KH
Kings Hardware
Unclaimed Business
KH
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Gcina M
1 reviews | Active since Jan 2020
1 Jul 2025, 11:21
Extremely Disappointed with King’s Hardware – Poor Service and No Accountability
I had a very disappointing experience with King’s Hardware. I purchased materials worth R30,000 in cash, including a door that came with a faulty key. When I reported the issue, the staff were incredibly arrogant and dismissive, acting as if I was the problem instead of acknowledging and fixing their mistake. Their communication, especially via WhatsApp, is terrible, messages are ignored, and follow-ups go unanswered. They also do not deliver on time; I had to constantly follow up and practically beg for my delivery. To make matters worse, when the delivery finally arrived, they left my materials on the road. While I was willing to overlook that, it was later discovered that one of the building columns was damaged. When we tried to report this, they didn’t take us seriously and completely ignored our concerns. They now even ignore my calls when I try to follow up on the issue. Overall, I received extremely poor service and zero accountability from King’s Hardware. I would not recommend them to anyone expecting professionalism or customer care.
Helpful (0)
|Replies (0)GM
Gcina M
1 reviews | Active since Jan 2020
1 Jul 2025, 11:21
Extremely Disappointed with King’s Hardware – Poor Service and No Accountability
I had a very disappointing experience with King’s Hardware. I purchased materials worth R30,000 in cash, including a door that came with a faulty key. When I reported the issue, the staff were incredibly arrogant and dismissive, acting as if I was the problem instead of acknowledging and fixing their mistake. Their communication, especially via WhatsApp, is terrible, messages are ignored, and follow-ups go unanswered. They also do not deliver on time; I had to constantly follow up and practically beg for my delivery. To make matters worse, when the delivery finally arrived, they left my materials on the road. While I was willing to overlook that, it was later discovered that one of the building columns was damaged. When we tried to report this, they didn’t take us seriously and completely ignored our concerns. They now even ignore my calls when I try to follow up on the issue. Overall, I received extremely poor service and zero accountability from King’s Hardware. I would not recommend them to anyone expecting professionalism or customer care.
0
Replies (0)S
Sinenhlanhla
1 reviews | Active since Jan 2020
15 Nov 2023, 19:04
I’ve had such a horrible experience with Kings Hardware
I’ve had such a horrible experience with Kings Hardware. On of their drivers even told me that this is the regular experience for a black woman. He said you only get proper assistance when you’re accompanied by a male🚮. They kept on delivering the wrong things and that’s if they even decided to deliver for you in the first place. The final straw was today 15/11/2023 when I went to return a window, which I had ordered a bathroom window and they delivered a garage window with no handles and they refused to exchange or return my money claiming that the handles were included when they weren’t. They also delivered door handles for the same side, with do lock and keys. These products also come in a box but mine were delivered in a plastic bag and refused to give me the correct products. If I could go on about my experience with them, there wouldn’t be enough words to describe how horrible it has been. It got worse when I asked for the excess of my money which I had paid and they were forcing me to buy tiles from them. I really wouldn’t advise anyone to buy from them. They cause you so much stress.
Helpful (0)
|Replies (0)S
Sinenhlanhla
1 reviews | Active since Jan 2020
15 Nov 2023, 19:04
I’ve had such a horrible experience with Kings Hardware
I’ve had such a horrible experience with Kings Hardware. On of their drivers even told me that this is the regular experience for a black woman. He said you only get proper assistance when you’re accompanied by a male🚮. They kept on delivering the wrong things and that’s if they even decided to deliver for you in the first place. The final straw was today 15/11/2023 when I went to return a window, which I had ordered a bathroom window and they delivered a garage window with no handles and they refused to exchange or return my money claiming that the handles were included when they weren’t. They also delivered door handles for the same side, with do lock and keys. These products also come in a box but mine were delivered in a plastic bag and refused to give me the correct products. If I could go on about my experience with them, there wouldn’t be enough words to describe how horrible it has been. It got worse when I asked for the excess of my money which I had paid and they were forcing me to buy tiles from them. I really wouldn’t advise anyone to buy from them. They cause you so much stress.
0
Replies (0)