KB
Kayser Baird Insurance Brokers
Claimed Business
KB
Kayser Baird Insurance Brokers
Claimed Business
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Kayser Baird Insurance Brokers delivers consistently outstanding service across claims handling, policy amendments and new business onboarding. Customers repeatedly praise the team's professionalism, prompt communication and friendly demeanour, with staff members like Charmaine, Amanda, Monique and Erin singled out by name. Claims are processed quickly, often with minimal effort required from clients, and the brokerage is valued for providing real human interactions rather than automated systems. Long-standing clients of over 20 years continue to recommend them enthusiastically.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
66
Recommended: Very Likely
Review Distribution
4.8|17 Reviews
Jun '25 - May '26
5(93.8%)
4(0%)
3(0%)
2(0%)
1(6.3%)
5(93.8%)
4(0%)
3(0%)
2(0%)
1(6.3%)
Frequently Asked Questions About Kayser Baird Insurance Brokers
Based on recent customer reviews, Kayser Baird Insurance Brokers delivers consistently outstanding service across claims handling, policy amendments and new business onboarding. Customers repeatedly praise the team's professionalism, prompt communication and friendly demeanour, with staff members like Charmaine, Amanda, Monique and Erin singled out by name. Claims are processed quickly, often with minimal effort required from clients, and the brokerage is valued for providing real human interactions rather than automated systems. Long-standing clients of over 20 years continue to recommend them enthusiastically.
Kayser Baird Insurance Brokers has a TrustIndex of 0 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Kayser Baird Insurance Brokers across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKG
Keegan G
1 reviews | Active since Jan 2020
9 Mar 2026, 08:30
Kayser Baird Insurance Brokers - Excellent Service
I had an excellent experience with Kayser Baird Insurance while they handled the recovery of my excess after a car accident that was not my fault. Their team was professional, efficient, and kept me informed throughout the entire process. They managed everything smoothly and successfully recovered my excess without any hassle on my side. I truly appreciate their prompt service and dedication to helping their clients. Highly recommended for their outstanding support and reliability.
Helpful (0)
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Keegan G
1 reviews | Active since Jan 2020
9 Mar 2026, 08:30
Kayser Baird Insurance Brokers - Excellent Service
I had an excellent experience with Kayser Baird Insurance while they handled the recovery of my excess after a car accident that was not my fault. Their team was professional, efficient, and kept me informed throughout the entire process. They managed everything smoothly and successfully recovered my excess without any hassle on my side. I truly appreciate their prompt service and dedication to helping their clients. Highly recommended for their outstanding support and reliability.
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Gail R
1 reviews | Active since Jan 2020
5 Mar 2026, 16:24
INSURANCE BROKER THAT DELIVERS
I dealt with Leila Morton-Venton in my recent claim on household appliance with water damage from last week's storm in Durban. I lodged my claim early in week 1 (last week) and the acceptance and refund was in my account a week later. At all times, I was kept informed of progress, and the procedure of assessor call/pickup. Exceptional service. I have been a client of Kayser Baird since 2018.
Helpful (0)
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Gail R
1 reviews | Active since Jan 2020
5 Mar 2026, 16:24
INSURANCE BROKER THAT DELIVERS
I dealt with Leila Morton-Venton in my recent claim on household appliance with water damage from last week's storm in Durban. I lodged my claim early in week 1 (last week) and the acceptance and refund was in my account a week later. At all times, I was kept informed of progress, and the procedure of assessor call/pickup. Exceptional service. I have been a client of Kayser Baird since 2018.
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Rhoda S
1 reviews | Active since Jan 2020
5 Feb 2026, 10:10
"Claims Made Simple with Kayser Baird Broker"
Kayser Baird Broker provides truly personal service. They are always efficient and make every claim hassle‑free, with less paperwork and more action. Talking with them gives confidence because you see results. I highly recommend them—especially since their underwriter is Santam, and Santam consistently delivers excellent service
Helpful (0)
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Rhoda S
1 reviews | Active since Jan 2020
5 Feb 2026, 10:10
"Claims Made Simple with Kayser Baird Broker"
Kayser Baird Broker provides truly personal service. They are always efficient and make every claim hassle‑free, with less paperwork and more action. Talking with them gives confidence because you see results. I highly recommend them—especially since their underwriter is Santam, and Santam consistently delivers excellent service
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Jero A
1 reviews | Active since Jan 2020
25 Jan 2026, 14:21
Kayser Baird Insurance Brokers
We recently had a lightning strike in which several items in our home were damaged. I submitted my claim to Kayser Baird and the procedure from assessor, damage inspection and broker went smoothly despite being over the festive season when most staff are on leave. I'd like to thank Charmain Henning for her prompt, efficient and friendly service and consistent feedback during the process.
Helpful (0)
|Replies (0)JA
Jero A
1 reviews | Active since Jan 2020
25 Jan 2026, 14:21
Kayser Baird Insurance Brokers
We recently had a lightning strike in which several items in our home were damaged. I submitted my claim to Kayser Baird and the procedure from assessor, damage inspection and broker went smoothly despite being over the festive season when most staff are on leave. I'd like to thank Charmain Henning for her prompt, efficient and friendly service and consistent feedback during the process.
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Claire B
1 reviews | Active since Jan 2020
25 Dec 2025, 11:18
Very impressed with Kayser Baird Insurance Brokers
I have been so impressed with my recent claims experience. Charmaine processed my claim so professionally with such friendly efficiency and I couldn't believe the money cleared the same day! Thank you !
Helpful (0)
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Claire B
1 reviews | Active since Jan 2020
25 Dec 2025, 11:18
Very impressed with Kayser Baird Insurance Brokers
I have been so impressed with my recent claims experience. Charmaine processed my claim so professionally with such friendly efficiency and I couldn't believe the money cleared the same day! Thank you !
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Inge O
1 reviews | Active since Jan 2020
27 Oct 2025, 15:46
Thank you, Amanda, you are truly one of a kind!
I would like to take a moment to express my sincere appreciation for Amanda Cupido. From the very first interaction, Amanda has gone above and beyond to ensure my every query and concern is handled with the utmost care and professionalism. What truly sets Amanda apart is her dedication and availability. She’s always willing to help me, no matter the time of day. Whether it’s a quick clarification or a more complex matter. Amanda has always been so patient with me and you can actually hear the kindness and sincerity in her voice whenever we speak — it makes every conversation such a pleasure. Thank you, Amanda, you are truly one of a kind!
Helpful (0)
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Inge O
1 reviews | Active since Jan 2020
27 Oct 2025, 15:46
Thank you, Amanda, you are truly one of a kind!
I would like to take a moment to express my sincere appreciation for Amanda Cupido. From the very first interaction, Amanda has gone above and beyond to ensure my every query and concern is handled with the utmost care and professionalism. What truly sets Amanda apart is her dedication and availability. She’s always willing to help me, no matter the time of day. Whether it’s a quick clarification or a more complex matter. Amanda has always been so patient with me and you can actually hear the kindness and sincerity in her voice whenever we speak — it makes every conversation such a pleasure. Thank you, Amanda, you are truly one of a kind!
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Mark S
1 reviews | Active since Jan 2020
23 Oct 2025, 13:30
Top Class Service.
I have to compliment Monique Theron from Santam Insurnace. Monique presented herself to me and my Buisness with the upmost professional approach to have me on board with Santam as a client, for my personal and business Insurnace. Monique was direct and accurate with every aspect of Insurnace cover. There was no delays in getting a quote together, and she was on the ball all way through the changeover process. Her communications via Whatspp, email and telephonic means were top class. I was never left in the dark, and Monique is always willing to help and answer any questions. I would highly recommend that you ask for Monique to help you with all your Insurnace needs. We need more helpful people like this. Thank you Monique. Santam can be very glad to have you part of there team.
Helpful (0)
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Mark S
1 reviews | Active since Jan 2020
23 Oct 2025, 13:30
Top Class Service.
I have to compliment Monique Theron from Santam Insurnace. Monique presented herself to me and my Buisness with the upmost professional approach to have me on board with Santam as a client, for my personal and business Insurnace. Monique was direct and accurate with every aspect of Insurnace cover. There was no delays in getting a quote together, and she was on the ball all way through the changeover process. Her communications via Whatspp, email and telephonic means were top class. I was never left in the dark, and Monique is always willing to help and answer any questions. I would highly recommend that you ask for Monique to help you with all your Insurnace needs. We need more helpful people like this. Thank you Monique. Santam can be very glad to have you part of there team.
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