IH
Itu Hair
Unclaimed Business
IH
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nomagugu M
1 reviews | Active since Jan 2020
25 May 2023, 07:45
Bad hair
Bought hair and figured it was mixed, she mixed good Grade with bad hair Grade. I'm honestly disappointed and never ever will I waste my penny buying from her. How do you mix good hair with bad hair!? I honestly regret buying that wig my money gone for nothing, I'm now forced to go buy atleast two bundles and ask someone to redo my wig because you can tell even the color on the hair it's different!!!
Helpful (0)
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Nomagugu M
1 reviews | Active since Jan 2020
25 May 2023, 07:45
Bad hair
Bought hair and figured it was mixed, she mixed good Grade with bad hair Grade. I'm honestly disappointed and never ever will I waste my penny buying from her. How do you mix good hair with bad hair!? I honestly regret buying that wig my money gone for nothing, I'm now forced to go buy atleast two bundles and ask someone to redo my wig because you can tell even the color on the hair it's different!!!
0
Replies (0)TM
Tsholofelo M
1 reviews | Active since Jan 2020
23 Mar 2023, 06:25
Awesome Service
I always buy my hair from Itu and the quality is good,she provides awesome service
Helpful (0)
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Tsholofelo M
1 reviews | Active since Jan 2020
23 Mar 2023, 06:25
Awesome Service
I always buy my hair from Itu and the quality is good,she provides awesome service
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Ngweti M
1 reviews | Active since Jan 2020
17 Sept 2022, 15:06
A terrible attitude with even worse customer service
I wouldn’t recommend it unless you don’t mind dealing with bad attitude and even worse service delivery. This lady doesn’t care about customer service at all. She lied about Courier guy having issues whilst she didn’t send the hair to me I had to drive to her only to get some washed up wig that was coming undone immediately after I received it. I have to take out more money to have the wig fixed (if it can be fixed). She wasn’t even apologetic after making me wait over a week waiting for just a tracking number only to send me one that doesn’t exist because she probably didn’t bother sending the wigs in the first place. I paid for the wigs around the 15th of July and I had initially said I would collect but I was unable to do so then I communicated 24 August for her to please send the wigs to me via Courier she only sent the fake tracking number 7 September without any apology or explanation. I can’t imagine if I was in another province dealing with Itu. If I could rate her Zero I would because wow! I was still expected to be “respectful” after someone takes my money, doesn’t communicate anything tangible and then proceeds to give me washed up hair, then tell me I didn’t call I just rocked up so I couldn’t have expected her to be done with the hair, the hair doesn’t even looked like it can be saved.
Helpful (0)
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Ngweti M
1 reviews | Active since Jan 2020
17 Sept 2022, 15:06
A terrible attitude with even worse customer service
I wouldn’t recommend it unless you don’t mind dealing with bad attitude and even worse service delivery. This lady doesn’t care about customer service at all. She lied about Courier guy having issues whilst she didn’t send the hair to me I had to drive to her only to get some washed up wig that was coming undone immediately after I received it. I have to take out more money to have the wig fixed (if it can be fixed). She wasn’t even apologetic after making me wait over a week waiting for just a tracking number only to send me one that doesn’t exist because she probably didn’t bother sending the wigs in the first place. I paid for the wigs around the 15th of July and I had initially said I would collect but I was unable to do so then I communicated 24 August for her to please send the wigs to me via Courier she only sent the fake tracking number 7 September without any apology or explanation. I can’t imagine if I was in another province dealing with Itu. If I could rate her Zero I would because wow! I was still expected to be “respectful” after someone takes my money, doesn’t communicate anything tangible and then proceeds to give me washed up hair, then tell me I didn’t call I just rocked up so I couldn’t have expected her to be done with the hair, the hair doesn’t even looked like it can be saved.
0
Replies (0)tM
TM
Tee M
1 reviews | Active since Jan 2020
25 Feb 2022, 06:10
Worst of the Worst!
I purchased hair through Payflex from this merchant and was advised that the hair would be delivered within 7 days. 9 Days later and still no hair, no tracking number provided to me and no response! Shame on me for trusting Payflex to verify their merchants before recommending them to the public!Lesson Learnt!!!!!!
Helpful (0)
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Tee M
1 reviews | Active since Jan 2020
25 Feb 2022, 06:10
Worst of the Worst!
I purchased hair through Payflex from this merchant and was advised that the hair would be delivered within 7 days. 9 Days later and still no hair, no tracking number provided to me and no response! Shame on me for trusting Payflex to verify their merchants before recommending them to the public!Lesson Learnt!!!!!!
0
Replies (0)