NN
Noluvo N
Active since Aug 2024
22
Reviews
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Reviews
22 reviews1 month ago
Formal Complaint Regarding Discriminatory Treatment at Forever New Canal Walk – 13 March 2026
Dear Manager, I am writing to formally raise a complaint regarding the treatment I received at the Forever New store at Canal Walk on 13 March 2026. I came into the store to try on two dresses. When I arrived at the changing room area, it was full, so I waited for approximately 10 minutes. During that time, I sat near the shoe section where I was clearly visible to the staff member managing the fitting rooms. While I was waiting, another customer arrived after me and was allowed into the fitting room before me. I approached the staff member to ask how that was fair, as I had been waiting longer. She responded by saying there was nothing she could do and did not offer any apology. Instead, she spoke to me with attitude and told me that I had been sitting in the wrong place, even though no one had informed me where I was supposed to wait. She also claimed that she had shown me where to wait, which is not true. I believe the store cameras will clearly show what actually happened. I was extremely upset by the way she spoke to me. I did record part of the interaction, although it is difficult to hear clearly because she was speaking in Xhosa and there was a lot of noise in the store. Because of how uncomfortable I felt after the altercation, I went into the fitting room but decided not to try on the dress. Shortly after, another staff member came into the fitting room area and said in Xhosa words to the effect of, “Who is here abusing us because we work in retail?” This made the situation even more upsetting for me, as I had not abused anyone—I was simply asking why someone who arrived after me had been helped first. When I stepped out, the staff member I had initially spoken to looked at me and walked away, leaving the fitting rooms unattended. Another staff member later apologized. However, when I tried to explain what had happened, she dismissed my explanation and said it was fine because she had already apologized, which did not address the issue. I was in tears at this point. This was my first time visiting the store. I had seen the dresses online and came in specifically to find my correct size. Instead, the experience became embarrassing and humiliating as other customers looked on while the situation unfolded. I then spoke to the store manager. She attempted to assist even though the store was very busy. She apologized sincerely and even bought me water out of her own pocket to help calm me down. I appreciate her effort and professionalism, especially because she took accountability for something she did not personally do. I can only imagine how difficult it must be to manage staff who behave this way in front of customers. However, I believe there should be proper repercussions for the staff member’s behaviour, as it showed a clear lack of respect and professionalism. I would like the store to review the camera footage, as it will clearly show what happened. As a result of this incident, I was too upset to continue shopping. I left the store without trying on the dresses and had to take an Uber home because I was so distressed. Forever New presents itself as a classy, high-end brand, and I would expect the same level of service and professionalism in store. The staff member who treated me poorly was a short, black, heavy-set woman who was managing the fitting rooms. I would be able to identify her if I saw her again. I am also concerned about the possibility that I may have been treated unfairly. I observed that other customers were addressed respectfully as “ma’am,” while my concern was dismissed with attitude. Additionally, the use of language and commentary among staff while I was present made the environment feel unwelcoming. The experience ultimately resulted in me leaving the store without purchasing the dress because I no longer felt comfortable spending my money there. Given the distress, humiliation, and inconvenience I experienced, I would also like to request appropriate compensation for the incident. My time was wasted, my shopping experience was ruined, and I left the store in tears without being able to complete the purpose of my visit. I believe it would be fair for the store to acknowledge this through compensation alongside a formal apology. I would appreciate a response outlining what steps will be taken to investigate this matter and ensure that no other customers are treated this way in the future. I would also like clarity regarding what accountability will follow regarding the conduct of the staff member involved. Thank you for your attention to this matter, and I look forward to your response. Kind regards, Noluvo noluvonkabeni@gmail.com
0 replies
7 months ago
Urgent Assistance Required – Incorrect Handover of My Account to Collections
Urgent Assistance Required – Incorrect Handover of My Account to Collections Dear Vodacom Customer Care, I am writing to formally raise a concern regarding my account, which has been incorrectly handed over to a collections team that is not Vodacom. I have confirmed multiple times that I only hold an insurance policy with Vodacom. I do not have any other products or services with Vodacom. My daughter has fallen behind on the insurance payments, but this does not justify my account being handed over to external collections. I have reviewed my insurance policy documents, and there is no clause that allows this action. Despite my previous complaints and calls, I have not received any assistance or explanation. I also contacted VVM directly, but they confirmed they do not know why my account was handed over. I kindly request that this matter be corrected urgently and promptly, and that my account be reinstated correctly under Vodacom. For communication, please note the following: • My phone is currently not working. • You can reach me directly via email at: lulamilvictor@gmail.com • Alternatively, you may send an SMS to: (073) 943-1953 • Please note, the number you have been calling (082 888 3485) belongs to my daughter, who is at work during the day. I would appreciate your urgent attention and a clear resolution to this matter. Thank you in advance for your assistance.
106 replies
7 months ago
Formal Complaint Regarding Incorrect Debit & Communication
Dear Capfin Customer Care, I am writing to formally raise a complaint regarding the handling of my account and the communication I have received from your agents. On a recent call, I was informed that Capfin would collect my installment of R1,823.33 on the 27th. I explained that I only receive my salary on the 25th, and therefore this arrangement was suitable. Prior to this, I had also been informed of arrears of R433.99, which I then settled manually via SMS payment. At no point during these communications was I informed that I had missed a payment in July. If this had been made clear, I would have ensured sufficient funds were available. Instead, on 1 September, I was surprised to learn that Capfin attempted to debit R1,823.33, which I had not been made aware of, despite being told on the phone that payment would be taken on the 27th. I am concerned because this one missed payment now risks affecting my credit record unfairly, even though I was not properly informed. I raised this with the agent I spoke to at 11:31, but unfortunately, the agent was adamant that it was my fault, which I do not agree with. The lack of clear and accurate communication from Capfin directly contributed to this issue. I would also like to note that I previously requested a lower installment amount to avoid defaults, as I could not afford the full R1,823.33. However, I was told that I could not make such an arrangement as it was the agreed amount. This has left me in a difficult position. I kindly request that: 1. This missed payment is not recorded against my credit record, as the failure was due to communication from Capfin’s side. 2. My account is reviewed, and a fair and affordable arrangement is considered to avoid further defaults. 3. Appropriate feedback is given regarding the conduct of the agent who imp**** fault without considering my explanation. I trust that Capfin will treat this matter with the seriousness it deserves and provide me with a resolution.
106 replies
8 months ago
Vodacom falsely handed over account
⸻ Vodacom provided me with the reference number EC-21MX-1U61EM. I responded promptly to the email with the relevant number requested, but I have not received any response. Instead, I received an SMS stating that the case is closed, without any explanation as to why my account has been handed over. This is confusing because I am only paying for insurance, and I have a copy of my contract which clearly does not state that two missed payments would result in the account being handed over. Insurance has also confirmed that the matter is not with them but with Vodacom Collections. For clarity, this phone is under contract, and I need a proper explanation as to why this case was closed without resolution and why my account was handed over. Here’s the contact holders name number :0(73) 943-1953 LulamileVictor Sitsha and I’ve provided the information so many times . I Noluvo pay the insurance
53 replies
8 months ago
Incorrect Account Handover to Debt Collectors
Dear Vodacom, I am writing to raise a concern regarding SMS messages I received today from VVM Debt Collectors stating that my Vodacom account (18345657) has been handed over due to arrears. I contacted Vodacom customer care immediately, and the agent confirmed that there is no record of my account being handed over. I also checked with my insurance provider, and they do not see any record of a handover either. Please note: • This is not a contract account I have contacted you so many times to clarify this and I was assured last month it was fixed. • I am not in arrears, as two months of non-payment does not qualify for handover. • My payment method is POS (Point of Sale). My details for reference: • Account Number: • ID Number: I request urgent clarification on why my details were incorrectly shared with VVM Debt Collectors and why I was not notified via SMS, email, or call before such action was taken. Please also confirm that my account remains in good standing and that no adverse listing has been or will be submitted to the credit bureaus in error. VVM debt collector needs a email from vid one stating that I’m not in arrears as they also don’t know how I can be in arrears for insurance! I would appreciate a prompt written response confirming the correction of this matter. Kind regards, Lulamile Sitsha
162 replies
8 months ago
Protea Hotel Stellenbosch – Truly Exceptional!
What an amazing week at Protea Hotel Stellenbosch in partnership with Capitec! While the week itself was filled with inspiration and growth, the hotel experience truly deserves a spotlight of its own. From the moment we arrived, the service was efficient, warm, and seamless. I’ve stayed at several hotels in Cape Town, but this one easily makes it into my TOP 5 — actually, it might just be number one! The attention to detail was unmatched — from having our bags delivered straight to our rooms to the incredibly dedicated housekeeping staff who kept everything spotless. A special shout-out to Onwaba, the phenomenal young man behind those delicious breakfasts each morning. His energy, professionalism, and passion stood out as did the rest of the staff, who were consistently friendly and helpful. The food? Absolutely incredible. Every meal was a treat, and with such great variety, it’s easy to overindulge (thankfully, there’s a gym to balance things out! 😅🤣). The hotel is not just great for business it’s also family-friendly, with fantastic facilities like a jungle gym and swimming pools that I know my family will love. I honestly can’t wait to come back again, this time for a well-deserved family getaway. Thank you, Protea Hotel Stellenbosch, for making this such a memorable stay! #ProteaHotelStellenbosch #TopService #HotelReview #FamilyFriendly #CapitecExperience #UnmatchedHospitality #LiveBetter #BusinessAndLeisure #CapeWinelandsComfort
0 replies
9 months ago
Dismissive rude Nurse
Date:24 July 2025 Dear Sir/Madam, I am writing to formally lodge a complaint regarding an extremely distressing experience I had at your facility on 24 July 2025, specifically at the Family Planning Unit, involving Sister Pamela Qwanya. I arrived at the clinic at 15:30 seeking family planning services. My delay in arriving earlier was due to prior medical appointments—a private consultation and a dentist visit—earlier in the day. Upon arrival, I was assisted at reception and directed to the family planning section, where I joined a group that included several school learners. After clients with scheduled appointments had been assisted, it was time for walk-ins to be seen. I approached Door 2, where I was met by Sister Pamela Qwanya. She asked if I had an appointment, to which I responded “No.” She then asked for my age, and when I said I was 28, she immediately began shouting at me in front of the school children, questioning why I had come “at such a big age” so late for family planning. I calmly asked what time I was expected to come, and her response was simply, “You’re supposed to know.” I explained that I had not been to the clinic for the past three years and wasn’t aware of the expected timing. Her tone remained harsh and dismissive. She then told me she would not assist me and rudely told me to leave. This exchange happened publicly, in front of several high school learners—some of whom even asked me afterward if I knew her personally due to how unprofessionally she spoke to me. I then returned to the front desk, explained what had happened, and was told by the receptionist that some nurses do assist at that time, even though it is a youth clinic. I also witnessed Sister Qwanya assisting a woman significantly older than myself who had arrived after me. When I asked about this inconsistency, I was told, “The lady asked,” which is exactly what I had done as well—politely. When I returned to ask Sister Qwanya for her name in order to file a formal complaint, she falsely accused me of shouting at her and claimed I had not asked for assistance. This is not true, and there were multiple learners who witnessed the entire interaction and can attest to my calm approach. I respectfully request that CCTV footage be reviewed to confirm my account of events, and to verify how rudely and dismissively I was treated. The footage will also show that I did not shout or behave inappropriately in any way to deserve the rude manner she spoke in . Please note that I was on sick leave that day and despite having medical aid, it is extremely difficult to find private doctors who offer the Nexplanon arm implant. Public clinics are often our only option, and it is disheartening to face such hostility and lack of compassion. To make matters worse, another nurse closed the door in my face while I was speaking, further highlighting the toxic and dismissive culture that seems to be tolerated in this facility. I left the clinic an hour later, without receiving the assistance I needed. One of the teenagers commented: “Yoh sisi, why did she shout at you?” and shared that she also avoids family planning at that clinic because of how rudely nurses treat patients. This kind of treatment is unacceptable and unprofessional—especially in a facility serving young people and women in need of reproductive healthcare. It contributes directly to fear, avoidance of care, and ultimately poor health outcomes. I kindly request the following: A formal apology from Sister Pamela Qwanya. Urgent assistance with access to the Nexplanon implant. Assurance that disciplinary action or retraining will be taken to address the inappropriate behavior. A commitment that all patients—regardless of age, appointment status, or arrival time—will be treated with dignity, fairness, and respect. Thank you for taking the time to read this letter. I trust that your office will treat this matter seriously. Sincerely, Noluvo Nkabeni 9707071059084 0828834845
0 replies
10 months ago
Pathetic service of Citiq
I’m writing to express my deep frustration and disappointment with the lack of assistance I’ve received regarding my faulty electricity meter. I first contacted your WhatsApp support yesterday after the meter stopped accepting tokens. I was asked to send a photo of the meter, which I did, but received no further communication until your support lines closed. This morning, I followed up again, clearly explaining the issue for the second time—only to be asked again what the problem was, as if my previous messages were ignored. I explained that the meter has no visible error code—it simply starts over and rejects tokens. Your agent insisted it “should” show error 017, “reject,” or “used”—but that’s not the case. I even mentioned that this exact issue occurred in September last year, and your team resolved it by sending a troubleshooting token, though even that took far too long. Right now, my electricity is on 2 units. I cannot cook, and I have a 2-year-old child in a cold home while it rains daily. It is unacceptable that a service provider shows such little urgency or empathy for basic, essential needs. There has been no resolution, no follow-up, and no effort to restore service promptly. This is completely unacceptable. I need urgent support and a working resolution today. Please escalate this matter immediately.
0 replies
13 months ago
No communication
I am writing to formally express my dissatisfaction regarding the lack of communication I have experienced in relation to my installment payments. Firstly, I have not received any emails or notifications regarding when my first installment is due or the amount I need to pay. This lack of information has caused me considerable inconvenience, as I had to reach out and inquire about my payment details myself. Secondly, I made a payment of R500 on 30th March 2025; however, I did not receive a confirmation text or email acknowledging this payment. This absence of communication is concerning and leaves me uncertain about my payment status. Lastly, I have updated my contact details with your team, yet I continue to receive no communication. I even had to call TFG at Forshini in Promenade to get the information I needed, which should not be necessary. I would appreciate your urgent attention to this matter. Clear communication regarding payments and acknowledgments is crucial for maintaining customer trust and satisfaction. Thank you for addressing this issue promptly. I look forward to your response. Here’s my ID number so I can please get notification that I have paid :9707071059084 and email is noluvonkabeni@gmail.com as I am at work so I would prefer communication via email.
0 replies
14 months ago
Total engine Steers observatory Cape Town
I am writing to lodge a formal complaint regarding the deeply unsatisfactory service I received at your Total Egine Steers branch in observatory Cape Town on 5 March at 16:2. This incident, involving a cashier named Noku, resulted in a series of events that violated my consumer rights and demonstrated an egregious lack of customer service. Incident Details: 1. I purchased and paid for two ice creams at your establishment. 2. The cashier, Noku, gave me only one ice cream and proceeded to give the second ice cream I had paid for to another customer behind me. 3. When I pointed out this error, Noku falsely claimed that I had given my second ice cream to the other customer. This was untrue and was confirmed as such by the customer who received my ice cream. You can check footage about this statement. 4. Noku refused to acknowledge her mistake, apologize, or provide me with the second ice cream I had paid for. 5. When I requested an apology and the ice cream I had paid for, Noku walked away and spoke in Xhosa, which I perceived as insulting behavior to say “ haisuka” which is like I am mad . 6. I requested a refund, and the garage manager arrived. He stated he couldn't force Noku to apologize, even though she was clearly in the wrong. 7. I was made to wait 5-8 minutes for another staff member to assist me, as Noku refused to provide further service. 8. The manager called for Noku, but she refused to respond, necessitating another employee to assist me who does not work at the till . 9. The manager claimed he was not the Steers manager but would inform the actual manager of the incident. This experience has left me deeply dissatisfied and frustrated. The behavior exhibited by your staff, particularly Noku, is in direct violation of my consumer rights as protected under the Consumer Protection Act 68 of 2008 (CPA) of South Africa [[14]] [[15]]. Specifically, my rights to fair and honest dealing, as well as my right to receive the goods I paid for, were infringed upon. The CPA clearly states that consumers have the right to receive goods that are fit for the purpose for which they were intended [[15]]. In this case, I paid for two ice creams but only received one, which is a clear violation of this right. Furthermore, the unfair and deceptive conduct displayed by your staff member, Noku, goes against the principles of fair dealing outlined in the CPA [[14]]. I received my ice cream after waiting for someone else to help me . Resolution Sought: 1. A formal written apology from the management of Total Egine Steers for the poor service and misconduct of their staff. 2. Assurance that Noku will receive proper training in customer service and conflict resolution and an Apology from her specially and made aware on why she is wrong . 3. 4. Implementation of better staff training programs to prevent similar incidents in the future. 5. Clarification on your company's policy regarding staff conduct and customer dispute resolution. I believe these requests are reasonable and in line with the consumer protection laws of South Africa. As a consumer, I have the right to expect fair treatment, honest communication, and the delivery of goods and services as paid for [[16]]. To support my complaint, I have documented the incident in detail and am prepared to provide any additional information required, including witness statements from other customers present during the incident [[24]] [[25]]. I would also request that you review any available CCTV footage of the incident, which should clearly show that I paid for two ice creams but only received one and was accused of lying . I would appreciate a prompt response to this complaint, detailing the steps you will take to address these issues. I look forward to your timely response and resolution of this matter. Sincerely
0 replies
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