JU
Jockey Underwear
Claimed Business
JU
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
2|8 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGH
GEORGE H
1 reviews | Active since Jan 2020
5 Jan 2026, 13:40
Bad service provided by Jockey SA
I ordered and paid for underwear from Jockey SA online shop on 17 November 25.As of today 5 Jan 26...I have not recieved it. I have phoned and sent emails asking where the order is.. but have recieved no response.
Helpful (0)
|Replies (0)GH
GEORGE H
1 reviews | Active since Jan 2020
5 Jan 2026, 13:40
Bad service provided by Jockey SA
I ordered and paid for underwear from Jockey SA online shop on 17 November 25.As of today 5 Jan 26...I have not recieved it. I have phoned and sent emails asking where the order is.. but have recieved no response.
0
Replies (0)HC
Hennie C
1 reviews | Active since Jan 2020
26 Nov 2025, 11:29
Jockey Online very slow response
I ordered items on the Jockey online store on the 20/11/2025. As of today the 26/11/2025 my order 64272 still shows not fullfilled and has not even been packed yet. If you order on Temu and Shein the process is much quicker. I emailed my frustration to hello@jockey.co.za and phoned 0310547923 just to hear that there is a backlog. If this is going to take so long then rather refund me in order to go to the Jockey Menlyn store. The online process takes tooo long, I should have gone to the store instead.
Helpful (0)
|Replies (0)HC
Hennie C
1 reviews | Active since Jan 2020
26 Nov 2025, 11:29
Jockey Online very slow response
I ordered items on the Jockey online store on the 20/11/2025. As of today the 26/11/2025 my order 64272 still shows not fullfilled and has not even been packed yet. If you order on Temu and Shein the process is much quicker. I emailed my frustration to hello@jockey.co.za and phoned 0310547923 just to hear that there is a backlog. If this is going to take so long then rather refund me in order to go to the Jockey Menlyn store. The online process takes tooo long, I should have gone to the store instead.
0
Replies (0)NB
Nicolene B
1 reviews | Active since Jan 2020
22 Nov 2025, 02:48
JOCKEY BAD QUALITY
Poor quality of the sports bra top. Stap broke reported it and send messenger on Facebook. Got a 10% discount for the review really and the review were removed by Jokey. I was told after 2 days of messenger the team will be in contact no one have rep**** yet sorry Jokey if this is how u do business, WE WONT BE SUPPORTING YOU ANYMORE SMALLER STORES GAVE ME A FULL REFUND FOR A FAULTY PRODUCT. This is not on you buy underwear that needs to be comfy and supportive not break straps and then u at work that is a whole from home you must work like that you cannot go home and change
Helpful (0)
|Replies (0)NB
Nicolene B
1 reviews | Active since Jan 2020
22 Nov 2025, 02:48
JOCKEY BAD QUALITY
Poor quality of the sports bra top. Stap broke reported it and send messenger on Facebook. Got a 10% discount for the review really and the review were removed by Jokey. I was told after 2 days of messenger the team will be in contact no one have rep**** yet sorry Jokey if this is how u do business, WE WONT BE SUPPORTING YOU ANYMORE SMALLER STORES GAVE ME A FULL REFUND FOR A FAULTY PRODUCT. This is not on you buy underwear that needs to be comfy and supportive not break straps and then u at work that is a whole from home you must work like that you cannot go home and change
0
Replies (0)CM
Christopher M
1 reviews | Active since Jan 2020
9 Nov 2025, 02:39
Disgusted customer - Poor service
I was so impressed with this company - but my recent experience changed everything - So disappointed in Jockey. I had high expectations, but the item I bought - the stitching started to come out after 2 washes and they do not get back to me after sending them multiple emails to please assist in a return or exchange. They're just ignoring me. They are not getting any SALE from me ever again...
Helpful (0)
|Replies (0)CM
Christopher M
1 reviews | Active since Jan 2020
9 Nov 2025, 02:39
Disgusted customer - Poor service
I was so impressed with this company - but my recent experience changed everything - So disappointed in Jockey. I had high expectations, but the item I bought - the stitching started to come out after 2 washes and they do not get back to me after sending them multiple emails to please assist in a return or exchange. They're just ignoring me. They are not getting any SALE from me ever again...
0
Replies (0)MB
Michaela B
1 reviews | Active since Jan 2020
1 Nov 2025, 09:14
Disappointed in Jockey
So disappointed in Jockey. I had high expectations, but the item they delivered to me was broken by the stitching and they never even got back to me after sending them multiple emails to please assist in a return or exchange. They're just ignoring me.
Helpful (0)
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Michaela B
1 reviews | Active since Jan 2020
1 Nov 2025, 09:14
Disappointed in Jockey
So disappointed in Jockey. I had high expectations, but the item they delivered to me was broken by the stitching and they never even got back to me after sending them multiple emails to please assist in a return or exchange. They're just ignoring me.
0
Replies (0)MT
Maryna T
1 reviews | Active since Jan 2020
14 Oct 2025, 08:04
Excellent service from Jockey
I would like to give a special thumbs up for Neli and King in the Jockey customer service side. I only wear Jockey and have to shop online because I live in a remote area. Outstanding service.
Helpful (0)
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