MM
Michael Mapongwana Community Health Clinic
Unclaimed Business
Government & Ombudsman Services|1|1 Reviews (last 12 months)|This business does not respond to reviews
MM
Michael Mapongwana Community Health Clinic
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Michael Mapongwana Community Health Clinic
Michael Mapongwana Community Health Clinic has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Michael Mapongwana Community Health Clinic across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Noluvo N
1 reviews | Active since Jan 2020
24 Jul 2025, 15:24
Dismissive rude Nurse
Date:24 July 2025 Dear Sir/Madam, I am writing to formally lodge a complaint regarding an extremely distressing experience I had at your facility on 24 July 2025, specifically at the Family Planning Unit, involving Sister Pamela Qwanya. I arrived at the clinic at 15:30 seeking family planning services. My delay in arriving earlier was due to prior medical appointments—a private consultation and a dentist visit—earlier in the day. Upon arrival, I was assisted at reception and directed to the family planning section, where I joined a group that included several school learners. After clients with scheduled appointments had been assisted, it was time for walk-ins to be seen. I approached Door 2, where I was met by Sister Pamela Qwanya. She asked if I had an appointment, to which I responded “No.” She then asked for my age, and when I said I was 28, she immediately began shouting at me in front of the school children, questioning why I had come “at such a big age” so late for family planning. I calmly asked what time I was expected to come, and her response was simply, “You’re supposed to know.” I explained that I had not been to the clinic for the past three years and wasn’t aware of the expected timing. Her tone remained harsh and dismissive. She then told me she would not assist me and rudely told me to leave. This exchange happened publicly, in front of several high school learners—some of whom even asked me afterward if I knew her personally due to how unprofessionally she spoke to me. I then returned to the front desk, explained what had happened, and was told by the receptionist that some nurses do assist at that time, even though it is a youth clinic. I also witnessed Sister Qwanya assisting a woman significantly older than myself who had arrived after me. When I asked about this inconsistency, I was told, “The lady asked,” which is exactly what I had done as well—politely. When I returned to ask Sister Qwanya for her name in order to file a formal complaint, she falsely accused me of shouting at her and claimed I had not asked for assistance. This is not true, and there were multiple learners who witnessed the entire interaction and can attest to my calm approach. I respectfully request that CCTV footage be reviewed to confirm my account of events, and to verify how rudely and dismissively I was treated. The footage will also show that I did not shout or behave inappropriately in any way to deserve the rude manner she spoke in . Please note that I was on sick leave that day and despite having medical aid, it is extremely difficult to find private doctors who offer the Nexplanon arm implant. Public clinics are often our only option, and it is disheartening to face such hostility and lack of compassion. To make matters worse, another nurse closed the door in my face while I was speaking, further highlighting the toxic and dismissive culture that seems to be tolerated in this facility. I left the clinic an hour later, without receiving the assistance I needed. One of the teenagers commented: “Yoh sisi, why did she shout at you?” and shared that she also avoids family planning at that clinic because of how rudely nurses treat patients. This kind of treatment is unacceptable and unprofessional—especially in a facility serving young people and women in need of reproductive healthcare. It contributes directly to fear, avoidance of care, and ultimately poor health outcomes. I kindly request the following: A formal apology from Sister Pamela Qwanya. Urgent assistance with access to the Nexplanon implant. Assurance that disciplinary action or retraining will be taken to address the inappropriate behavior. A commitment that all patients—regardless of age, appointment status, or arrival time—will be treated with dignity, fairness, and respect. Thank you for taking the time to read this letter. I trust that your office will treat this matter seriously. Sincerely, Noluvo Nkabeni 9707071059084 0828834845
Helpful (0)
|Replies (0)NN
Noluvo N
1 reviews | Active since Jan 2020
24 Jul 2025, 15:24
Dismissive rude Nurse
Date:24 July 2025 Dear Sir/Madam, I am writing to formally lodge a complaint regarding an extremely distressing experience I had at your facility on 24 July 2025, specifically at the Family Planning Unit, involving Sister Pamela Qwanya. I arrived at the clinic at 15:30 seeking family planning services. My delay in arriving earlier was due to prior medical appointments—a private consultation and a dentist visit—earlier in the day. Upon arrival, I was assisted at reception and directed to the family planning section, where I joined a group that included several school learners. After clients with scheduled appointments had been assisted, it was time for walk-ins to be seen. I approached Door 2, where I was met by Sister Pamela Qwanya. She asked if I had an appointment, to which I responded “No.” She then asked for my age, and when I said I was 28, she immediately began shouting at me in front of the school children, questioning why I had come “at such a big age” so late for family planning. I calmly asked what time I was expected to come, and her response was simply, “You’re supposed to know.” I explained that I had not been to the clinic for the past three years and wasn’t aware of the expected timing. Her tone remained harsh and dismissive. She then told me she would not assist me and rudely told me to leave. This exchange happened publicly, in front of several high school learners—some of whom even asked me afterward if I knew her personally due to how unprofessionally she spoke to me. I then returned to the front desk, explained what had happened, and was told by the receptionist that some nurses do assist at that time, even though it is a youth clinic. I also witnessed Sister Qwanya assisting a woman significantly older than myself who had arrived after me. When I asked about this inconsistency, I was told, “The lady asked,” which is exactly what I had done as well—politely. When I returned to ask Sister Qwanya for her name in order to file a formal complaint, she falsely accused me of shouting at her and claimed I had not asked for assistance. This is not true, and there were multiple learners who witnessed the entire interaction and can attest to my calm approach. I respectfully request that CCTV footage be reviewed to confirm my account of events, and to verify how rudely and dismissively I was treated. The footage will also show that I did not shout or behave inappropriately in any way to deserve the rude manner she spoke in . Please note that I was on sick leave that day and despite having medical aid, it is extremely difficult to find private doctors who offer the Nexplanon arm implant. Public clinics are often our only option, and it is disheartening to face such hostility and lack of compassion. To make matters worse, another nurse closed the door in my face while I was speaking, further highlighting the toxic and dismissive culture that seems to be tolerated in this facility. I left the clinic an hour later, without receiving the assistance I needed. One of the teenagers commented: “Yoh sisi, why did she shout at you?” and shared that she also avoids family planning at that clinic because of how rudely nurses treat patients. This kind of treatment is unacceptable and unprofessional—especially in a facility serving young people and women in need of reproductive healthcare. It contributes directly to fear, avoidance of care, and ultimately poor health outcomes. I kindly request the following: A formal apology from Sister Pamela Qwanya. Urgent assistance with access to the Nexplanon implant. Assurance that disciplinary action or retraining will be taken to address the inappropriate behavior. A commitment that all patients—regardless of age, appointment status, or arrival time—will be treated with dignity, fairness, and respect. Thank you for taking the time to read this letter. I trust that your office will treat this matter seriously. Sincerely, Noluvo Nkabeni 9707071059084 0828834845
0
Replies (0)SM
Sinazo M
1 reviews | Active since Jan 2020
11 Apr 2024, 09:56
Bad service at MMP
I was at the clinic from 4:30 am I was number 2 in line went to the bathroom when I came back I was told that my folder was called but I was not there when I went to inquire I was told I will be called by the doctor and my folder will be at the top when doctors came to call out ppl still my folder is not there ppl who came after me have left and still I have not been attended too my foot is in horrible pain and everyone at clinic is ignoring me. We have been having issues left right and center with this clinic they close at 2 and only take 100 ppl if you are 101 you are sent back I make sure that I wake up to be early but still it looks like I will be going home without being assisted it hurts what's the point of having local clinic if they will be this lazy
Helpful (0)
|Replies (0)SM
Sinazo M
1 reviews | Active since Jan 2020
11 Apr 2024, 09:56
Bad service at MMP
I was at the clinic from 4:30 am I was number 2 in line went to the bathroom when I came back I was told that my folder was called but I was not there when I went to inquire I was told I will be called by the doctor and my folder will be at the top when doctors came to call out ppl still my folder is not there ppl who came after me have left and still I have not been attended too my foot is in horrible pain and everyone at clinic is ignoring me. We have been having issues left right and center with this clinic they close at 2 and only take 100 ppl if you are 101 you are sent back I make sure that I wake up to be early but still it looks like I will be going home without being assisted it hurts what's the point of having local clinic if they will be this lazy
0
Replies (0)SN
Sepamla N
1 reviews | Active since Jan 2020
7 Apr 2022, 06:39
Terrible Service
I'm not happy with changes they currently made is kinda confusing and mixed up for instant I am here to collect my son's medication and I had to que on a urine que and pressure and scale normally I que and give the file onece and wait for a doctor and the clerk they come to us to collect the cards and that was better we were called according date and time it was fast now has to spend 2 hours Even the nurses they spend time on their phones WhatsApping that time there's a patient in a room. They can call the workers for a meeting but we're in que.im not happy at all coz some of us have to go to work.
Helpful (0)
|Replies (0)SN
Sepamla N
1 reviews | Active since Jan 2020
7 Apr 2022, 06:39
Terrible Service
I'm not happy with changes they currently made is kinda confusing and mixed up for instant I am here to collect my son's medication and I had to que on a urine que and pressure and scale normally I que and give the file onece and wait for a doctor and the clerk they come to us to collect the cards and that was better we were called according date and time it was fast now has to spend 2 hours Even the nurses they spend time on their phones WhatsApping that time there's a patient in a room. They can call the workers for a meeting but we're in que.im not happy at all coz some of us have to go to work.
0
Replies (0)ZB
Zizipho B
1 reviews | Active since Jan 2020
12 Oct 2019, 09:24
Treated like a crash
I'm 19 weeks pregnant.Yesterday around 5pm I went to an Emergency ward due to I had endless headache since the 9th October reason why I went only yesterday it got worse, I tried drinking water and taking a Panado as it's safe to do so .. when I arrived there 2 nurses were yelling at me why I only came that Time , I was trying to explain my reasons but they were busy shouting I tried telling them politely that they are making it worse .. because my head was paining so much . I was crying trying to explain my self . Until I stopped explaining ... just crying . Being pregnant and younger than them does not give them right to disrespect patients . Worst experience of my life .
Helpful (0)
|Replies (0)ZB
Zizipho B
1 reviews | Active since Jan 2020
12 Oct 2019, 09:24
Treated like a crash
I'm 19 weeks pregnant.Yesterday around 5pm I went to an Emergency ward due to I had endless headache since the 9th October reason why I went only yesterday it got worse, I tried drinking water and taking a Panado as it's safe to do so .. when I arrived there 2 nurses were yelling at me why I only came that Time , I was trying to explain my reasons but they were busy shouting I tried telling them politely that they are making it worse .. because my head was paining so much . I was crying trying to explain my self . Until I stopped explaining ... just crying . Being pregnant and younger than them does not give them right to disrespect patients . Worst experience of my life .
0
Replies (0)