S
Shopify
Unclaimed Business
S
Performance(last 12 months):
TrustIndex
0
ย
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|17 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(7.1%)
2(0%)
1(92.9%)
5(0%)
4(0%)
3(7.1%)
2(0%)
1(92.9%)
Frequently Asked Questions About Shopify
Shopify has a TrustIndex of 0 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Shopify across 68 total reviews. How is the TrustIndex calculated? โ
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
DK(S
Delrae Kristin (Krissi) Scott
1 reviews | Active since Jan 2020
23 Jan 2026, 08:45
LumiFlow on Shopify.com
I purchased 2 Lumiflow boards for my grandchildren via shopify on 16/12/2025. I have not received my purchases and no longer receive replys from the lumiflow.help@gmail.com. I would be vary wary of purchasing anything via this platform and avoid LumiFlow!
Helpful (0)
|Replies (0)DK(S
Delrae Kristin (Krissi) Scott
1 reviews | Active since Jan 2020
23 Jan 2026, 08:45
LumiFlow on Shopify.com
I purchased 2 Lumiflow boards for my grandchildren via shopify on 16/12/2025. I have not received my purchases and no longer receive replys from the lumiflow.help@gmail.com. I would be vary wary of purchasing anything via this platform and avoid LumiFlow!
0
Replies (0)RD
Raymondt D
1 reviews | Active since Jan 2020
12 Jan 2026, 08:20
SHOPIFY INTO *****
I have noted with distress that SHOPIFY is complacent with *****ulent business activities and misrepresentation. You cannot even file a complaint unless 30 days had expired. It has also been brought to my attention that majority of complains of theft and ***** run through these channels. Thus, if you see a shopify anywhere on purchases you must take note that you stand a 99% chance of being de*****ed. They had been an active participant in ***** over tictoc.
Helpful (0)
|Replies (0)RD
Raymondt D
1 reviews | Active since Jan 2020
12 Jan 2026, 08:20
SHOPIFY INTO *****
I have noted with distress that SHOPIFY is complacent with *****ulent business activities and misrepresentation. You cannot even file a complaint unless 30 days had expired. It has also been brought to my attention that majority of complains of theft and ***** run through these channels. Thus, if you see a shopify anywhere on purchases you must take note that you stand a 99% chance of being de*****ed. They had been an active participant in ***** over tictoc.
0
Replies (0)MD
Martin D
1 reviews | Active since Jan 2020
3 Oct 2025, 06:25
Very unhappy client.
I have order the following product on your platform but no one has contacted me at all ๐ถ๐๐๐๐๐๐๐ ๐บ๐๐๐๐ | ๐๐ป๐ฝ๐กยฎ๐ฉโโ๏ธ๐บ๐ฟ๐-๐ ๐บ๐ข๐ฑ ๐ข๐ง-๐ถ๐ง๐ ๐ฏ๐๐๐๐๐ ๐บ๐๐๐๐๐๐๐ ๐ถ๐๐๐ ๐ณ๐๐๐๐๐ (๐๐ฎ๐ฌ๐ญ ๐จ๐ง๐ ๐๐จ๐ฌ๐ ๐ ๐๐๐ฒ โ ๐ฏ๐ข๐ฌ๐ข๐๐ฅ๐ ๐ซ๐๐ฌ๐ฎ๐ฅ๐ญ๐ฌ ๐ข๐ง ๐ฃ๐ฎ๐ฌ๐ญ ๐ ๐๐๐ฒ๐ฌ) โ ๐ ๐จ๐ซ ๐จ๐๐๐ฌ๐ข๐ญ๐ฒ, ๐๐๐ซ๐๐ข๐จ๐ฏ๐๐ฌ๐๐ฎ๐ฅ๐๐ซ ๐ก๐๐๐ฅ๐ญ๐ก, ๐๐ข๐๐๐๐ญ๐๐ฌ, ๐ฌ๐ฅ๐๐๐ฉ ๐๐ฉ๐ง๐๐, ๐ฃ๐จ๐ข๐ง๐ญ ๐ข๐ฌ๐ฌ๐ฎ๐๐ฌ, ๐๐ง๐ ๐ฆ๐จ๐ซ๐ 10 boxes - Lose up to 55 kg
Helpful (0)
|Replies (0)MD
Martin D
1 reviews | Active since Jan 2020
3 Oct 2025, 06:25
Very unhappy client.
I have order the following product on your platform but no one has contacted me at all ๐ถ๐๐๐๐๐๐๐ ๐บ๐๐๐๐ | ๐๐ป๐ฝ๐กยฎ๐ฉโโ๏ธ๐บ๐ฟ๐-๐ ๐บ๐ข๐ฑ ๐ข๐ง-๐ถ๐ง๐ ๐ฏ๐๐๐๐๐ ๐บ๐๐๐๐๐๐๐ ๐ถ๐๐๐ ๐ณ๐๐๐๐๐ (๐๐ฎ๐ฌ๐ญ ๐จ๐ง๐ ๐๐จ๐ฌ๐ ๐ ๐๐๐ฒ โ ๐ฏ๐ข๐ฌ๐ข๐๐ฅ๐ ๐ซ๐๐ฌ๐ฎ๐ฅ๐ญ๐ฌ ๐ข๐ง ๐ฃ๐ฎ๐ฌ๐ญ ๐ ๐๐๐ฒ๐ฌ) โ ๐ ๐จ๐ซ ๐จ๐๐๐ฌ๐ข๐ญ๐ฒ, ๐๐๐ซ๐๐ข๐จ๐ฏ๐๐ฌ๐๐ฎ๐ฅ๐๐ซ ๐ก๐๐๐ฅ๐ญ๐ก, ๐๐ข๐๐๐๐ญ๐๐ฌ, ๐ฌ๐ฅ๐๐๐ฉ ๐๐ฉ๐ง๐๐, ๐ฃ๐จ๐ข๐ง๐ญ ๐ข๐ฌ๐ฌ๐ฎ๐๐ฌ, ๐๐ง๐ ๐ฆ๐จ๐ซ๐ 10 boxes - Lose up to 55 kg
0
Replies (0)nM
nosipho M
1 reviews | Active since Jan 2020
13 Sept 2025, 01:56
Shopify ****med me!!!!! BEAWARE!!!!!!
โThank you for your submission. Your message has been forwarded to the merchant. To discuss this issue further, please contact the merchant directly. Shopify 151 O'Connor Street, Ground floor, Ottawa, ON, K2P 2L8.โ This the response I got from Shopify after waiting 30 days to report a complaint. From one of their business partners Crolux. Made a purchase and never received my order and Shopify has done nothing to resolve the issue
Helpful (0)
|Replies (0)nM
nosipho M
1 reviews | Active since Jan 2020
13 Sept 2025, 01:56
Shopify ****med me!!!!! BEAWARE!!!!!!
โThank you for your submission. Your message has been forwarded to the merchant. To discuss this issue further, please contact the merchant directly. Shopify 151 O'Connor Street, Ground floor, Ottawa, ON, K2P 2L8.โ This the response I got from Shopify after waiting 30 days to report a complaint. From one of their business partners Crolux. Made a purchase and never received my order and Shopify has done nothing to resolve the issue
0
Replies (0)CH
Conrad H
1 reviews | Active since Jan 2020
16 Aug 2025, 05:22
Shopify allowing Velarp on their platform
It is a shame that Shopify allows a "company" like Velarp to use their platform to mislead and taken huge sums of peoples money without geving any service or products or feedback. Watch out for Velarp advertising in South Africa using the Shopify platform.
Helpful (0)
|Replies (0)CH
Conrad H
1 reviews | Active since Jan 2020
16 Aug 2025, 05:22
Shopify allowing Velarp on their platform
It is a shame that Shopify allows a "company" like Velarp to use their platform to mislead and taken huge sums of peoples money without geving any service or products or feedback. Watch out for Velarp advertising in South Africa using the Shopify platform.
0
Replies (0)RC
Roxanne C
1 reviews | Active since Jan 2020
12 Aug 2025, 05:59
Better payment providers.
Shopify has made it so easy for independent business owners to have a selling platform BUT there are little to no benefits for South Africans. All of their payment gateways are NOT for South Africa. Leaving us with 2 or 3 payment providers who has ZERO desire to help small businesses. So Shopify please give us more payment provider options to choose from. This is crucial. We as small South African business owners need your help. I paid so much money on ads even went viral where my ads informed potential customers to go to my website on shopify and checkout on there via payflex. Later to find out none of my customers could have their payments processed. No communication from payflex. Yes this is what we as small businesses have to deal with. I am a proudly South African company. Where I buy all my raw materials from South African suppliers and I make my own products and I have fellow South Africans to help me run my small business. Why is it so hard to get the help we need to succeed? Shopify I hope you can make other payment providers available to us.
Helpful (0)
|Replies (0)RC
Roxanne C
1 reviews | Active since Jan 2020
12 Aug 2025, 05:59
Better payment providers.
Shopify has made it so easy for independent business owners to have a selling platform BUT there are little to no benefits for South Africans. All of their payment gateways are NOT for South Africa. Leaving us with 2 or 3 payment providers who has ZERO desire to help small businesses. So Shopify please give us more payment provider options to choose from. This is crucial. We as small South African business owners need your help. I paid so much money on ads even went viral where my ads informed potential customers to go to my website on shopify and checkout on there via payflex. Later to find out none of my customers could have their payments processed. No communication from payflex. Yes this is what we as small businesses have to deal with. I am a proudly South African company. Where I buy all my raw materials from South African suppliers and I make my own products and I have fellow South Africans to help me run my small business. Why is it so hard to get the help we need to succeed? Shopify I hope you can make other payment providers available to us.
0
Replies (0)MH
Marlon H
1 reviews | Active since Jan 2020
9 Aug 2025, 20:55
Shopify - Nowhere to be Found
I bought tickets to a show via their portal about a month ago - I received no tickets, no directions, no info to the actual show. A day later, I received an email from the vendor (Drone Life Night), saying the show's been cancelled and that I should receive a refund within 21 days and if not, I should contact them. Well, I've contacted them to no avail. I've also tried to complain on the Shopify website but I can't without an "Order Confirmation URL" which I haven't received, as I've received nothing from the vendor. So I'm out a few hundred rand and no one to turn to!
Helpful (0)
|Replies (0)MH
Marlon H
1 reviews | Active since Jan 2020
9 Aug 2025, 20:55
Shopify - Nowhere to be Found
I bought tickets to a show via their portal about a month ago - I received no tickets, no directions, no info to the actual show. A day later, I received an email from the vendor (Drone Life Night), saying the show's been cancelled and that I should receive a refund within 21 days and if not, I should contact them. Well, I've contacted them to no avail. I've also tried to complain on the Shopify website but I can't without an "Order Confirmation URL" which I haven't received, as I've received nothing from the vendor. So I'm out a few hundred rand and no one to turn to!
0
Replies (0)