KC
Kloppenheim country estate hotel
Unclaimed Business
KC
Kloppenheim country estate hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Gontse M
1 reviews | Active since Jan 2020
24 Dec 2023, 21:07
Holiday regret
I'm here for the Christmas holiday, very disappointed. For a 4 star establishment our chalet is a star. It's dirty, one of the beds has a broken leg, as I was preparing to sleep the bed in the main bedroom is full of small spiders😭, outside light is not working nor is the bathroom heater. I don't know what's happening with the fridge. I'm regretting coming here, I will never come back to Kloppenheim Country Estate Hotel.
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Gontse M
1 reviews | Active since Jan 2020
24 Dec 2023, 21:07
Holiday regret
I'm here for the Christmas holiday, very disappointed. For a 4 star establishment our chalet is a star. It's dirty, one of the beds has a broken leg, as I was preparing to sleep the bed in the main bedroom is full of small spiders😭, outside light is not working nor is the bathroom heater. I don't know what's happening with the fridge. I'm regretting coming here, I will never come back to Kloppenheim Country Estate Hotel.
0
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Trader T
1 reviews | Active since Jan 2020
13 Jun 2022, 06:47
Bad service and lack of accountability!
I paid twice at the hotel on the 9th of May 2022. At first the guys told me they do not believe my money went into their account, I explained to them how QR code payments work. After 2 weeks of waiting for my refund, they start believing my story and they appoligise, saying the lady that assisted me was clueless, to cut the story short, it has been more than a month waiting for a refund from this hotel. They always hide behind "calling head office" the manager and staff there sounds so clueless. I need my money back! I do not recommend this hotel to anyone.
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Trader T
1 reviews | Active since Jan 2020
13 Jun 2022, 06:47
Bad service and lack of accountability!
I paid twice at the hotel on the 9th of May 2022. At first the guys told me they do not believe my money went into their account, I explained to them how QR code payments work. After 2 weeks of waiting for my refund, they start believing my story and they appoligise, saying the lady that assisted me was clueless, to cut the story short, it has been more than a month waiting for a refund from this hotel. They always hide behind "calling head office" the manager and staff there sounds so clueless. I need my money back! I do not recommend this hotel to anyone.
0
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Felicity B
1 reviews | Active since Jan 2020
6 Aug 2021, 18:10
So kak here! Don’t bother
Oh my gosh! Beer on tap has not worked for 1 year! Food is ****. Food and beverage mangers don’t know what the hell s going on!! It has been such a disappointment, and is so expensive here. Why the hell. People don’t book here, it’s KAK!!!!!!
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Felicity B
1 reviews | Active since Jan 2020
6 Aug 2021, 18:10
So kak here! Don’t bother
Oh my gosh! Beer on tap has not worked for 1 year! Food is ****. Food and beverage mangers don’t know what the hell s going on!! It has been such a disappointment, and is so expensive here. Why the hell. People don’t book here, it’s KAK!!!!!!
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TW
Tayla W
1 reviews | Active since Jan 2020
11 Jan 2020, 04:48
Disappointed
Have had very bad service here at the hotel. Spa services are very average for a 4 star hotel. As you walk into the spa- it has an unpleasant odor, half of the equipment is broken and they use cheap products made in China. Most of the hotel has been booked by people attending a wedding (including us), so when we went for dinner for an evening and returned, the gates were locked to the entire estate and no one was answering the after hours telephone. We ended up having to jump over the gate and short-wire the box because we could not get in. No one informed us when we initially arrived that there would be a curfew or anything related. It’s been disappointing and I don’t think the facilities should boast 4 stars in my opinion.
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Tayla W
1 reviews | Active since Jan 2020
11 Jan 2020, 04:48
Disappointed
Have had very bad service here at the hotel. Spa services are very average for a 4 star hotel. As you walk into the spa- it has an unpleasant odor, half of the equipment is broken and they use cheap products made in China. Most of the hotel has been booked by people attending a wedding (including us), so when we went for dinner for an evening and returned, the gates were locked to the entire estate and no one was answering the after hours telephone. We ended up having to jump over the gate and short-wire the box because we could not get in. No one informed us when we initially arrived that there would be a curfew or anything related. It’s been disappointing and I don’t think the facilities should boast 4 stars in my opinion.
0
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Noxolo S
1 reviews | Active since Jan 2020
11 Aug 2017, 07:44
Bad service
<p>Bad service from the lady at reception we reported our problem from Monday and we were not assisted till friday, room was cold the tv was not working their excuse was the will buy another tv and give us another heater but they never kept their promise</p>
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Noxolo S
1 reviews | Active since Jan 2020
11 Aug 2017, 07:44
Bad service
<p>Bad service from the lady at reception we reported our problem from Monday and we were not assisted till friday, room was cold the tv was not working their excuse was the will buy another tv and give us another heater but they never kept their promise</p>
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Replies (0)