LiquidCapital
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, LiquidCapital is widely praised for friendly, knowledgeable call centre agents and prompt service authorisations, with named consultants like Tiisetso, Boitumelo, Karabo and Muhammad repeatedly highlighted. However, a recurring minority of customers report claim rejections at point of service, mileage and policy disputes, and frustration with cancellation refunds and undisclosed exclusions.
Replied to 92% of negative reviews
Reply time on negative reviews: 1h 23m
TrustIndex
9.8
Ranking
#2
in Warranty & Service Plans
Reply Time
3h 4m
NPS Score
66
Recommended: Very Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 1h 23m
Jun '25 - May '26
Based on recent customer reviews, LiquidCapital is praised primarily for responsive call centre service, knowledgeable consultants, and efficient handling of service plan authorisations. Customers frequently name specific agents who go above and beyond. However, recurring frustrations involve claim rejections based on policy fine print, mileage or timing technicalities, refund disputes after cancellations, and miscommunication at point of sale that surfaces only when customers try to claim.
LiquidCapital's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers consistently name agents like Tiisetso, Boitumelo, Karabo, Nhlakanipho, Lesego, and Muhammad Zaeem as patient, knowledgeable, and genuinely helpful. Staff are repeatedly described as professional, friendly, and willing to go the extra mile, with empathy noted during stressful service plan situations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Liquid Capital line is not busy, you don't hold the line for too long. Friendly service from the consultant , straight to the point. Resolve problem quickly and ensure that you understand every detail
1 reviews | Active since Jan 2020
Liquid Capital line is not busy, you don't hold the line for too long. Friendly service from the consultant , straight to the point. Resolve problem quickly and ensure that you understand every detail
The most common complaint about LiquidCapital, based on Hellopeter's AI analysis of recent customer reviews, is Sales & Purchase Experience. Sales-stage misrepresentation is a recurring complaint. Customers report being sold plans with verbal promises that contradict policy fine print, incorrect mileage captured at sale, debit orders processed without consent, and difficulty obtaining call recordings. Cancellation penalties and pro-rata charges leave customers feeling misled.
LiquidCapital scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Warranty & Service Plans, compared to the Warranty & Service Plans industry average of 3.3. Their strongest theme is Staff Quality (4.4); their weakest is Coverage Terms (3.3). The top AI-rated Warranty & Service Plans business on Hellopeter is EZ-Wheels (4.6). How is the AI Score calculated? →
LiquidCapital has a TrustIndex of 9.8 out of 10 on Hellopeter, based on 2,421 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 1 hour 23 min. Hellopeter has tracked LiquidCapital across 9,073 total reviews. How is the TrustIndex calculated? →