EP
Estelle P
Active since Jan 2017
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Leaking nappies
It is 11:50 at night and I am writing this complaint. I am beyond furious and disappointed in the quality of this two packs of Huggies Gold size 5 nappies. Every single night my bed including my husband's and my clothes is silking wet from the pee that leaked out of my 2 year old duagthers Huggies Gold nappies. My bedding and clothes must then the be washed every single day. I expect this type of quality from no-name cheap nappies, but not from a premium nappy. I bought the 2 packs on payday, 27 April 2026 and in 10 days I used more than half of both packs and we not even half way through the month of May 2026. This two packs was suppose to last me till the next payday, 27 May 2026. Huggies is selling sub-standard and poor quality nappies packaged in Huggies Gold packaging and charging Huggies Gold prices. DO NOT WASTE YOUR MONEY ON BUYING HUGGIES GOLD
0 replies
11 months ago
The operator was so ...
The operator was so friendly and efficient, she spoke clearly and explained everything, best service!
1 reply
76 months ago
Dual sim phone but MTN deactivated the one sim slot
MTN sells dual sim phone contracts, but they deactivate the one sim slot so that you only able to use the one sim slot. They say they protect their customers by doing this. Bull****!!! Did I ask for your protection? No! So MTN is a security company now offering unwanted sim protection..... I'm sitting with a MTN Huawei P30 dual sim phone with only one sim slot active, the other sim slot is deactivated by MTN. The manager at MTN Zevenwacht Mall branch told me today that I should have asked for a dual sim phone when I took out the contract and then only they would have inform the customer that MTN only sell one sim phones. I asked her why must the customer ask such a stupid question, everyone knows the P30 is dual sim phone and that is what I expected when I took out the phone. It's like buying a phone with Bluetooth function from MTN and then they disable the Bluetooth function. Regret ever taking out a contract with them!!!
2 replies
112 months ago
No Optical Benefit for Contact Lenses (Option A), Misleading Advertising
<p>No Optical Benefit for Contact Lenses (Option A), Misleading Advertising</p> <p>Samwumed advertised in their 2017 brochure that option A is for younger members/young families and option B for older members. I joined Samwumed on 01 Jan 2017 and selected Option A as we are a young family and don’t really use medical aid besides going to the doctor for normal ailments. On 08 March 2017 Specsavers contacted me and said Samwumed will not be paying for my 90 pack daily contact lenses that I ordered. I contacted the medical aid and they confirmed that they do not cover contact lenses on Option A, yet their 2017 brochure indicated a benefit amount for Frame/lenses/contact lenses of R1910 per beneficiary per annum. They also specify in the brochure that spectacle lenses and contact lenses cannot be obtained simultaneously for Option A.. I do not wear spectacle lenses, only wear contact lenses. I have emailed Samwumed their own 2017 brochure where they indicated this benefits, but they still say they do not cover contact lenses. This is misleading advertising, because why would you specify these optical benefits in your brochure, but turn around and say you do not cover it when you as a paying member accessing the benefit. This is a another level of bull****ting people.</p> <p> </p> <p>I also check the Samwumed website and brochure, they do not even supply a number for complaints, other medical aids provide those numbers on their websites and brochures</p> <p> </p> <p> </p>
0 replies
114 months ago
Deflating repair cost to avoid paying claims
<p>We have been paying Prime Meridian Direct client since August 2012 (Motor thrift /Total Lose policy) and never had a claim until 14 Dec 2016</p> <p>My husband had an accident on the evening of 14 Dec 2016 with his Polo Player 2000, a motorbike jumped a red robot and drove into the right-side of the vehicle causing the motorbike driver to fall on top of the windscreen and bonnet damaging the right door, fender and window screen. Luckily, nor my husband or baby was injured in the accident. We called Prime Meridian Direct while at the scene to logged the accident and to have the vehicle towed from the scene, but the operator told us that if the car is not a total write off they won’t cover the towing and storage charges. We are aware of the ridiculous amounts tow drivers charge for towing and storage and opted to not make use of the towing services.</p> <p>We then got my dad to tow my husband’s car and gave Prime Meridian Direct the address of the storage location for the vehicle inspection. The operator said they will send out an assessor to access the damages within 48 hours. The next day (15 Dec 2016) we called Prime Meridian Direct again and the operator told us that they do not have assessors that assess the damages, which was very strange and weird as they have their calls recorded and they giving us two different responses with regards to the assessments of the vehicle. Next thing the operator emailed me a thick stack of claim forms that we need to complete together with exact instructions as to how the pictures of the damages must look. The operator then informed us that it takes 30 days to have the claim processed and since its festive season it might take even longer. At this point we thought what about people that does not have two cars and only have one car that they use on a daily basis to commute. I sat with the forms and it felt like I was writing exams all over again while completing these horrendous forms, you have to sketch the accident scene, indicate the road surface, the weather, pay R190 for the AR report from traffic department, scan all these document etc.</p> <p>Furthermore, I send the required claims forms, pictures and reports to them via email and they assessed the car's damages based on pictures (very unprofessional)</p> <p>Sometime after 22 Dec 2016 the claims technician Sune Knipe telephonically gave me the repair cost amount (R10977.840) after which I requested that she send the repair cost summary to me via email, which she did not send initially. She told me that only SAMBRA approved panel beaters may repair the damages on our vehicle and that we should wait for the outcome of the claim to have our car repaired.</p> <p>I called again on 10 Jan 2017 to ask for the claim progress and to request them to please send me the repair cost summary, only then Sune emailed the repair cost summary together with the claim outcome/rejection letter. Prime Meridian Direct concluded that the repairs to the vehicle does not exceed 80% of the trade value (Prime Meridian Direct set the trade value at R25300). Clearly Prime Meridian Direct deflating the repair costs in order not to cover the claim. We then decided to physically take the car to a SAMBRA approved panel beater as Sune indicated and get quotations from them. The one quotation we got was R30918.41 and the other quotation was R27852.67. We sent an email on 12 Jan 2016 to Prime Meridian Direct to inform them that we would like to dispute the outcome and attached the two SAMBRA approved quotations to the email as supporting evidence. The two quotations we got was done via a physical vehicle inspection and the quotation Prime Meridian Direct did was done based on pictures only, judge for yourself. I also requested them let the claim be evaluated by the rules and regulations that governs insurance claims and insurance standards, which they clearly ignored</p> <p>There responds was that they will send us a final outcome within 45 days from receipt of the rejection appeal. Today, 25 Jan 2017, they send us a final outcome of the rejection appeal via email and the outcome is still rejected, stating that our physical vehicle assessment quotations was excessive and their repair cost summary based on pictures is more economical.</p> <p>What a total waste of my time/effort and most importantly my money for almost 5 years.</p> <p>I just want to warn people out there who see these Prime Meridian Direct adverti*****t on TV and perceive this company to be an attractive alternative to comprehensive insurance, you might think that you have insurance with them until you have to claim after a few years and find yourself in a situation like this. Rather take comprehensive insurance and pay the excess to have peace of mind. This company is taking good people for a ride.</p> <p> </p>
1 reply
114 months ago
Deflat repair cost to avoid paying claims
<p>We have been paying Prime Meridian Direct client since August 2012 (Motor thrift /Total Lose policy) and never had a claim until 14 Dec 2016</p> <p>My husband had an accident on the evening of 14 Dec 2016 with his Polo Player 2000, a motorbike jumped a red robot and drove into the right-side of the vehicle causing the motorbike driver to fall on top of the windscreen and bonnet damaging the right door, fender and window screen. Luckily, nor my husband or baby was injured in the accident. We called Prime Meridian Direct while at the scene to logged the accident and to have the vehicle towed from the scene, but the operator told us that if the car is not a total write off they won’t cover the towing and storage charges. We are aware of the ridiculous amounts tow drivers charge for towing and storage and opted to not make use of the towing services.</p> <p>We then got my dad to tow my husband’s car and gave Prime Meridian Direct the address of the storage location for the vehicle inspection. The operator said they will send out an assessor to access the damages within 48 hours. The next day (15 Dec 2016) we called Prime Meridian Direct again and the operator told us that they do not have assessors that assess the damages, which was very strange and weird as they have their calls recorded and they giving us two different responses with regards to the assessments of the vehicle. Next thing the operator emailed me a thick stack of claim forms that we need to complete together with exact instructions as to how the pictures of the damages must look. The operator then informed us that it takes 30 days to have the claim processed and since its festive season it might take even longer. At this point we thought what about people that does not have two cars and only have one car that they use on a daily basis to commute. I sat with the forms and it felt like I was writing exams all over again while completing these horrendous forms, you have to sketch the accident scene, indicate the road surface, the weather, pay R190 for the AR report from traffic department, scan all these document etc.</p> <p>Furthermore, I send the required claims forms, pictures and reports to them via email and they assessed the car's damages based on pictures (very unprofessional)</p> <p>Sometime after 22 Dec 2016 the claims technician Sune Knipe telephonically gave me the repair cost amount (R10977.840) after which I requested that she send the repair cost summary to me via email, which she did not send initially. She told me that only SAMBRA approved panel beaters may repair the damages on our vehicle and that we should wait for the outcome of the claim to have our car repaired.</p> <p>I called again on 10 Jan 2017 to ask for the claim progress and to request them to please send me the repair cost summary, only then Sune emailed the repair cost summary together with the claim outcome/rejection letter. Prime Meridian Direct concluded that the repairs to the vehicle does not exceed 80% of the trade value (Prime Meridian Direct set the trade value at R25300). Clearly Prime Meridian Direct deflating the repair costs in order not to cover the claim. We then decided to physically take the car to a SAMBRA approved panel beater as Sune indicated and get quotations from them. The one quotation we got was R30918.41 and the other quotation was R27852.67. We sent an email on 12 Jan 2016 to Prime Meridian Direct to inform them that we would like to dispute the outcome and attached the two SAMBRA approved quotations to the email as supporting evidence. The two quotations we got was done via a physical vehicle inspection and the quotation Prime Meridian Direct did was done based on pictures only, judge for yourself. I also requested them let the claim be evaluated by the rules and regulations that governs insurance claims and insurance standards, which they clearly ignored</p> <p>There responds was that they will send us a final outcome within 45 days from receipt of the rejection appeal. Today, 25 Jan 2017, they send us a final outcome of the rejection appeal via email and the outcome is still rejected, stating that our physical vehicle assessment quotations was excessive and their repair cost summary based on pictures is more economical.</p> <p>What a total waste of my time/effort and most importantly my money for almost 5 years.</p> <p>I just want to warn people out there who see these Prime Meridian Direct adverti*****t on TV and perceive this company to be an attractive alternative to comprehensive insurance, you might think that you have insurance with them until you have to claim after a few years and find yourself in a situation like this. Rather take comprehensive insurance and pay the excess to have peace of mind. This company is taking good people for a ride.</p> <p> </p>
0 replies
134 months ago
Great service, fast delivery
[URL Removed] is the best online shopping company that I have dealt with. I have ordered Marc Anthony anti frizz treatment for R135 at [URL Removed] they charged me no delivery fee. They sent me emails to update me on the progress of my purchased item throughout the entire time since ive purchase the item. I made the purchase the sunday late evening and they said it will be delivered the Thursday, to my surprise they sent me an sms the Monday late afternoon to say that it will be delivered the next day (Tuesday). The next morning very early my item was delivered.<br> <br> Thank you [URL Removed] keep up the excellent service<br>
1 reply
137 months ago
Hard Kellogg's Flakes
My husband bought the 750g of Kelloggs KE Festive Nine 9 in this week at Spar. I opened it this morning and the flakes is hard, its not light and crispy, it takes 30 minutes to get soft, my son do not want to eat it and I'm not satisfied with the standard of this box of Kellogs. <br> <br> Below are the box details:<br> ?Barcode: 6001306001009<br> Production: 31/12/14 00:30
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)