MS
Mapooty Spa
Unclaimed Business
MS
Mapooty Spa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Wellness & Beauty
#7NPS Score
0Unlikely
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Lerato N
1 reviews | Active since Jan 2020
22 Mar 2022, 02:37
Bad service from owner
Thank you for messing up my day with such bad service.. Mapooty thinks she is on top of the world. What happened to clientele?? Firstly i made an enquiry about nail treatment i was told the person who deals with nails is not in she will contact me when she gets back. That never happened after 2 full days. Got there and the lady says ooh i am the one who will do your nails. I asked what are you going to do because i didnt book for nails i made an enquiry and was still waiting for you to get back to me.. No Answer !Secondly you didnt send us the correct address when i made a booking drove all the way to your old place in Olievedale got to the gate and parked outside and rand the bell waited for a good 10 mins with no response only to be sent a text for the new address and only told that you have moved..got to the new place and placed a complaint then was told to call Mapooty who had no respect what so ever to listen to my side of the story. She was so rude on the phone and i dropped the call on her. Left the place and went to the spa im in the same area i received exceptional service a full top notch 90mins service. Thank Mapooty for spoiling my day after recommending most of my friends to you in the past and for embarrasing me in front of my friend who i was bringing to also experience what i experienced previously. Would never recommend you to anyone. Thank you to your competitor Euels Spar and beauty salon for taking us in. Mapooty work on your lousy attitude if you need more clients from referrals😡
Helpful (0)
|Replies (0)LN
Lerato N
1 reviews | Active since Jan 2020
22 Mar 2022, 02:37
Bad service from owner
Thank you for messing up my day with such bad service.. Mapooty thinks she is on top of the world. What happened to clientele?? Firstly i made an enquiry about nail treatment i was told the person who deals with nails is not in she will contact me when she gets back. That never happened after 2 full days. Got there and the lady says ooh i am the one who will do your nails. I asked what are you going to do because i didnt book for nails i made an enquiry and was still waiting for you to get back to me.. No Answer !Secondly you didnt send us the correct address when i made a booking drove all the way to your old place in Olievedale got to the gate and parked outside and rand the bell waited for a good 10 mins with no response only to be sent a text for the new address and only told that you have moved..got to the new place and placed a complaint then was told to call Mapooty who had no respect what so ever to listen to my side of the story. She was so rude on the phone and i dropped the call on her. Left the place and went to the spa im in the same area i received exceptional service a full top notch 90mins service. Thank Mapooty for spoiling my day after recommending most of my friends to you in the past and for embarrasing me in front of my friend who i was bringing to also experience what i experienced previously. Would never recommend you to anyone. Thank you to your competitor Euels Spar and beauty salon for taking us in. Mapooty work on your lousy attitude if you need more clients from referrals😡
0
Replies (0)SF
Stacey F
1 reviews | Active since Jan 2020
7 Nov 2021, 06:33
Didn't even bother opening the gate
We paid for a massage online We called and made our appointment, drove all the way and when we got there no one bothered to open the gate, we rang the bell over and over again with no answer. We then contacted them to tell them their bell wasn't working and they insisted we need to use bell... They refused to open the gate! They refused to answer our calls! We then left only to receive a phone call 30 minutes as we had reached home. Incredibly disappointed with the customer service here!
Helpful (0)
|Replies (0)SF
Stacey F
1 reviews | Active since Jan 2020
7 Nov 2021, 06:33
Didn't even bother opening the gate
We paid for a massage online We called and made our appointment, drove all the way and when we got there no one bothered to open the gate, we rang the bell over and over again with no answer. We then contacted them to tell them their bell wasn't working and they insisted we need to use bell... They refused to open the gate! They refused to answer our calls! We then left only to receive a phone call 30 minutes as we had reached home. Incredibly disappointed with the customer service here!
0
Replies (0)RW
Reinette W
1 reviews | Active since Jan 2020
2 Oct 2021, 10:43
Mapooty Spa
Wonderful, relaxing and absolutely blissful. Venue is neat and beautiful. Staff fantastic and professional.... Had an amazing relaxing time. Thank you.
Helpful (0)
|Replies (0)RW
Reinette W
1 reviews | Active since Jan 2020
2 Oct 2021, 10:43
Mapooty Spa
Wonderful, relaxing and absolutely blissful. Venue is neat and beautiful. Staff fantastic and professional.... Had an amazing relaxing time. Thank you.
0
Replies (0)