IA
Inkosi Albert Luthuli Central Hospital
Unclaimed Business
IA
Inkosi Albert Luthuli Central Hospital
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVN
Vinay N
1 reviews | Active since Jan 2020
3 Jun 2025, 15:35
ALBERT LUTHULI RHEUMATOLOGY DEPARTMENT PATHETIC SERVICE 2025
This hospital is gone to the dogs with regards to service delivery. Been there after 2 years and I see much renovations taking place but the service delivery has dropped drastically. Once upon a time the rated the best hospital in S.A. Today people on every corner has complaints. Only junior doctors ( google doctors ). Almost all the specialists are gone from what info I gathered there yesterday. The hospital cannot afford suitable professionals so they hire google doctors who are in simple terms " tata ma chance ". The junior doctors are 90% of the time chatting on the phone or busy on calls whilst the patients sit hours waiting to be attended to. From experience 2 years ago when I attended "rheumatology dept" they had a 4 hour waiting period sign. They dragged the entire 4 hours stating there's a shortage of doctors and we sat and waited eventually calling the operational supervisor and getting the ball rolling. Now after 2 years i visited yesterday at 6am sharp I entered the hospital. It was not as busy as usual yet I waited a full 55min before I was registered ( registration process to me is under 2mins per patient if you are educated and know how to use a PC ). Thereafter from 7am I waited in the rheumatology dept to be attended to only at 1pm but they have secured themselves by putting up a new 5hour waiting period on the wall. There were 4 doctors present so the short staff excuse couldn't be used. It was 6 hours before I was attended to for under 10mins and I was done and ready to go for my medication and ended up leaving the hospital at 2:30pm. An Indian male doctor spent most of his time walking up and down in and out of his room busy on calls or chatting. If hes so busy what is he doing in that hospital. His phone seems more important that the patients. I did go personally to complain to the PRO and on speaking to Mr Thusi over the phone he told me I should complain to the Operational Manager who is in the same department or the second in charge. I was too frustrated and delayed with time so I just left it headed back to my hometown , Mandini. The service is pathetic. Yet all in that hospital earn fat salaries come month end. Something needs to be done about the service delivery at that hospital !
Helpful (0)
|Replies (0)VN
Vinay N
1 reviews | Active since Jan 2020
3 Jun 2025, 15:35
ALBERT LUTHULI RHEUMATOLOGY DEPARTMENT PATHETIC SERVICE 2025
This hospital is gone to the dogs with regards to service delivery. Been there after 2 years and I see much renovations taking place but the service delivery has dropped drastically. Once upon a time the rated the best hospital in S.A. Today people on every corner has complaints. Only junior doctors ( google doctors ). Almost all the specialists are gone from what info I gathered there yesterday. The hospital cannot afford suitable professionals so they hire google doctors who are in simple terms " tata ma chance ". The junior doctors are 90% of the time chatting on the phone or busy on calls whilst the patients sit hours waiting to be attended to. From experience 2 years ago when I attended "rheumatology dept" they had a 4 hour waiting period sign. They dragged the entire 4 hours stating there's a shortage of doctors and we sat and waited eventually calling the operational supervisor and getting the ball rolling. Now after 2 years i visited yesterday at 6am sharp I entered the hospital. It was not as busy as usual yet I waited a full 55min before I was registered ( registration process to me is under 2mins per patient if you are educated and know how to use a PC ). Thereafter from 7am I waited in the rheumatology dept to be attended to only at 1pm but they have secured themselves by putting up a new 5hour waiting period on the wall. There were 4 doctors present so the short staff excuse couldn't be used. It was 6 hours before I was attended to for under 10mins and I was done and ready to go for my medication and ended up leaving the hospital at 2:30pm. An Indian male doctor spent most of his time walking up and down in and out of his room busy on calls or chatting. If hes so busy what is he doing in that hospital. His phone seems more important that the patients. I did go personally to complain to the PRO and on speaking to Mr Thusi over the phone he told me I should complain to the Operational Manager who is in the same department or the second in charge. I was too frustrated and delayed with time so I just left it headed back to my hometown , Mandini. The service is pathetic. Yet all in that hospital earn fat salaries come month end. Something needs to be done about the service delivery at that hospital !
0
Replies (0)NS
Nonkululeko S
1 reviews | Active since Jan 2020
25 Oct 2024, 05:41
Being a doctor is a calling to him Dr MM Banda
I would like to thank Dr MM Banda for an amazing service he gave us yesterday at Plastic clinic he loves his job and he got this energy... I needed some information on my daughters condition he took his time to explain and even call a different department for more information.
Helpful (0)
|Replies (0)NS
Nonkululeko S
1 reviews | Active since Jan 2020
25 Oct 2024, 05:41
Being a doctor is a calling to him Dr MM Banda
I would like to thank Dr MM Banda for an amazing service he gave us yesterday at Plastic clinic he loves his job and he got this energy... I needed some information on my daughters condition he took his time to explain and even call a different department for more information.
0
Replies (0)SN
Sinethemba N
1 reviews | Active since Jan 2020
8 Oct 2024, 20:18
Amazing medical care
I was recently referred there by Dr Pixley hospital, for my Lupus condition. Wow, the service is that of a private hospital. From the security, to admin, to the clinic and wards. Very clean hospital, the food is great. The doctors and nurses are amazing. I was in ward 3AE, My Dr Myeni, kept me updated throughout, which made the medical stay very comfortable. Sister Mchunu, was amazing too, we secretly called her a gentle giant, Mr Mandla from Tsebo catering was amazing as he kept leaving us words of comfort every time he came to deliver our food. Keep up the good work.
Helpful (0)
|Replies (0)SN
Sinethemba N
1 reviews | Active since Jan 2020
8 Oct 2024, 20:18
Amazing medical care
I was recently referred there by Dr Pixley hospital, for my Lupus condition. Wow, the service is that of a private hospital. From the security, to admin, to the clinic and wards. Very clean hospital, the food is great. The doctors and nurses are amazing. I was in ward 3AE, My Dr Myeni, kept me updated throughout, which made the medical stay very comfortable. Sister Mchunu, was amazing too, we secretly called her a gentle giant, Mr Mandla from Tsebo catering was amazing as he kept leaving us words of comfort every time he came to deliver our food. Keep up the good work.
0
Replies (0)SC
Samantha C
1 reviews | Active since Jan 2020
26 Sept 2024, 15:10
Disgusted with SIZWE the receptionist
Good day, I am absolutely disgusted and disgruntled at the disregard from your receptionist SIZWE. Who does he think he is to turn my sickly mother away when she had such an inconvenient morning to reach Albert Luthuli Hospital this morning. She got there at 10 BECAUSE HER APPOINTMENT DATE IS TODAY!! Why did this *********** fool turn her away? If your motto is CARE IS YOUR PRIMARY CONCERN. What care do you have for a patient who needed to see her doctor at the Renal clinic if you turned her away?? It's not easy to get the hospital but she reached there. This is absolutely pathetic of your staff. She mentioned to SIZWE that she paid someone to transport her to the hospital and he just IGNORED that!!!! I am absolutely infuriated at this!! Joelene in Rheumatology clinic was equally shocked at this when my mother as she stated that she make a plan to accept people who even missed their dates. My mother even walked to the Renal clinic at 1h30, there were only 2 patients left. WHY WAS SHE TURNED AWAY WHEN SHE COULD HAVE BEEN SEEN IN THAT TIME?????? SIZWE I will not leave this matter be. SIZWE is not a doctor, who is he to tell a patient when they can or can't be seen? Don't give me nonsense about protocol and policies! She was there on the date of her appointment and to turn a sick patient away is utterly disgusting on your part. Now with all her pain and suffering she must wait for another day and go through this ordeal again?
Helpful (0)
|Replies (0)SC
Samantha C
1 reviews | Active since Jan 2020
26 Sept 2024, 15:10
Disgusted with SIZWE the receptionist
Good day, I am absolutely disgusted and disgruntled at the disregard from your receptionist SIZWE. Who does he think he is to turn my sickly mother away when she had such an inconvenient morning to reach Albert Luthuli Hospital this morning. She got there at 10 BECAUSE HER APPOINTMENT DATE IS TODAY!! Why did this *********** fool turn her away? If your motto is CARE IS YOUR PRIMARY CONCERN. What care do you have for a patient who needed to see her doctor at the Renal clinic if you turned her away?? It's not easy to get the hospital but she reached there. This is absolutely pathetic of your staff. She mentioned to SIZWE that she paid someone to transport her to the hospital and he just IGNORED that!!!! I am absolutely infuriated at this!! Joelene in Rheumatology clinic was equally shocked at this when my mother as she stated that she make a plan to accept people who even missed their dates. My mother even walked to the Renal clinic at 1h30, there were only 2 patients left. WHY WAS SHE TURNED AWAY WHEN SHE COULD HAVE BEEN SEEN IN THAT TIME?????? SIZWE I will not leave this matter be. SIZWE is not a doctor, who is he to tell a patient when they can or can't be seen? Don't give me nonsense about protocol and policies! She was there on the date of her appointment and to turn a sick patient away is utterly disgusting on your part. Now with all her pain and suffering she must wait for another day and go through this ordeal again?
0
Replies (0)KD
Keith D
1 reviews | Active since Jan 2020
29 May 2024, 16:24
Black Mamba snake bite
On Thursday 23rd May my son Warren was bitten by a Black Mamba. His friend notified the Hospital of his injury. Upon arrival the Doctors where by the ER door & immediately gave him 10 vilest of antivenom. As his neck started swelling they knocked him out & put him on a ventilator. They later moved him to Trauma ICU. The next morning ventilator was removed & he was awake. He was discharged on Saturday Morning. There quick response etc saved my sons life.
Helpful (0)
|Replies (0)KD
Keith D
1 reviews | Active since Jan 2020
29 May 2024, 16:24
Black Mamba snake bite
On Thursday 23rd May my son Warren was bitten by a Black Mamba. His friend notified the Hospital of his injury. Upon arrival the Doctors where by the ER door & immediately gave him 10 vilest of antivenom. As his neck started swelling they knocked him out & put him on a ventilator. They later moved him to Trauma ICU. The next morning ventilator was removed & he was awake. He was discharged on Saturday Morning. There quick response etc saved my sons life.
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Replies (0)SM
SBO M
1 reviews | Active since Jan 2020
3 Dec 2023, 15:48
High level of negligence.
Service is very poor, my father died without even being diagnosed what was wrong with him. After sitting there for weeks and did thousands of blood tests. I wouldn't recommend this hospital to anyone.
Helpful (0)
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Jason G
1 reviews | Active since Jan 2020
11 Jan 2023, 00:48
Pericardium Surgery
Jason Govender. I would like to thank each and every one of the staff members of this hospital. The care from day one until I had got discharged. The surgeons I would like to give them 110% for the concern and care of the patients. I had been there for surgery and the experience was absolutely amazing. I would like to give a special thanks to Surgeon/Doctor M Habishi and the staff of B4W for the amazing care that has was given to me..
Helpful (0)
|Replies (0)JG
Jason G
1 reviews | Active since Jan 2020
11 Jan 2023, 00:48
Pericardium Surgery
Jason Govender. I would like to thank each and every one of the staff members of this hospital. The care from day one until I had got discharged. The surgeons I would like to give them 110% for the concern and care of the patients. I had been there for surgery and the experience was absolutely amazing. I would like to give a special thanks to Surgeon/Doctor M Habishi and the staff of B4W for the amazing care that has was given to me..
0
Replies (0)XG
Xolile G
1 reviews | Active since Jan 2020
9 Jan 2023, 09:01
Insensitive and inconsiderate treatments at B2Esst
First time my son came for his eye op when admitted we were told to just bring essentials only to discover that the ward B2east doesn't provide beds for mothers you get 1 blanket and sleep on the floor. The food for mothers was another issue, mothers who were told to bring nothing would only be getting food once the kids are fed. There was a drunk sister at work who was reported yet when I came back the about a month later that sister was on duty. There were 2 of us mothers who spoke out but because the other mother had a husband who came to see her and was wearing a suit she seemingly took priority and my concerns completely neglected as she had a 1 on 1 with the matron and shared her concerns and I was completely ignored. Both times when I came to peads clinic I was informed that the kids age will be considered as liquids are cut off. @6am but a 5 yr old was the first to go when there are 8 month Olds nd 1 yr Olds. When you ask the staff u r told that no kid had died from hunger. It's really frustrating as this is considered to be one of the best hospitals in KZN however B2east will give such a bad reflection of the hospital.
Helpful (0)
|Replies (0)XG
Xolile G
1 reviews | Active since Jan 2020
9 Jan 2023, 09:01
Insensitive and inconsiderate treatments at B2Esst
First time my son came for his eye op when admitted we were told to just bring essentials only to discover that the ward B2east doesn't provide beds for mothers you get 1 blanket and sleep on the floor. The food for mothers was another issue, mothers who were told to bring nothing would only be getting food once the kids are fed. There was a drunk sister at work who was reported yet when I came back the about a month later that sister was on duty. There were 2 of us mothers who spoke out but because the other mother had a husband who came to see her and was wearing a suit she seemingly took priority and my concerns completely neglected as she had a 1 on 1 with the matron and shared her concerns and I was completely ignored. Both times when I came to peads clinic I was informed that the kids age will be considered as liquids are cut off. @6am but a 5 yr old was the first to go when there are 8 month Olds nd 1 yr Olds. When you ask the staff u r told that no kid had died from hunger. It's really frustrating as this is considered to be one of the best hospitals in KZN however B2east will give such a bad reflection of the hospital.
0
Replies (0)