I&
In & Out Properties
Unclaimed Business
I&
In & Out Properties
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Bongi D
1 reviews | Active since Jan 2020
7 Sept 2023, 09:38
No Refund
I never got my refund of R 7000 for the booking I made for December 2020. I had made a booking at the Legacy Luxurious Apartments in Cape Town. They offered a voucher that was not Valid during peak season between 1 Dec 2020 and 28 Feb 2021, I rejected the voucher and requested a refund but to this date they never responded to me.
Helpful (0)
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Bongi D
1 reviews | Active since Jan 2020
7 Sept 2023, 09:38
No Refund
I never got my refund of R 7000 for the booking I made for December 2020. I had made a booking at the Legacy Luxurious Apartments in Cape Town. They offered a voucher that was not Valid during peak season between 1 Dec 2020 and 28 Feb 2021, I rejected the voucher and requested a refund but to this date they never responded to me.
0
Replies (0)CO
Chanelle O
1 reviews | Active since Jan 2020
22 Feb 2022, 11:54
The worst service
I booked at Wex1 hotel for 04 Feb - 06 Feb 2021 - booking number 3362721241. The reason I booked here was because I stayed previously in the hotel on the 4th floor during December time and I had a beautiful stay - was very happy with staff and venue facilities. I have been stressed and needed a break away and thought this would be the perfect stay... NOT! I got to the hotel on Friday 04/02 at 15:00 to check-in and the following happened: - Could not open the key box with provided code - Asked for assistance from door guy and he could not open either - he referred me to reception. - Reception advised that this is the incorrect code and referred me to the 4th floor. - Reception guy at 4th floor said he does not deal with this and referred me to some guy that deals with agencies. - After that guy was done with his phone call he took a look and said he does not deal with this and referred me to ground reception again - after I told him I came from there but he insisted he does not deal with this and cannot help. - I got to reception and asked for a contact number for my booking but no one could assist me so I googled and found one. - I could not reach the agency after trying numerous times - I asked to see the building manager (quite irritated at this point) - I waited around 20 minutes for the manager to show up in the reception point when I eventually asked again if the manager was called for me. - Reception said that the manager just walked past me - as if I am supposed to know who to expect. - He called the manager again and I was seen in the office. - I explained what was happening and again was told that they do not deal with them and they don't know how to assist me. - The manager went on to say that the room I booked was sold and I was scammed - I should go to the police to make a case and he is sorry but there is nothing he can do. - now I am shook and confused and ****ed off. - As I was left waiting on the agency to answer their phones I was called back and told that my room was changed because previous room was sold and they have been trying to contact me when this happened - No one contacted me (via phone call or email address or bookings messaging services) and I have also attached a screenshot of the incorrect details received on the day of check-in. - I proceeded to get the keys while on the phone with the agency and then struggled to get assistance with where I need to park my car. After I was settled I called the agency to ask for the correct details to be sent to me so that I have it on record and can show that I am not just staying in any room - I was told I cannot be helped because someone if off duty and I have to wait till Saturday morning. Saturday I received nothing and called again to get this information sent to me. At this point when I finally got to the room I was angry and irritated - NOT how I wanted to feel for this off weekend for myself and partner. I Completely understand that I booked through an agency (now) this is not exactly information given when making the booking - all I see is that its the same hotel. BUT - the assistance from employees at the hotel was POOR! I have not even received an apology for this mess up - but I got a message to say that I should tag this agency/hotel in when I share my stay and experience? This was a terrible experience and I would like feedback from SOMEONE on this. This cannot be how you treat your guests!
Helpful (0)
|Replies (0)CO
Chanelle O
1 reviews | Active since Jan 2020
22 Feb 2022, 11:54
The worst service
I booked at Wex1 hotel for 04 Feb - 06 Feb 2021 - booking number 3362721241. The reason I booked here was because I stayed previously in the hotel on the 4th floor during December time and I had a beautiful stay - was very happy with staff and venue facilities. I have been stressed and needed a break away and thought this would be the perfect stay... NOT! I got to the hotel on Friday 04/02 at 15:00 to check-in and the following happened: - Could not open the key box with provided code - Asked for assistance from door guy and he could not open either - he referred me to reception. - Reception advised that this is the incorrect code and referred me to the 4th floor. - Reception guy at 4th floor said he does not deal with this and referred me to some guy that deals with agencies. - After that guy was done with his phone call he took a look and said he does not deal with this and referred me to ground reception again - after I told him I came from there but he insisted he does not deal with this and cannot help. - I got to reception and asked for a contact number for my booking but no one could assist me so I googled and found one. - I could not reach the agency after trying numerous times - I asked to see the building manager (quite irritated at this point) - I waited around 20 minutes for the manager to show up in the reception point when I eventually asked again if the manager was called for me. - Reception said that the manager just walked past me - as if I am supposed to know who to expect. - He called the manager again and I was seen in the office. - I explained what was happening and again was told that they do not deal with them and they don't know how to assist me. - The manager went on to say that the room I booked was sold and I was scammed - I should go to the police to make a case and he is sorry but there is nothing he can do. - now I am shook and confused and ****ed off. - As I was left waiting on the agency to answer their phones I was called back and told that my room was changed because previous room was sold and they have been trying to contact me when this happened - No one contacted me (via phone call or email address or bookings messaging services) and I have also attached a screenshot of the incorrect details received on the day of check-in. - I proceeded to get the keys while on the phone with the agency and then struggled to get assistance with where I need to park my car. After I was settled I called the agency to ask for the correct details to be sent to me so that I have it on record and can show that I am not just staying in any room - I was told I cannot be helped because someone if off duty and I have to wait till Saturday morning. Saturday I received nothing and called again to get this information sent to me. At this point when I finally got to the room I was angry and irritated - NOT how I wanted to feel for this off weekend for myself and partner. I Completely understand that I booked through an agency (now) this is not exactly information given when making the booking - all I see is that its the same hotel. BUT - the assistance from employees at the hotel was POOR! I have not even received an apology for this mess up - but I got a message to say that I should tag this agency/hotel in when I share my stay and experience? This was a terrible experience and I would like feedback from SOMEONE on this. This cannot be how you treat your guests!
0
Replies (0)SVDM
Schalk Van Der Merwe
1 reviews | Active since Jan 2020
19 Oct 2021, 17:46
To all suppliers: In & Out Properties do not pay you for products/services rendered by you to them
To all suppliers: In & Out Properties do not pay you for products/services rendered by you to them. The owner Liam Vandiar assured me countless times that they will honour our agreement. They come up with all the usual nonsense and blaming booking agents and have also cleared out their office.
Helpful (0)
|Replies (0)SVDM
Schalk Van Der Merwe
1 reviews | Active since Jan 2020
19 Oct 2021, 17:46
To all suppliers: In & Out Properties do not pay you for products/services rendered by you to them
To all suppliers: In & Out Properties do not pay you for products/services rendered by you to them. The owner Liam Vandiar assured me countless times that they will honour our agreement. They come up with all the usual nonsense and blaming booking agents and have also cleared out their office.
0
Replies (0)