JC
Jumbo Clothing
Unclaimed Business
JC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Jumbo Clothing
Jumbo Clothing has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Jumbo Clothing across 57 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Dawn M
1 reviews | Active since Jan 2020
8 Mar 2026, 20:04
BAD SERVICE !!
My order dated 9 February was supposed to be delivered within 17 days. Only got informed after I’d paid. I am still waiting after sending 2 emails with no response. Am not holding my breath that it will arrive. I should have read the reviews before ordering. Will never order anything from this excuse of a website.
Helpful (0)
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Dawn M
1 reviews | Active since Jan 2020
8 Mar 2026, 20:04
BAD SERVICE !!
My order dated 9 February was supposed to be delivered within 17 days. Only got informed after I’d paid. I am still waiting after sending 2 emails with no response. Am not holding my breath that it will arrive. I should have read the reviews before ordering. Will never order anything from this excuse of a website.
0
Replies (0)MEMP
Marilyn Elizabeth Mac Pherson
1 reviews | Active since Jan 2020
7 Jan 2026, 09:15
Refuse to exchange a jean due to a tag
I purchased a pair of jeans from this store, but unfortunately they were too small. While trying them on, the price tag accidentally fell off; I placed it in the bag immediately. Four days later, I returned to the store to exchange the item. The cashier informed me that because the tag was no longer attached, the jeans could not be exchanged. I explained that the tag fell off while fitting the item, but she stated it was a “new rule.” When I asked why this rule was not explained at the time of purchase, she dismissively rep**** that people wear items and return them, then walked away. This was extremely unprofessional and disappointing. Poor customer service and unclear policies like this are unacceptable. Based on this experience, JUMBO Graaff Reinet has been the worst store I’ve dealt with.
Helpful (0)
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Marilyn Elizabeth Mac Pherson
1 reviews | Active since Jan 2020
7 Jan 2026, 09:15
Refuse to exchange a jean due to a tag
I purchased a pair of jeans from this store, but unfortunately they were too small. While trying them on, the price tag accidentally fell off; I placed it in the bag immediately. Four days later, I returned to the store to exchange the item. The cashier informed me that because the tag was no longer attached, the jeans could not be exchanged. I explained that the tag fell off while fitting the item, but she stated it was a “new rule.” When I asked why this rule was not explained at the time of purchase, she dismissively rep**** that people wear items and return them, then walked away. This was extremely unprofessional and disappointing. Poor customer service and unclear policies like this are unacceptable. Based on this experience, JUMBO Graaff Reinet has been the worst store I’ve dealt with.
0
Replies (0)L
Lumka
1 reviews | Active since Jan 2020
7 Jan 2026, 06:56
I bought the shoes on3rd December 2025on the 4th January 2026 the shoe was broken,and I was there yesterday the 5th but they told me about their 21days policy which is I wasn't expecting the way the area manager handled the matter,I thought they will sea
I bought the shoes on3rd December 2025on the 4th January 2026 the shoe was broken,and I was there yesterday the 5th but they told me about their 21days policy which is I wasn't expecting the way the area manager handled the matter,I thought they will sea that it's a factory fault.exchange the shoe for me or took the shoe and send it to the factory, the area manager told me that there's nothing they can do for me I must've a lovely day.iam so disappointed with jumbo I don't think I will ever buy anything from them.please help.
Helpful (0)
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Lumka
1 reviews | Active since Jan 2020
7 Jan 2026, 06:56
I bought the shoes on3rd December 2025on the 4th January 2026 the shoe was broken,and I was there yesterday the 5th but they told me about their 21days policy which is I wasn't expecting the way the area manager handled the matter,I thought they will sea
I bought the shoes on3rd December 2025on the 4th January 2026 the shoe was broken,and I was there yesterday the 5th but they told me about their 21days policy which is I wasn't expecting the way the area manager handled the matter,I thought they will sea that it's a factory fault.exchange the shoe for me or took the shoe and send it to the factory, the area manager told me that there's nothing they can do for me I must've a lovely day.iam so disappointed with jumbo I don't think I will ever buy anything from them.please help.
0
Replies (0)pM
phathiswa M
1 reviews | Active since Jan 2020
28 Nov 2025, 12:31
Damaged boot
I wrote a complaint about Jumbo more than a week ago and they haven't contacted me even today
Helpful (0)
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phathiswa M
1 reviews | Active since Jan 2020
28 Nov 2025, 12:31
Damaged boot
I wrote a complaint about Jumbo more than a week ago and they haven't contacted me even today
0
Replies (0)pM
phathiswa M
1 reviews | Active since Jan 2020
18 Nov 2025, 18:45
Damaged boots
Hi 25/03/2025 I went to Jumbo I saw a ladies boot my size and only 1left, I went to the tills to laybuy it for upcoming winter season. Sales person advised and assisted me to buy with Pay Just Now and I was happy to go home with it. I'm 100% sure that I started wearing them in May 2025, to my surprise a month later after wearing them for few times they got damaged, I was so disappointed because with their make I could not even take them to the shoe maker. 17 June 2025 I took them back to the store, I was assisted by the manager who sent a message to their group asking for advice if he should take it back or not. He asked me to go he would contact me when he got a reply, The manager called to tell me unfortunately they can't exchange or refund me for my damaged boot because its over 1 month. But he sent to the other group then he'll call me again. To this day I never got my refund and I left the boot at shop because there was nothing I could do with them. This was not the 1st time buying boots from Jumbo , I still have other1 that i bought 2020 and i still wear it. I want my money back please.
Helpful (0)
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phathiswa M
1 reviews | Active since Jan 2020
18 Nov 2025, 18:45
Damaged boots
Hi 25/03/2025 I went to Jumbo I saw a ladies boot my size and only 1left, I went to the tills to laybuy it for upcoming winter season. Sales person advised and assisted me to buy with Pay Just Now and I was happy to go home with it. I'm 100% sure that I started wearing them in May 2025, to my surprise a month later after wearing them for few times they got damaged, I was so disappointed because with their make I could not even take them to the shoe maker. 17 June 2025 I took them back to the store, I was assisted by the manager who sent a message to their group asking for advice if he should take it back or not. He asked me to go he would contact me when he got a reply, The manager called to tell me unfortunately they can't exchange or refund me for my damaged boot because its over 1 month. But he sent to the other group then he'll call me again. To this day I never got my refund and I left the boot at shop because there was nothing I could do with them. This was not the 1st time buying boots from Jumbo , I still have other1 that i bought 2020 and i still wear it. I want my money back please.
0
Replies (0)BM
Boitumelo M
1 reviews | Active since Jan 2020
8 Oct 2025, 11:00
Jumbo Clothing ****med me
Jumbo Clothing in Vryburg store manager has a rotten attitude her name is Lerato. I'm very disappointed at her bad service as I'm at the shop to return a skirt I bought there, however the skirt is still good condition as I did not wear it. She is refusing because the garment does not have a price tag as my son mistakenly threw it away while cleaning. I have a proof of payment (receipt). Therefore I feel that they're just being rude and difficult. Now the head office is telling me that the garment is smelling something. Of course it will smell my perfume because I fitted it while in the shop. Why are customers allowed to fit garments if then I'll be told that I can't return nor exchange due to smelling "my perfume". This is way of ****ming customers.
Helpful (0)
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Boitumelo M
1 reviews | Active since Jan 2020
8 Oct 2025, 11:00
Jumbo Clothing ****med me
Jumbo Clothing in Vryburg store manager has a rotten attitude her name is Lerato. I'm very disappointed at her bad service as I'm at the shop to return a skirt I bought there, however the skirt is still good condition as I did not wear it. She is refusing because the garment does not have a price tag as my son mistakenly threw it away while cleaning. I have a proof of payment (receipt). Therefore I feel that they're just being rude and difficult. Now the head office is telling me that the garment is smelling something. Of course it will smell my perfume because I fitted it while in the shop. Why are customers allowed to fit garments if then I'll be told that I can't return nor exchange due to smelling "my perfume". This is way of ****ming customers.
0
Replies (0)CL
Christina L
1 reviews | Active since Jan 2020
6 Oct 2025, 18:00
Jumbo Clothing
On this day 04/10/2025 I went to buy a Hat at Jumbo Clothing Phuthaditjhaba Setsing Qwaqwa and I was assisted by Maya Tiisetso that Lady gave me a very terrible service ever and it was my 1st time going there and I never wanna see myself going there ever she was so rude and arrogant she never greeted me instead she gave me a bad attitude while she didn't give me a plastic and she didn't see that I needed a plastic because she never gave me an eye contact and her service was very terrible I must say even though she never greeted me I don't care but I wonder why because that's one of cashier rules to greet a customer first and she made issue out of it while I was surprised that why she didn't give me a plastic it's because she doesn't care about customer and even her face showed that she's irritated and she had lot of anger towards me so the question is are we safe as customer's to go to buy there with that kind of service or must we have fear when we're supposed to buy there with our own money. I wish she can come to where I am working at and see if I can give her that terrible stinking attitude of hers I wonder if she got a proper training 🤔. I need my issue to be addressed because I won't live with fear when I supposed to go and buy there. Hopefully my concern will be taken into consideration. Thank you.
Helpful (0)
|Replies (0)CL
Christina L
1 reviews | Active since Jan 2020
6 Oct 2025, 18:00
Jumbo Clothing
On this day 04/10/2025 I went to buy a Hat at Jumbo Clothing Phuthaditjhaba Setsing Qwaqwa and I was assisted by Maya Tiisetso that Lady gave me a very terrible service ever and it was my 1st time going there and I never wanna see myself going there ever she was so rude and arrogant she never greeted me instead she gave me a bad attitude while she didn't give me a plastic and she didn't see that I needed a plastic because she never gave me an eye contact and her service was very terrible I must say even though she never greeted me I don't care but I wonder why because that's one of cashier rules to greet a customer first and she made issue out of it while I was surprised that why she didn't give me a plastic it's because she doesn't care about customer and even her face showed that she's irritated and she had lot of anger towards me so the question is are we safe as customer's to go to buy there with that kind of service or must we have fear when we're supposed to buy there with our own money. I wish she can come to where I am working at and see if I can give her that terrible stinking attitude of hers I wonder if she got a proper training 🤔. I need my issue to be addressed because I won't live with fear when I supposed to go and buy there. Hopefully my concern will be taken into consideration. Thank you.
0
Replies (0)TS
THOBILE S
1 reviews | Active since Jan 2020
5 Aug 2025, 15:50
Exchange refusal
I bought clothes from EAST LONDON BUFFALO STREET JUMBO CLOTHING on the27 June 25 and returned clothes on the 30 July 2025 for exchange, the cashier refused to exchange qouting a 21 days excharge rule. however, I explained that I was out of town to a rural area for my child initiation therefore, I could not exchange then, I only got time to do so in July. I strongly believe the customer should be given an option to take clothes of the same value if no cash refund is allowed.. But Jumbo is really a profit maker, customer's feelings are not considered at all.
Helpful (0)
|Replies (0)TS
THOBILE S
1 reviews | Active since Jan 2020
5 Aug 2025, 15:50
Exchange refusal
I bought clothes from EAST LONDON BUFFALO STREET JUMBO CLOTHING on the27 June 25 and returned clothes on the 30 July 2025 for exchange, the cashier refused to exchange qouting a 21 days excharge rule. however, I explained that I was out of town to a rural area for my child initiation therefore, I could not exchange then, I only got time to do so in July. I strongly believe the customer should be given an option to take clothes of the same value if no cash refund is allowed.. But Jumbo is really a profit maker, customer's feelings are not considered at all.
0
Replies (0)