? More like Huggies sh**'
I am simply disappointed with this brand. I usually buy the extra care and wow a great nappy. I decided to start potty training and bought the huggies gold diaper because they don't have pant in this line, what a disaster. This is the worst diaper on the shelves! The diaper gets full from the baby's first pee. I can't even keep them on for an hour. Don't get me started about what happens during naptimes! Super disappointed. I'll never buy huggies nor recommend it again!
0
Replies (0)