KR
Kowie River Chalets
Claimed Business
KR
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Alexander S
1 reviews | Active since Jan 2020
1 Jan 2024, 12:41
Insulting Service
Staying at Kowie River Chalets managed by First Group Last night people tried to break in while we were sleeping. Traumatic for my family. I called the number on their welcome letter and website to be told, “We can’t take your call as we are making happy memories’ Shouted for help for an hour. Must have left 20 messages asking for help. Still no reply 12 hours later! Security came after an hour and apologised as guard was sleeping. Promised to have locks fixed and a extra patrol tonight. No help from First Group SA as they are closed. The most insulting is that I have now been able to speak to the resort manager, Kerry – 8 hours later, who is totally unaware of the incident. I have hoped that first thing this morning management who enquire as to what happened and my family’s wellbeing. But I am told that break-ins are not uncommon here. So, I supposed that is why I should manage my expectations and not expect and response.
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Alexander S
1 reviews | Active since Jan 2020
1 Jan 2024, 12:41
Insulting Service
Staying at Kowie River Chalets managed by First Group Last night people tried to break in while we were sleeping. Traumatic for my family. I called the number on their welcome letter and website to be told, “We can’t take your call as we are making happy memories’ Shouted for help for an hour. Must have left 20 messages asking for help. Still no reply 12 hours later! Security came after an hour and apologised as guard was sleeping. Promised to have locks fixed and a extra patrol tonight. No help from First Group SA as they are closed. The most insulting is that I have now been able to speak to the resort manager, Kerry – 8 hours later, who is totally unaware of the incident. I have hoped that first thing this morning management who enquire as to what happened and my family’s wellbeing. But I am told that break-ins are not uncommon here. So, I supposed that is why I should manage my expectations and not expect and response.
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Tertia Naude'
1 reviews | Active since Jan 2020
26 Aug 2016, 04:12
Friendly and accommodating staff
<p>The staff is very accommodating. <br />A few weeks back, we spent a weekend at the Kowie River Chalets. Its our second time there together with my parents.</p> <p>I left my shoes under the bed when we left and only realized it a few days later. When I called they assured me that its still there and that they will send it to me.</p> <p>I received a message two days ago informing me that it has been sent and that I shouldn't worry about any cost.<br />When is the last time you experience service where they are prepared to go the extra mile for you even after you left. Thumbs up to you.</p>
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|Replies (0)TN
Tertia Naude'
1 reviews | Active since Jan 2020
26 Aug 2016, 04:12
Friendly and accommodating staff
<p>The staff is very accommodating. <br />A few weeks back, we spent a weekend at the Kowie River Chalets. Its our second time there together with my parents.</p> <p>I left my shoes under the bed when we left and only realized it a few days later. When I called they assured me that its still there and that they will send it to me.</p> <p>I received a message two days ago informing me that it has been sent and that I shouldn't worry about any cost.<br />When is the last time you experience service where they are prepared to go the extra mile for you even after you left. Thumbs up to you.</p>
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