MA
Mattress and Couch Factory Outlet Eastgate
Unclaimed Business
MA
Mattress and Couch Factory Outlet Eastgate
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mattress and Couch Factory Outlet Eastgate
Mattress and Couch Factory Outlet Eastgate has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Mattress and Couch Factory Outlet Eastgate across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTN
Thobile N
1 reviews | Active since Jan 2020
10 Oct 2025, 13:18
bed delivery
Hello Peter, please help me here. I bought a bed on Wednesday from Mattress and Couche in the Eastgate Mall. The delivery was scheduled for today, 10 October 2025. This morning, 10 October 2025, I received a call from a gentlemen said to be a driver @08h41 requesting me to send the location, i did sent it and also the address, I then took away my old bed since they said they are coming. Until now I have not received the delivery they telling all sorts of stories, I am now without a bed and I am in a wheelchair, i will sleep on the floor without a bed....can please urgently follow up for me.
Helpful (0)
|Replies (0)TN
Thobile N
1 reviews | Active since Jan 2020
10 Oct 2025, 13:18
bed delivery
Hello Peter, please help me here. I bought a bed on Wednesday from Mattress and Couche in the Eastgate Mall. The delivery was scheduled for today, 10 October 2025. This morning, 10 October 2025, I received a call from a gentlemen said to be a driver @08h41 requesting me to send the location, i did sent it and also the address, I then took away my old bed since they said they are coming. Until now I have not received the delivery they telling all sorts of stories, I am now without a bed and I am in a wheelchair, i will sleep on the floor without a bed....can please urgently follow up for me.
0
Replies (0)MR
SM
Sizwe M
1 reviews | Active since Jan 2020
24 Jun 2024, 14:39
Great Shopping Experience
We finally found the item we have been looking for at Mattress & Couch Factory Outlet. The salesperson Taaibos, was absolutely fantastic! He was so professional and helped us with his guidance and knowledge on choosing the perfect piece. Taaibos was so friendly and helped us find exactly what we needed. I highly recommend Mattress & Couch Factory Outlet to anyone looking for great furniture pieces and quality products. Special shoutout to Taaibos once again for making our shopping experience so enjoyable and stress-free. You're a rockstar!"
Helpful (0)
|Replies (0)SM
Sizwe M
1 reviews | Active since Jan 2020
24 Jun 2024, 14:39
Great Shopping Experience
We finally found the item we have been looking for at Mattress & Couch Factory Outlet. The salesperson Taaibos, was absolutely fantastic! He was so professional and helped us with his guidance and knowledge on choosing the perfect piece. Taaibos was so friendly and helped us find exactly what we needed. I highly recommend Mattress & Couch Factory Outlet to anyone looking for great furniture pieces and quality products. Special shoutout to Taaibos once again for making our shopping experience so enjoyable and stress-free. You're a rockstar!"
0
Replies (0)NM
Nikita M
1 reviews | Active since Jan 2020
16 Dec 2023, 11:13
Terrible delivery times
Not having good luck with this company. Paid in full for a couch at Menlyn and the staff told us it will be delivered to their store in the coming week. 2 weeks go by and ZERO communication from the staff and when I have to call to follow up they just say they are still waiting for stock. When following up again the staff say there is a delay of 2 weeks. So that will be an entire month without receiving what I paid for. Meanwhile the couch is still being advertised in their New Year promotion catalogue.
Helpful (0)
|Replies (0)NM
Nikita M
1 reviews | Active since Jan 2020
16 Dec 2023, 11:13
Terrible delivery times
Not having good luck with this company. Paid in full for a couch at Menlyn and the staff told us it will be delivered to their store in the coming week. 2 weeks go by and ZERO communication from the staff and when I have to call to follow up they just say they are still waiting for stock. When following up again the staff say there is a delay of 2 weeks. So that will be an entire month without receiving what I paid for. Meanwhile the couch is still being advertised in their New Year promotion catalogue.
0
Replies (0)MM
Michael M
1 reviews | Active since Jan 2020
21 Feb 2023, 16:36
Bad service
I was ill treated and promised to be slapped by the staff who works for Mattress and couch factory outlet eastgate because I was cancelling my order because of the bad service that I have received from the store. I think the people who works the does not have sales experience and they do not know how to treat a paying customer.
Helpful (0)
|Replies (0)MM
Michael M
1 reviews | Active since Jan 2020
21 Feb 2023, 16:36
Bad service
I was ill treated and promised to be slapped by the staff who works for Mattress and couch factory outlet eastgate because I was cancelling my order because of the bad service that I have received from the store. I think the people who works the does not have sales experience and they do not know how to treat a paying customer.
0
Replies (0)KN
Kgotatso N
1 reviews | Active since Jan 2020
3 Aug 2022, 06:52
Bad bad service
Bought a couch and had to return it the following day due to its size ,I couldn't get it to fit in the elevator. So I was told that refund will take up to 3 -5 working days which has lapsed and i haven't got anything from them .I'm taking this matter further by reporting them to CGSO
Helpful (0)
|Replies (0)KN
Kgotatso N
1 reviews | Active since Jan 2020
3 Aug 2022, 06:52
Bad bad service
Bought a couch and had to return it the following day due to its size ,I couldn't get it to fit in the elevator. So I was told that refund will take up to 3 -5 working days which has lapsed and i haven't got anything from them .I'm taking this matter further by reporting them to CGSO
0
Replies (0)