GM
Gcina M
Active since Jun 2020
4
Reviews
0
Industries
Reviews
4 reviews10 months ago
Extremely Disappointed with King’s Hardware – Poor Service and No Accountability
I had a very disappointing experience with King’s Hardware. I purchased materials worth R30,000 in cash, including a door that came with a faulty key. When I reported the issue, the staff were incredibly arrogant and dismissive, acting as if I was the problem instead of acknowledging and fixing their mistake. Their communication, especially via WhatsApp, is terrible, messages are ignored, and follow-ups go unanswered. They also do not deliver on time; I had to constantly follow up and practically beg for my delivery. To make matters worse, when the delivery finally arrived, they left my materials on the road. While I was willing to overlook that, it was later discovered that one of the building columns was damaged. When we tried to report this, they didn’t take us seriously and completely ignored our concerns. They now even ignore my calls when I try to follow up on the issue. Overall, I received extremely poor service and zero accountability from King’s Hardware. I would not recommend them to anyone expecting professionalism or customer care.
0 replies
19 months ago
Poor customer service
I paid for fibre installation, engineers came to assess the building, no one has returned to complete the job. Every time I contact the marketing team, they claim it’s not their department, and they’re unsure who to direct me to, even though the matter has been escalated. I’m extremely disappointed with the customer service. The company should invest in better training for their consultants, as some seem uninformed and provide poor service.
0 replies
70 months ago
Useless Courier company ever
Bad service ever, they were suppose to deliver my parcel in durban cbd it been days now and every day they send a message indicating that the parcel is on it way but they don't show up. I'm loosing money since I bought this parcel for business purpose. Today I waited for em till 18: 00 I though the guy was late since I was tracking my parcel. I'm about to cancel it anyway since I've lost a lot of money. Bad service ever!!! Failing to deliver in town and they don't even call to apologize or inform you about your parcel.so Useless!!!!!!!!
0 replies
71 months ago
Poor Customer service
Bad service, paid full amount but still they can't deliver. They are so unprofessional. You have to call them daily and they will provide excuses. I am not the kind of a person who complains but for the first time I had a bad service like this I feel I have to Share my experience. I've been calling this number for weeks now still they don't deliver 021 851 6468. Excuse after excuse it been 30 days now waiting for results.
0 replies
Review Distribution
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1 Star
4 (100%)