JW
Johannesburg Water SOC Ltd
Unclaimed Business
JW
Johannesburg Water SOC Ltd
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Johannesburg Water SOC Ltd faces overwhelming criticism for unresolved water leaks, premature closure of logged calls without actual repairs, and extremely poor communication. Customers report waiting weeks or months for leak repairs, only to have service requests closed without resolution. Billing disputes and rude staff interactions further erode trust. While rare positive experiences highlight individual agents going above and beyond and efficient repair teams on occasion, the dominant sentiment reflects deep frustration with systemic failures in responsiveness and accountability.
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|13 Reviews
May '25 - Apr '26
5(0%)
4(8.3%)
3(0%)
2(0%)
1(91.7%)
5(0%)
4(8.3%)
3(0%)
2(0%)
1(91.7%)
Frequently Asked Questions About Johannesburg Water SOC Ltd
Based on recent customer reviews, Johannesburg Water SOC Ltd faces overwhelming criticism for unresolved water leaks, premature closure of logged calls without actual repairs, and extremely poor communication. Customers report waiting weeks or months for leak repairs, only to have service requests closed without resolution. Billing disputes and rude staff interactions further erode trust. While rare positive experiences highlight individual agents going above and beyond and efficient repair teams on occasion, the dominant sentiment reflects deep frustration with systemic failures in responsiveness and accountability.
Johannesburg Water SOC Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Johannesburg Water SOC Ltd across 29 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCT
Curtis T
1 reviews | Active since Jan 2020
11 Mar 2026, 06:35
Johannesburg Water poor service
Poor, poor, poor service. Dear Customer, Your Johannesburg Water fault has been logged. Reference No: CSDFMC0335041 This was done Saturday morning, today is Wednesday and still no respond. I used R100 airtime just to receive a reference number that does not even seem to be important. Bad service.
Helpful (0)
|Replies (0)CT
Curtis T
1 reviews | Active since Jan 2020
11 Mar 2026, 06:35
Johannesburg Water poor service
Poor, poor, poor service. Dear Customer, Your Johannesburg Water fault has been logged. Reference No: CSDFMC0335041 This was done Saturday morning, today is Wednesday and still no respond. I used R100 airtime just to receive a reference number that does not even seem to be important. Bad service.
0
Replies (0)RC
Richard C
1 reviews | Active since Jan 2020
15 Jan 2026, 14:17
Water Leaks. Who Cares?
How about Jbg Water having a newspaper front page advert asking people to check their swimming pools as leaks waste water, when on the road into Modderfontein there has been a larger water leak for more than three weeks now. They have dug it up but have not returned to repair it. Crazy.
Helpful (0)
|Replies (0)RC
Richard C
1 reviews | Active since Jan 2020
15 Jan 2026, 14:17
Water Leaks. Who Cares?
How about Jbg Water having a newspaper front page advert asking people to check their swimming pools as leaks waste water, when on the road into Modderfontein there has been a larger water leak for more than three weeks now. They have dug it up but have not returned to repair it. Crazy.
0
Replies (0)NR
nM
nthabiseng M
1 reviews | Active since Jan 2020
1 Dec 2025, 11:17
Pathetic service !!!!!!!!
Logged a call more than 3 time, still no resolution. Bought water Sunday 23rd November and meter is not dispensing water but it shows 1200 litres added. Yesterday received sms that my call has been closed without any resolution. Logged another call today 01.12.2025 still no one is showing up. What a pathetic service yet i bought water.
Helpful (0)
|Replies (0)nM
nthabiseng M
1 reviews | Active since Jan 2020
1 Dec 2025, 11:17
Pathetic service !!!!!!!!
Logged a call more than 3 time, still no resolution. Bought water Sunday 23rd November and meter is not dispensing water but it shows 1200 litres added. Yesterday received sms that my call has been closed without any resolution. Logged another call today 01.12.2025 still no one is showing up. What a pathetic service yet i bought water.
0
Replies (0)LK
Larry K
1 reviews | Active since Jan 2020
29 Nov 2025, 13:02
Patience is a virtue with Joburg Water
After logging a leak three times and having it closed without action, I reached a sympathetic agent, Tshepo Malekutu, who not only advised me how to proceed but followed up until the problem was resolved. Exceptional service from this individual, above and beyond expectations.
Helpful (0)
|Replies (0)LK
Larry K
1 reviews | Active since Jan 2020
29 Nov 2025, 13:02
Patience is a virtue with Joburg Water
After logging a leak three times and having it closed without action, I reached a sympathetic agent, Tshepo Malekutu, who not only advised me how to proceed but followed up until the problem was resolved. Exceptional service from this individual, above and beyond expectations.
0
Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
28 Nov 2025, 09:05
NO HELP FROM JHB WATER
Subject: Urgent Escalation – Unresolved Water Leak and Pipe Burst Good day, I have been reporting a water leak on the municipal pipes outside my property for an extended period. Each time Joburg Water attends to the issue, the problem reoccurs within a month or two. Last year, I logged multiple calls, but they were closed without resolution. When I followed up, I was informed that there was no material available to fix the issue. Meanwhile, the tar road near the pipes has deteriorated, and algae has grown in the affected area. The last call I logged was in December 2024 (Ref: 8006708218), which was closed without resolving the leak. The water has continued leaking since then. On Wednesday, 28/11/2025, the pipe finally burst, causing water to flood the area. I logged an emergency call (Ref: CSDFMC0075481) and reported the severity, but no technicians were dispatched. Due to water soaking my wall and my neighbor’s property, I had to close the valve, leaving me without water since then. On Thursday, 29/11/2025, I called twice to follow up and was assured that technicians from the Randburg depot were assigned and would attend before the end of the day. No one arrived. On Friday, 28/11/2025, I called again and was told the call was still open and being escalated. Shortly after, I received an SMS stating the call was addressed, which was incorrect. When I called back, I was told to log another call as they were not going to help me with a closed call. This is unacceptable. I urgently demand that a team be dispatched immediately to resolve this matter and restore water supply without further delays. Please escalate this to a senior manager and confirm a resolution timeline today.
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
28 Nov 2025, 09:05
NO HELP FROM JHB WATER
Subject: Urgent Escalation – Unresolved Water Leak and Pipe Burst Good day, I have been reporting a water leak on the municipal pipes outside my property for an extended period. Each time Joburg Water attends to the issue, the problem reoccurs within a month or two. Last year, I logged multiple calls, but they were closed without resolution. When I followed up, I was informed that there was no material available to fix the issue. Meanwhile, the tar road near the pipes has deteriorated, and algae has grown in the affected area. The last call I logged was in December 2024 (Ref: 8006708218), which was closed without resolving the leak. The water has continued leaking since then. On Wednesday, 28/11/2025, the pipe finally burst, causing water to flood the area. I logged an emergency call (Ref: CSDFMC0075481) and reported the severity, but no technicians were dispatched. Due to water soaking my wall and my neighbor’s property, I had to close the valve, leaving me without water since then. On Thursday, 29/11/2025, I called twice to follow up and was assured that technicians from the Randburg depot were assigned and would attend before the end of the day. No one arrived. On Friday, 28/11/2025, I called again and was told the call was still open and being escalated. Shortly after, I received an SMS stating the call was addressed, which was incorrect. When I called back, I was told to log another call as they were not going to help me with a closed call. This is unacceptable. I urgently demand that a team be dispatched immediately to resolve this matter and restore water supply without further delays. Please escalate this to a senior manager and confirm a resolution timeline today.
0
Replies (0)NTL
Nathaniel Tenny-Boi Lynch
1 reviews | Active since Jan 2020
20 Sept 2025, 19:51
Review Title: Unacceptable Service and No Response to Logged Calls
I’m extremely disappointed with the service from Johannesburg Water. Despite logging multiple calls regarding a serious issue, no one has followed up or resolved the problem. The lack of communication and accountability is unacceptable, especially for a public utility. Residents deserve timely responses and proper service—not silence. This experience has left me frustrated and deeply concerned about the reliability of this organization.
Helpful (0)
|Replies (0)NTL
Nathaniel Tenny-Boi Lynch
1 reviews | Active since Jan 2020
20 Sept 2025, 19:51
Review Title: Unacceptable Service and No Response to Logged Calls
I’m extremely disappointed with the service from Johannesburg Water. Despite logging multiple calls regarding a serious issue, no one has followed up or resolved the problem. The lack of communication and accountability is unacceptable, especially for a public utility. Residents deserve timely responses and proper service—not silence. This experience has left me frustrated and deeply concerned about the reliability of this organization.
0
Replies (0)TH